Room Mate Grace  

Nice rooms - rather spacious for NYC. Great breakfast in a nice atmosphere. Good, very central location.

The free WLan was a nightmare. 9 out of 10 times you could not log in since there were already too many users registered, if you were able to log in the connection broke down after 5 minutes. I needed the conncetion to work in the room at night and this was really a big minus!

nice staff. pool was cool . loud music maybe not so appropriate for families or for relaxation. hip rooms. good location

loud music by pool.

Location

On the afternoon I arrived, there was a loud knock on my door which was then opened without my answering. There were two people at the door who barged into the room asking if I had anything in the save. They explained that the former guest had left his passport in the safe which they then opened in my presence. There were several passports, 5 to 10 in a stack. I have considered reporting this intrusion to the ny police department. I was not offered any compensation for this so I called and requested an apology and compensation and was given a free item from the store. This was unacceptable treatment of a guest in any hotel.

The beds where very comfortable and the shower was fantastic.

The rooms don't really look like what they are described as. I think the only reason why our room was a deluxe room was because it had a table and chairs in. If you want to use the internet when you go away on your travels then I defiantly would not recommend this hotel. As we left our new born son at home with grand parents we had planed it out in advance that we would Skype our family so we could keep in touch. This was not possible as the internet connection was ridiculas. It kept on disconnecting and when I contacted the front desk to sort the problem they gave me a number to ring for technical help. This wasted alot of time and was very frustrating. Also it advertised a swimming pool which was right in view of the main reception where everyone could see.. It wasn't very private which is what I myself personally would have preferred. Other than that I would say it was fair...

Too noisy, there is not any isolation from street noise

The hotel was very clean, staff was helpful and the location was excellent. The beds were very comfortable.

I booked online and the room that was shown on the website is not the room we had. I understand this is a boutique hotel but there was no seating in our room. lighting was poor, the mirror on the wall was falling off.

I was upgraded to a delux room and it is quite spacious for one person. Very nice trendy layout and facilities in the room, free wireless internet, iHome, safe, fridge, bed is big and comfortable... just about everything I needed for a very comfortable stay. Breakfast is till 12 noon, great for sleeping in. Love the pool area. It is so quite during the day, I'd just sit around to watch the silent movie after breakfast and feeling so chilled ( It was so cold in outside when I visited )

Dont expect much of a view from the room.. the one I stayed in looked into the wall of the neighboring building, so I did not even bother to open the curtain even during the day. They are usually busy so don't expect a late checkout is possible, but they will store your luggage for you.

I got an amazing price from Booking.com. For that low price, I thought Grace provided a good room. The hotel & room were modern and clean and stylish. Fantastic location in the heart of Times Square. All of the staff were very friendly, courteous and helpful. When I told the morning front desk manager that my tv had not been working right, he apologized and offered me a free breakfast at the hotel. I thought that was a nice gesture!

If you need reliable WiFi access, don't use Room Mate Grace! Most of the time I got a "fail" message that said "too many subscribers are signed on." Then, on my second and final morning, the Internet connection completely crapped out and I couldn't get online.

Very Modern with an amazing pool area that turns into a nightclub at night.

Loved everything. They even held our bags after check out.

All of the staff were extremely friendly and helpful from front desk to cleaning crew. We felt very safe and welcomed here. Rooms were no fuss and compact but enough room for me as I spent most of the time out and about. I liked that it was only a block from Times Square.

The only thing I didn't like was the construction noise outside first thing in the A.M. but that wasn't the hotel's fault. Found a better and cheaper breakfast just a couple of doors down where there are 2 deli's with breakfast food.

i definability liked the location, for being so close to times squares, i did like my hotel room, it really was, what i was expecting

people at the front desk were a little bit rude and really bad at costumer services, you should fire them

Really liked this boutique hotel. Front desk service was very helpful. Can't beat the location; very convenient to restaurants, times square, subway.

Would like both sides of bed to have access - one side up against wall made room bigger but not convenient for the second person to get out at foot of bed.

the hotel is located in the center of the city

Room small for a luxury room, it look like a standard room . The bed is elevated you must climb to get to the bed.