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Ten Avenue of the Arts, Philadelphia, PA 19102, United States of America – Show map
Excellent location – rated 9.5/10! (score from 58 reviews)
Rated by guests after their stay at The Ritz-Carlton, Philadelphia.
|Superior King or 2 Doubles Room|
|Deluxe King or 2 Doubles Room|
|Club Level King or 2 Doubles Room|
|Executive One-Bedroom King or Queen Suite|
|King or Queen Room|
|Standard King or Queen Room|
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58 verified reviews
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The Ritz-Carlton, Philadelphia's staff speaks: English
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Fitness Center, Spa, Massage, Evening Entertainment
Food & Drink
WiFi is available in all areas and costs USD 9.95 per 24 hours.
Wired internet is available in the hotel rooms and costs USD 9.95 per 24 hours.
Private parking is available on site (reservation is needed) and costs USD 49 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 35 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 58 reviews
Value for money
Show reviews from:
Overlooking Logan Square and surrounded by museums, shopping and the financial district, this luxurious hotel in the historic city of Philadelphia offers relaxing spa services and gourmet dining.
Score from 83 reviews Very good
In the heart of downtown Philadelphia and surrounded by a vibrant history, this hotel is close to many tourist and business attractions, and offers exceptional amenities in an unrivaled location.
Score from 276 reviews Very good
In Philadelphia, this hotel is nearby the Liberty Bell and within walking distance of the Pennsylvanian Convention Center.
Score from 657 reviews Excellent
This modern hotel features a rooftop bar and lounge, wireless internet access, and spacious rooms equipped with a flat-screen TV.
Score from 196 reviews Wonderful
The room was beautiful. Was my husbands 50th, they gave us free champagne on arrival and a birthday cake. Nothing was too much trouble
Nothing! It was perfect!
The hotel was wonderful in all aspects.
Your booking was totally messed up. You had our names misspelled and our hotel arrangements wrong. They almost didn't see our reservation because of your mistake The hotel was great; your services not so much.
Location / Impressive reception and lobby building
Sub-standard attention and responsiveness of service staff / unacceptable reaction time to various service requests / clear under-staffing at check-in and check-out with undue effets on waiting times / general impression of low motivation or missing genuine willingness to assist - in effect an impression of a once top-hotel in state of neglect and inappropriate value-for-money perormance
beds were comfortable. staff is very nice. hotel is very pretty and great location. very helpful concierge.
mold in shower, they didnt clean our room one day and had to come up at 10pm to redo our beds. (Beds have a free floating pillow top that needs straightening each day and is under the sheets. This was after calling them at 3:30pm and 6:30pm to tell them we needed the room cleaned and the sheets changed.
Friendly staff, modern cuisine well balanced and well thought out. Calories conscious. Central for shopping and visiting historical sites
Everyone was so friendly and helpful!
We have nothing negative to say. Thank you!
Everything was perfect. The staff, from valet, bellhop, concierge, front desk were great. Thanks for a comfortable stay!!
absolutely everything..it was my birthday and everyone knew it...called my husband by name...very, very personal experience....I will stay nowhere else when visiting Philly!
i loved the location it was in the middle of the downtown
I have absolutely never been treated so well by any staff at a hotel in my life. I am a spg member so I normally stay at Westin and Sheraton hotels but decided to give the Ritz Carlton a try. This was a single night stay before we flew out to start our honeymoon and all I did was simply note that in the reservation. The front desk offered glasses of champagne (which we happily accepted), upgraded us to a suite on the 29th floor, (highest floor not in the club level), gave us a bottle of champagne (complimentary), and prepped the room with rose petals (complimentary)... We were just absolutely blown away by the experience. Unbelievable customer service and I will book this hotel again and again. Highly recommend!!!!
Back rooms are very noisy, air conditioner just located near the windows. Rooms are very small.
Very very poor choice of breakfast
Breakfast is poor
Rooms smaller than advertised. Paid for morning breakfast with stay that came with a 20 minute wait for a table and another 30 minutes for the food to arrive...with cold eggs.
Staff were very polite and helpful.
The service was excellent
The rooms are poorly decorated and the beds are of a poor quality, The linens are small and the covers do not keep two people warm. The sofa was stained in the living area. The mini bar was not filled. The suite had the bath, only a shower. The bathroom had one sink. This is not a suite for a couple.
location is great!
Service is excellent.
Room are small and poorly furnished, outdated, for The Ritz. Cleaning staff left some of their bottles in the middle of the room, not enough towels available. Unusual little things, for the Ritz.
Location and the luxury setting. We got a high- floor room that overlooked the city.
Staff were nice but the concerige should have known what the activities that were happening in town. The valet car parking is too much which was about $50 per day
Central location opposite city hall and near shopping area. Walking distance from tourist attractions. Good concierge service.
Very slow check in, lobby area not very clean, basic room for a luxuary brand as Ritz Carlton
Everything was simply excellent
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