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Most recent booking for this hotel was yesterday at 19:53

Score from 109 reviews Review score 6.9/10

Newest reviews for Sheraton Clayton Plaza Hotel

  • Paul
      United States of America
    September 3, 2014

    Good location for the things I had to do

    The carpet was very dirty from pets. Lots of spots in the room and hallway. The elevators were so slow that I went up 6 floors and came back down before my wife got in

    5

  • James
      United States of America
    August 20, 2014

    Location was great

    Parking was not great and pillows were not comfortable.

    7.9

  • Anonymous
      United States of America
    August 19, 2014

    We've stayed here previously on a couple of occasions. The hotel is excellent in some ways. The room was clean and comfortable and a value for the price. The location is excellent.

    We had the breakfast buffet on Sunday morning. The food was poor quality and cold. For the price, (14.95 per person), the buffet should have been top notch. The explanation that there had been a recent fire and they were working out of a secondary kitchen was sensible, but the price and menu should have been more in line with what was offered. I'm also one who does not understand why a hotel like Sheraton charges extra for internet and breakfast while lower rated hotels offer both with the room rate.

    7.1

  • Anonymous
      United States of America
    August 15, 2014

    location, room quality

    only one elevator working and the hotel was almost full with family reunions and wedding receptions; only learned of reason at check out when I over heard receptionists explain to another guest that the part had to ordered; should have told as I checked in

    9.6

  • Anonymous
      United States of America
    August 7, 2014

    room service, room was updated and clean,

    small gym but ok

    9.6

  • Barbara
      United States of America
    August 5, 2014

    Location: close to transit system, close to our convention hotel.

    Elevators slow as molasses and one wasn't working. Multiple times had 20-minute wait for elevator. Ice machine on 9th floor did not work the entire time of our stay. Computers were slow and 2 of the 3 that I tried would not connect to the internet.

    7.1

  • Anonymous
      United States of America
    August 5, 2014

    Staff at front desk, although sparse, were very friendly.

    Lack of elevators for the size of the facility. Entrance inadequate to accomodate arriving and exiting guests. Not enough front desk staff.

    5.8

  • Tiffany
      United States of America
    August 1, 2014

    Staff was so friendly making suggestions and helping us navigate a city we had never been to. Very clean and comfortable. Very quiet in a very quiet, adorable neighborhood with some good restaurants!

    Elevator was out of service so we took the stairs a lot to the 7th floor, not a problem except we were on vacation ;)

    9.6

  • Anonymous
      United States of America
    July 22, 2014

    Shower didn't work well, TV was disconnected when turned on, two men came to room and reconnected tv which still didn't work well. Refrigerator didn't work and all or food was applied by morning

    5

  • Diana
      United States of America
    July 20, 2014

    How easy they made my stay

    I like it all

    9

  • Roger
      United States of America
    July 13, 2014

    The pillows

    Paying for parking; keys never worked, had to constantly get them re-keyed; towel rack falling off the wall; restaurant used dirty dishes; elevators didn't work and had to take the stairs, hsd only 1 sink in the bathroom.

    4.6

  • Norman
      United States of America
    July 1, 2014

    Everyone was friendly and helpful. I enjoyed the bed very comfortable and pillows were nice and soft. I liked having fresh clean water in the room and ice machine was close and handy. I liked the looks very much of the hotel too.

    The room was a bit small so was the restroom and shower to small for 4 people. The dining facilities was over-priced for what we received. We constantly had long waits for the elevator sometimes as much as ten minutes. I personally didn't like where the hotel was located for an inexperienced driver it would have been very difficult to maneuver around

    7.1

  • Victoria
      United States of America
    June 30, 2014

    the beds made me sleep like a baby!

    I found the people at St Louis very friendly, except for the staff at the front desk of the Sheraton Clayton. For a Sheraton the service and amenities were pretty standard. The hotel has a good location, but for the price of the room per night I could've stayed at the Drury inn, have free breakfast and dinner, friendly staff and a mini fridge in my room. The elevator was a mess, a whole chaos. there's only two operating elevators in a hotel with 12 floors!! So having multiple events happening at the hotel (2 weddings and a family reunion) was a BIG problem for us business travelers who needed to rush to the hotel room for something left behind, or just make it to the room after a long day of work. For example, it was late at night, had an exhausting day, when I finally made it to my room (elevator contention) my key didn't work. I had to go down to the front desk twice to get the key reprogrammed (twice because the first time they did it didn't work) So it was an ordeal of over 30 min thanks to the congested elevators. Not convenient!

    5.8

  • John
      United States of America
    June 18, 2014

    Staff was knowledgeable, and the location was excellent

    charging for wifi

    9.2

  • Maggie
      United States of America
    June 15, 2014

    I liked how clean and nice the hotel was.

    I did not like the fact that you have to pay extra for internet. Also, it was not hot but it never got cold like the air in most hotels do.

    7.9

  • Tanika
      United States of America
    June 10, 2014

    The location was great, restaurants, a beautiful mall, and Shaw Park were all conveniently close! Parking was free on Saturday!

    The pillows were to soft, elevators to slow, and they charged for Wi Fi!

    7.5

  • Zul
      United States of America
    May 28, 2014

    Liked the Concierge -the elderly African American Gentleman - sorry forgot his name. He was a prince!

    The reception desk. It took the gentleman almost 20 minutes to find our prepaid reservation - this was accomplished after help form a colleague! Check out procedure was superb!

    9.2

  • Emily
      Italy
    May 20, 2014

    The connecting doors to the other rooms on both sides were not that sound proof and there were children playing on the other side of one. We were also in front of the elevator door and it was loud.

    7.9

  • Anonymous
      United States of America
    May 5, 2014

    The beautiful flowers in the lobby.

    The room is not as spacious as I would like. I could not get the room temperature as low as I would have liked.

    8.8

  • Lori
      United States of America
    March 30, 2014

    Location was great.

    My only complaint (if you can call it that) was how easy sound carried into our room from the hallway. There was a gap of about 3/4 inch at the bottom of our door and sound (voices, doors closing, etc) traveled right in.

    9.6

  • Victor
      United States of America
    February 23, 2014

    Nice hotel. Nice room. Nice lobby and bar area. Great location downtown Clayton. I liked it better than Seven Gables or Crown Plaza. It's more modern and updated.

    9.2

  • Michelle
      United States of America
    February 3, 2014

    the bed was comfortable

    no hot tub

    8.8

  • Anonymous
      United States of America
    December 19, 2013

    Staff was accomadating profesional and responsive.

    10

  • Shawna
     
    October 11, 2013

    I am in a wheelchair and was not offered an accessible room. There was no hot tub. We could hear our neighbors through the paper-thin walls.

    5.8

  • Anonymous
      Hong Kong
    September 24, 2013

    No thrill but Good

    carpet 'S old

    9.6

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