Hotel Roger Williams  

Comfortable room, close to Penn Station, very nice personnel, clean room

Watch out the price!!!! The hotel is charging you 20 $ per day as a service fee for having a gym and open wifi (I didin't use the gym or the wifi and had to pay the fee... For me this is clearly a way to appear to be cheaper and then charge you an extra 20 $ per day!!!I I felt robbed!!! Please take that into consideration when you do a booking in this hotel!!Also to consider that the room was very noisy. We got a room looking at a wall and with all the a/c machines underneath us, which made quite a lot of noise during the whole night!!!! I wrote a letter to the manager of the hotel and has received not answer... :-(

Location is very good, very closed to main downtown attraction, you almost do not need to use transportation if you want to move around the downtown. Staff are helpful, and easy to approach

I stayed over Christmas, the rate was very high compared to just one week after, breakfast expensive & dining area was crowded. Room is very small, same with the bathroom

The Service Charge was confusing because it did not give specific information on what it covered - I mistakenly thought this was yet another city tax. When I saw that my iPad was connected through WiFi automatically, I called the desk to inquire what the charge was only to discover that it was part of the Service Charge. I told them I had no intention of using WiFi and they removed the $20/day fee - but only for this visit. SInce this is a mandatory fee, I think it would be better if it were simply added to the advertised cost of the room.

Rooms very clean, comfortable beds. Beautiful lobby. Excellent, friendly staff, very gracious, quick to respond and treat you with great respect.

We stayed in room 1205. Outside noise was horrible and the room was too hot and unable to turn air down to a comfortable temperature. Most disappointing was that I was quoted a special total rate of $1800.00 but was charged over $2300.00 upon checkout because of all the daily service charges and and taxes. And other than one $6 bottle of water, we did not use or incur charges for any other products. I've stayed at hotels through Booking.com before and the total rate I was quoted is exactly what I paid. This was, in my opinion, quite deceiving and wrong. I'm not sure if the booking company or the hotel is at fault but because of this significant upset, I do not intend to book through this company nor stay at this hotel in the future.

The staff at Roger Williams couldn't do enough for you, they were excellent. The room was very comfortable and the hotel is in a great location. We found we were easily able to get to both uptown and downtown Manhatten with complete ease. We certainly enjoyed our stay.

My only critisism would be that there are no tea/coffee making facilities in the room but otherwise fully equiped.

The room was comfortable and clean.

We have been charged for having used the toothbrush in the bathroom. At the end, including taxes, we paid 25% more of the room price, which was higher than expected.

Design of the hotel, but it is starting to look worn!

The air was turned off and not available, only the heat was accessible and the rooms were way too hot and stuffy. We were sweating at nite.

I liked the decor at the lobby, the friendliness of the staff. The beds and linens are very good and that is very important to me. The location I found great. Also the building looks very nice from outside. I liked the fitness room very much. The machines are good.

The rooms and bathroom I found extremely small which I didn´t like since I was with my 30 year old daughter. I didn´t like that there was no tub in the bathroom. I like tubs.

The Hotel Staff is really good and the design of the rooms are nice.

The rooms were smaller than I thought by looking at some pictures

The room was bright, clean and comfortable. The location was excellent. The price was reasonable. I have been raving to my friends about this lovely hotel.

$30 for an international adapter is excessive. Placing items such as shaving foam in the bathroom but you then have to pay for them is offputting. I felt that the hotel was trying to make a few extra bucks from a weary traveller who might not appreciate that you had to pay for bathroom "extras" until after they had used them.

The hotel staff were very friendly and helpful.

The photos on the hotel's website did not at all correspond with how the hotel looks today or the room I had booked. Comparing the way the hotel looked today (apart from the reception area) one got the impression that the photos might have been taken 10-15 years ago - or perhaps even longer, when the hotel had just been renovated. Hallways needed a serious touch up, I mistook the elevator doors for doors to the kitchen until I was told that these were in fact the elevators, rooms were spacious but needed new rugs, the walls a fresh layer of paint as well, and new and more spacious wardrobes. Bathroom seemed to have been renovated more recently but the water pressure from the shower was non- existent. Taking the price for a room into consideration I had expected a more up to date hotel (which is what the website presents) and not something from the early- to mid-nineties. Feeling to have been mislead quite a bit by the pictures from the hotel's website and with the non- existent water pressure in the shower I decided to cancel my reservation for two weeks and check out after only one night.

I loved the location in Murray Hill, the staff were very good, and the value offered was quite fair in my opinion. I am not sure I would take my wife here, but as a place for myself in NY on business or to visit family solo, it was fine. I will recommend it to a friend who visits NY for business on occasion. I did ask for a quiet room, and they accommodated my request.