In the lobby, you can actually buy tickets for the Universal Studios, which would be a very good thing. The person that was there however proposed to us to get a "special offer" including free breakfast in a non specified resturant about 15 minutes drive from the hotel; he got a $100 deposit for the Universal tickets, saying we would pay the difference over there after breakfast. At no time during this conversation he mentioned that breakfast would be followed by a two hours tour of a time share. Only reading again the paper after we realized that, so I went to ask for a refund and for clarification; he told me that "he forgot to mention" about the tour and that for the refund I would have had to go to the meeting point for the breakfast anyway; which we did, wasting gas and time. We finally got our refund there, in the form of a prepaid Visa card (I had given cash to that person). There's nothing bad in trying to arrange a visit to a time share place for a client, as far as that is a disclosed condition of the "special package" and as far as the client is actually interested in doing that and actually has the time to do it (all three conditions were lacking in our case). I don't think that person works for the hotel, but he definitively works in the hotel, and I find a little hard to believe the hotel does not know anything of what's going on. If they really don't, they should find out.
Everything pretty good and functional about the hotel