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1915 Wood Street, Dallas, TX 75201, United States of America – Show map
|Apartment with Terrace|
|Apartment with Pool View|
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42 verified reviews
They speak your language
Rockwood Corporate Suites's staff speaks: English
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BBQ Facilities, Outdoor Pool, Outdoor Pool (all year), Sun Deck
Fitness Center, Massage
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available at a location nearby (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), Grocery Deliveries, 24-Hour Front Desk, Shared Lounge/TV Area, Dry Cleaning, Daily Housekeeping
Facilities for Disabled Guests, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
3:00 PM - 12:00 AM
11:00 AM - 1:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
There is no capacity for extra beds in the room.
Pets are allowed. No extra charges.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 42 reviews
Value for money
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Near downtown Dallas, had a Keurig in the room, and staff was very helpful.
Neighborhood did not seem nice after dark.
The staff lady was very helpful . She answered her phone promptly and took care of all my concerns. Washing machine and dryer were very welcome, large fridge, excellent wi-fi and large screen TV and huge bathtub. The suite was spotless. I was attending a meeting at the Sheraton and appreciated being only four short blocks away. The 7-11 around the corner worked for basic groceries.
Booking.com gave me the telephone number of Georgia headquarters. Because the building is locked I had difficulty in reaching the local management. Thus arriving in the evening I had to wander around in the deserted urban area until the Atlanta office notified Dallas, where my reservations were. Once I had the number of the local manager everything went very well.
The manager she was the most professional and helpful I have ever seen in life.The most fantastic suites and furnished suites I ever stayed at.The cleanliness couldn't get any better than then it was.I will hallways make Rockwood corporate suites.My home away from.Sending the manager a special thank.My stay could not have been any better.Thanks
Security of the apartment is good. The fully equip kitchen is great for long stay & not to mention that laundry facility.
Staff service is average as we only saw them on the first day we check out.
Great value the money. You cannot beat $80/night for condo-style living. But if you are accustomed to the hotel experience with front desk staff always on hand then this is not the place for you.
Poor communication from manager. Unfriendly, no social skills, not apologetic. No signage - we did not even know which entrance to use to enter the building. The management office is not on the first floor, it is on the floor. There is another sales office we went to who had to call the Rockwood Suites office for us. The sales office was a mess - papers and towels everywhere. Need to offer more/better quality shampoo and conditioner. There was no bar soap supplied to wash hands, just a small tube of shower gel. Choice for some overhead lighting was bad - floodlights- so basically were spotlights like one above the bed. They were so bright.
We liked quick access to highway 75 and around downtown. Wifi and washer/dryer a bonus - but was difficult getting the staff to fix wifi connection.
Guest check in is very poor - we had to wait outside for 30 minutes after a 10 hour international flight due to poor organization. When finally escorted to their office - nothing was prepared, printed, or seemed to be managed in any form. Same issue upon check out. I still have not received final bill or receipt. If they can print their instructions (how to contact management, how to connect to wifi, & other essentials) then perhaps their business will be a success. In the mean time, we will have our future guests stay in a proper hotel where customer service is important.
I did not like anything at all.They charged me twice from my card without me even seeing the hotel.Don't ever book in this hotel.They'll not give you a good experience.
They are fake, Charging full amount of your stay 2x without you even seeing the hotel yet.No one even entertain you at the desk.You will not even see this is a hotel.The pictures &description shown online is different.Never book in Rockwoods !!!
Staff was unresponsive and refused to provide us with a recite, citing they have give us one, when clearly they had not, and claimed their printer was not working! They ended up overcharging us. Very unprofessional!
with the exception of the dishes, the apartment was very clean. Very comfortable bed and great ameneties for a longer business trip. Good location and i like the security features.
No office, i had to wait to check in and wait to check out so i coukd exit and turn all my keys in. The unit was very clean so really disappointed with the dishes. The only other thing was the pool, not what is advertised for this property.
