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27174 Ortega Highway, San Juan Capistrano, CA 92675, USA – Show map
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3 properties in San Juan Capistrano
Including hotels, apartments, villas and more.
87 verified reviews
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Best Western Capistrano Inn's staff speak: Spanish, English
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Outdoor pool (all year)
Golf course (within 3 km), Hot tub
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Shuttle service (free) , Airport shuttle (surcharge), 24-hour front desk, Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Meeting/banquet facilities, Business centre, Fax/photocopying, Gift shop
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Air conditioning
From 15:30 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All further older children or adults are charged USD 10 per person per night when using existing beds.
One older child or adult is charged USD 15 per person per night in an extra bed.
One child under 2 years stays free of charge in a child's cot/crib.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 88 reviews
Value for money
Show reviews from:
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Score from 189 reviews Fabulous
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Score from 251 reviews Very good
The comfort of the rooms
Headline says it all.
Close to highway and also the Mission District. Very comfortable and spacious room. Beautiful premises, nice and quiet. Private balcony.
No complaints here.
It was quiet.
Not much to dislike.
Well located and good value.
Has a very nice view and the rooms were very clean.
The location of the Hotel is not the best. The entrance is very hard to get in and out of because it is right by a free way off ramp and a very busy intersection.
cold pool even though heated
Nice clean pleasant, clean comfortable place to stay.
Wi-Fi didn't work, refrigerator didn't work. no ice bucket in room.
Last minute booking and we asked if we could check in early as we had a wedding to go to. Spoke to Analise(?) and she was super helpful and got us a ground floor room within the hour for us to occupy immediately. Liked the free shuttle bus into the town...very nice touch. Front desk staff were incredibly helpful and all in all it was a successful stay.
The location was great for anyone interested in seeing the Mission and the great little area of shops and restaurants surround the mission. The young man who checked us in at the front desk was very pleasant. Parking was plentiful. I noticed laundry machines for the guests which accepted quarters (1.00 wash, 1.25 dry) and a note saying free laundry detergent at the front desk.
The beds were quite hard and my husband had a hard time sleeping. We spent about 10 days on the road recently and this was the worst bed of the trip. I slept okay but would have preferred a little softer bed. The man who attended the breakfast area was quite unfriendly. There were no jugs of hot water near the coffee or the instant oatmeal. There were signs saying hot water is at the Sparkletts Jug. I had no idea what a Sparkletts Jug was. I asked the man and he told me to get hot water at the Sparkletts Jug! I told him I had no idea what or where the Jug was. He directed me to a corner and had to help me dispense the hot water - evidently you need two hands to do it and another hand to hold your bowl or cup. The breakfast pastries were obviously taken out of a freezer not long before they were set out and the milk in the pouring pitchers was room temperature. They need to improve on the quality of their offerings. Plan on eating breakfast out!
Great room on end newly painted with kitchen and seating area. Front desk staff were great and they had a shuttle that took me where I wanted to go had pool to myself
1st morning breakfast was a mob scene and no coffee improved the next day. Construction on the street side made for noise and confusing traffic patterns. Some loud walking in the night outside my room
nice facilities, good staff.
Beds too high. Fridge too warm. Construction impairs access to driveway.
Great staff and location... Would recommend highly
Loved the Fresh Rooms and Breakfast!
The Freeway Construction but I can't hold it against the Hotel.
I loved the pool, the patio off our room, and the humming birds that hang out when I went to get my delicious continental breakfast.
Well, this is not the hotel's fault, but freeway construction on I 5 at that on/off ramp made coming and going even more frustrating than normal Cal traffic. The hotel needs a NEON sign showing where their entrance is located.
Next to the I-5 freeway, but our room was on the far side and was quiet and comfortable. If they ever finish the roadworks the hotel will be a short stroll from the centre of SJC. Breakfast was a cut above the normal offering in American hotels in this price range, despite no less than three TVs churning out early morning rubbish. Overall good value for money and we will stay there again.
TVs in breakfast room - it's hard to find a peaceful table
Jeff at the front desk was excellent and offered great service. When we arrived, our reservation was not in the system. He went out of his way to give us their last room, at a cheaper rate than I was quoted on this site, even though they were sold out for the night. Jeff was extremely friendly, helpful and apologetic.
The antiquated method that Booking uses to make reservations. Apparently a fax is sent to the hotel, which leaves a lot of room for mistakes and human error on their end. Booking should update their sytems/service so that reservations are entered directly into a hotel's system electronically.
Asked for a quiet room due to a late arrival and an early departure ~ was put in the back of the hotel where a major construction project was happening right outside my door (ALL NIGHT LONG).
Nice small area pool - fast wi -fi
Room location very disappointing - freeway / construction facing
When I checked out the next morning an experienced person informed me that two nights were charged to my credit card. She made the correction and gave me all documentation to the issue. When I received my statement, all was correct.
I booked and when I arrived the room I received was not the one I asked for. The desk reception person asked what type of room I wanted and I requested a quiet room which was not next to the freeway and on the 2nd floor. The person was "new" and gave me a first floor room which faced the freeway!!
Proximity to areas we wanted to visit.
Not knowing ahead of time that there was serious freeway construction next door was a problem.
Nice room, good size TV. Ok brekkie range. Free parking .... Easy to find.
Car got keyed overnight on last night. Was a major effort for staff to call taxi for us
They changed our room to one with a balcony.
There was trash in the drawer of the night stand and behind the night stand. Also, a cup with what I hope was tea leaves left in the microwave.
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