When I arrived, around 6pm, I was told that their system was down and they couldn't check me in. It was supposed to be a 15 min wait, I got a voucher for the bar where I waited and made business calls. I waited an hour before going back to the reception desk, where they were checking in other people!
Bathroom had absolutely nowhere (not even a shelf) for me to put my toiletries and the open closet could only fit 5 hangers.
My mum's room (713) had a bigger closet and bathroom shelves but a funky smell that we didn't manage to get rid of.
The rooms (incl. the bathroom) are very dark, even on the 7th floor.
The hotel was comfortable and I liked the decoration/vibe. My room (406) was quite big for NY and had a nice bathtub. Hotel employees were very nice overall and wifi is free and works well.