The washer & dryer were a nice surprise.
No iron or ironing board.
This place is great. You are really blown away when you walk into your room. Fully furnished, full kitchen, washer / dryer, really trendy, the beds are amazing, and you really anything you could ever need. It is a block away from great restaurants of downtown, and a 2-5 min drive or cab to uptown. I was in town with my mom and the two bedroom with the kitchen was perfect for us. We came in on a weekend when the manager, Pleatis was incredibly busy with full bookings (we knew she was busy because we saw how hard she was working to accommodate us and everyone else while running operations, not because she told us or complained or anything) and she was still bending over backwards to make sure we were accommodated and get us everything we need. I have her with questions at a variety of different times before, after, and during our stay (called to confirm the rooms, about check in, my flight was in very late and she still met me, general questions, checking out, billing, etc etc) and she without fail answered her phone with a great attitude every single time and always had the answer I was looking for. The customer service is great. All around wonderful trip and I will definitely be staying there again when I return to Dallas as will the rest of my family. I would recommend Rockwood Suites to anyone.
Room layout and size. Towels.
Amateur staff. Not 24 hour reception coverage. Did not give correct info on wifi password and could not resolve issue for 4 days. No info on pool or restaurant. Dirty floors, cups, no hair dryer in room (supplied after numerous requests). Queen size bed inadequate. No black out blinds. Do not believe what they say about this place. Avoid at all costs!
Excellent value. You get a full one bedroom apartment in the downtown area close to everything with free parking for half the cost of a 4 star hotel near the airport.
I admit that the check in process was a little different as there was no front desk, etc. I had to call to have someone come down and get me checked in. Once I was checked in it was like home away from home for me. ;-).
Check in. Quality of people. Nobody to give us wifi code in 3 days. Nobody to clean room. (I didn't even have an idea to contact anyone from this organisation) The excuse: we will be getting there.... Right: I want my money back!
The apartment was beautiful. ..like a home away from home.
The location seemed to be in an abandoned part of town. Not a place where you would want to walk alone. The staff were hard to find and there is now one there to greet guest.
The apartment was absolutely beautifully furnished with good air conditioning. I had a wonderful nights sleep every night. It was excellent value for money and have no qualms' in recommending it to other travellers. Especially one's who like to be left alone. The staff are not intrusive at all
It was hard to initially gain entry as there is a fob key entry and no reception. It really needs a reception or a buzzer system to gain entry also the address given on booking.com is not the entrance but on the other side of the building, other than that it was ace
apartment was well stocked, clean & very comfortable. The price and location was great for this apartment. I would recommend and also stay here again.
a little disorganized in regards to the check in check out process. also it would be nice if less homeless people would be hanging around the building
I liked the feel of home. Loft living
I didn't like that the front desk didn't exist, nor could you get in the building.
We loved our suite. Accommodations were above excellent. Having our privacy, a soundproof suite, pool and a picnic area were major pluses.
We only had one access key. Everything else was A+++++!!!
Clean, free parking, located downtown. Great place for an extended stay but don't expect any customer service.
No front desk, very difficult to get any help. Wasn't given a 2nd key till a week later, after several phone calls.
everything about it. i will definitely stay there many more time.
Excellent room - spacious and bright Washer and dryer available. Large closet Large soaking tub Very secure - locked garage and entry doors. Great downtown location - close to convention center
No guidance on how to check in or check out. No staff to contact after hours. No clear instruction on how to get to other amenities i.e. pool and what you are responsible for. Lost power one morning due to construction in the area. Overall communication could have been better. Did not have pull out bed readily available.
It's a bad service no clean no nothing
Apartment was modern and wonderful. Quiet Great view of downtown Great Location, in walking distance to shops, restaurants, and the Farmers Market Internet connection never failed
Service, stayed for a month. Maid service showed up once, No use of amenities. Had use of the coffee machine only. Cleanliness, dogs peed in elevator, cricket infestation outside. Management hardly available.
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