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Philadelphia City Hall (0.1 miles)
Show map The Ritz-Carlton, Philadelphia

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Newest reviews for The Ritz-Carlton, Philadelphia

  • Freddy
      United Arab Emirates
    September 2, 2014

    Friendly staff, modern cuisine well balanced and well thought out. Calories conscious. Central for shopping and visiting historical sites


  • Gregory
      United States of America
    July 14, 2014

    Everyone was so friendly and helpful!

    We have nothing negative to say. Thank you!


  • Jackie
      United States of America
    June 15, 2014

    Everything was perfect. The staff, from valet, bellhop, concierge, front desk were great. Thanks for a comfortable stay!!


  • Kathleen
      United States of America
    June 1, 2014

    absolutely was my birthday and everyone knew it...called my husband by name...very, very personal experience....I will stay nowhere else when visiting Philly!


  • Anonymous
    May 26, 2014

    i loved the location it was in the middle of the downtown


  • Richard
      United States of America
    May 13, 2014

    I have absolutely never been treated so well by any staff at a hotel in my life. I am a spg member so I normally stay at Westin and Sheraton hotels but decided to give the Ritz Carlton a try. This was a single night stay before we flew out to start our honeymoon and all I did was simply note that in the reservation. The front desk offered glasses of champagne (which we happily accepted), upgraded us to a suite on the 29th floor, (highest floor not in the club level), gave us a bottle of champagne (complimentary), and prepped the room with rose petals (complimentary)... We were just absolutely blown away by the experience. Unbelievable customer service and I will book this hotel again and again. Highly recommend!!!!


  • Mehmet
    April 23, 2014

    Back rooms are very noisy, air conditioner just located near the windows. Rooms are very small.

    Very very poor choice of breakfast


  • Khalid
      Saudi Arabia
    April 9, 2014


    Breakfast is poor


  • Nicholas
      United States of America
    March 18, 2014

    Friendly staff.

    Rooms smaller than advertised. Paid for morning breakfast with stay that came with a 20 minute wait for a table and another 30 minutes for the food to arrive...with cold eggs.


  • Jonathan
      United States of America
    March 7, 2014

    Staff were very polite and helpful.


  • Anonymous
      United States of America
    February 27, 2014

    The service was excellent

    The rooms are poorly decorated and the beds are of a poor quality, The linens are small and the covers do not keep two people warm. The sofa was stained in the living area. The mini bar was not filled. The suite had the bath, only a shower. The bathroom had one sink. This is not a suite for a couple.


  • Harvey
      Puerto Rico
    January 23, 2014

    location is great!


  • Emanuele
      United States of America
    January 21, 2014

    Service is excellent.

    Room are small and poorly furnished, outdated, for The Ritz. Cleaning staff left some of their bottles in the middle of the room, not enough towels available. Unusual little things, for the Ritz.


  • Mohammed
      Saudi Arabia
    October 26, 2013

    Location and the luxury setting. We got a high- floor room that overlooked the city.

    Staff were nice but the concerige should have known what the activities that were happening in town. The valet car parking is too much which was about $50 per day


  • Steven
    October 22, 2013

    Central location opposite city hall and near shopping area. Walking distance from tourist attractions. Good concierge service.

    Very slow check in, lobby area not very clean, basic room for a luxuary brand as Ritz Carlton


  • Metin
    October 21, 2013

    Everything was simply excellent


  • Francisco
    July 29, 2013

    The hotel is beautiful, the lobby dome used to be a bank in 1900. Breakfast staff was excellent! We got a good rate with breakfast included with booking. Great location.

    Housekeeping staff was not very efficient


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