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Show map The Ritz-Carlton Key Biscayne, Miami

Customers who viewed The Ritz-Carlton Key Biscayne, Miami also viewed:

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Hyatt Regency Miami

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Newest reviews for The Ritz-Carlton Key Biscayne, Miami

  • Muhammad
      United Kingdom
    August 31, 2014

    The atmosphere was very nice and the staff were all amazing and helpful

    More variety of restaurants should be introduced.

    7.1

  • Abdullah
      Saudi Arabia
    August 27, 2014

    Nice facilities, staff awesome I like it and I will come here later

    10

  • Judy
      United States of America
    August 25, 2014

    Location, beautiful on beachfront and secluded

    It was a little pricey for dining

    9.2

  • Anonymous
      United States of America
    August 25, 2014

    The ocean access

    One lamp didn't work. No free wireless in rooms.

    10

  • John
      United Kingdom
    August 24, 2014

    The staff make the hotel atmosphere ,the door men are great and the Cleaners could not be more helpful. The location to Miami with older children is fifteen minutes away and the island is totally safe.the local shops offer good eating out options which again are a walk from the hotel

    The breakfast area is now tired and needs upgrading,and I believe this is in the pipe line with the rooms and foyer to be refurbished. The iguanas walking around the area seem to make the customers jump and I feel even though these are tropical animals may be keeping them away from the eating area may suit all better .

    9.2

  • Barakat
      Nigeria
    August 23, 2014

    Nice location

    The guy at reception try to play smart on me by giving me a room with out privet balcony so I called recepition a lady answer I told her my booking was with privet balcony she said ok I will get u one (no sorry) I wait up 20 minute to get it

    9.2

  • Tariq
      Qatar
    August 18, 2014

    Location and food

    Front disk staff and billing process

    6.7

  • Suroud
      Netherlands
    August 17, 2014

    Facilities, cleanses, services and staff were perfect.

    Location

    9.2

  • Anonymous
      United States of America
    August 5, 2014

    We particularly appreciated the way staff members were able to help and assist us. As guests, we were referred to by name whenever possible.

    10

  • Oscar
      Guatemala
    July 27, 2014

    It is the perfect place for a family summer vacation.

    9.2

  • Julio
      Mexico
    July 9, 2014

    The place,

    Personel wasn't that nice and hands on!!

    9.2

  • Jacci
      United States of America
    July 8, 2014

    The sheets

    Poor daily maid service..no ice when requested...not enoigh towels... Too many noisy uncontrolled kids Adult pool to crammed in with chairs to accomodate un used cabana area. Concierge had a poor list of restaurant recommendations off property. Value of room poor

    6.3

  • Ezdehar
      Saudi Arabia
    June 29, 2014

    restaurants are good

    refill of room supply

    6.7

  • Lachin
      United Kingdom
    June 16, 2014

    Beach, pool, nice room

    Iguanas around the pool

    8.8

  • Oliver
      Germany
    June 15, 2014

    great location, good service, beautiful property

    rooms getting a little tired for the price.

    7.9

  • Harold
      United States of America
    June 6, 2014

    everything

    10

  • Susan
      United States of America
    May 26, 2014

    the staff is so nice, the bartender was great even though the kitchen was closed he still got us all burgers!

    nothing

    9.6

  • Aymee
      United States of America
    May 14, 2014

    Great stay. The service is excellent. We went during Eastern weekend and they have plenty activities for the kids.

    10

  • John
      United States of America
    May 1, 2014

    Nice hotel, but somewhat isolated.

    8.3

  • Anonymous
      United States of America
    April 29, 2014

    Staff was excellent! Very polite!

    The mattress was very uncomfortable.

    8.8

  • Tonci
      United States of America
    April 20, 2014

    I liked everything

    I didn't like the price. Super expensive.

    9.2

  • Robert
      United States of America
    April 12, 2014

    Great location and beach.

    A few things in the room that cheapened the experience...inferior tv...iron that was sticking on the clothes...little things. I don't like paying for internet when dropping $550 a night for a room...plus $70 in taxes per night. Another thing...I don't like the idea of preset tips, but can understand in the context...BUT NOT FOR A BREAKFAST BUFFET! What is the logic to adding 18% to the fine dining evening experience..but a similar 18% to a self serve breakfast?

    8.8

  • Ricardo
      Brazil
    March 29, 2014

    This place is what you expect a Ritz-Carlton resort to be. Comfortable, convenient, and very nicely appointed all around. The location is great if you want to be away from the busy Miami streets and simply relax at the beach. The staff, naturally, is very helpful, as you would expect from this kind of facility.

    I found the staff to be excessively nice, if there can be too much of a good thing. I got tired of being asked many times what my name was, where I came from, if I was enjoying my stay, etc. Every time I was approached by one them. Whoever trained them went overboard. Turn the chatter down please. I prefer a more distant and professional attitude rather than this excessive fake friendliness.

    9.2

  • Helen
      United Kingdom
    January 9, 2014

    great service / staff

    a little out of the way but would consider returning because of staff / service

    8.8

  • Emilie
      France
    December 12, 2013

    Staff

    Location

    8.8

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