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Newest reviews for Sanctuary Hotel New York

  • Marina
      United States of America
    August 27, 2014

    Cleanliness of room

    9.6

  • Jackie
      United States of America
    August 26, 2014

    I loved the rooftop bar, the whole ambiance of the hotel was great! Chandeliers in the rooms are a great touch. The entire staff was friendly and super helpful

    I asked for a high floor so they put us on the 9th. Convenient to rooftop but the doors to rooftop, I think, was slamming open and shut all early morning

    10

  • Anonymous
      United Kingdom
    August 24, 2014

    Good location for being central. Very trendy hotel. Rooms small but usual for NY but a good idea to include shower in room to make it appear bigger. Very good shower and good lighting in the room. Good breakfast with a lot of choice and also that it is available for about 4 hours until 1030 which is excellent. Very helpful doormen and concierges. Good food upstairs in the restaurant so sorry we only had one meal there.

    The hotel was too dark but maybe this is us being 50! Also noticed a lot of places in NY are dark - are they trying to hide something!! We would have liked coffee facilities in room but maybe because they are small rooms, not possible? Access for hotel guests should always be available for the upstairs terrace but it isn't available because of corporate events.

    7.9

  • Alan
      United Kingdom
    August 21, 2014

    We liked the locality. Staff were very helpful. Beds very comfortable. The use of the gym at the Rockefeller centre was an added bonus for my husband.

    A little hectic when we arrived as a private party was taking place and certain areas were cordoned off to residents,very noisy in our room during this time. We tried to access the rooftop bar a couple of times over the 3 night stay,and on each occasion there was no where to sit ......the bar was very busy with non resident coming and going. We were dissapointed with the breakfast little choice for healthy eaters.

    7.9

  • Justin
      United States of America
    August 20, 2014

    Loved customer service

    10

  • Callum
      New Zealand
    August 20, 2014

    Staff Food Rooftop bar Restaurant

    Would have liked 24 room service Street noise on lower level floors

    8.8

  • Jenny
      United Kingdom
    August 19, 2014

    Great location for sightseeing, comfy bed and friendly helpful staff

    Our room needed a little TLC in places but was clean

    8.8

  • Christine
      United States of America
    August 14, 2014

    Perfect location for our trade show. The staff was amazing. Roof top was super cute and a great hang.

    Rooms are very small.

    8.3

  • Sheryl
      United States of America
    August 12, 2014

    Loved the kind staff and location. Awesome rooftop bar.

    The Rooftop bar was only accepting reservations at lunch when we arrived. Should be priority that guests of the hotel get seats.

    9.2

  • Elena
      Italy
    August 11, 2014

    The aircondition was very noisy in our room....

    7.1

  • Ana
      Colombia
    August 4, 2014

    Staff were friendly and helpful. Location, rooftop bar.

    There is no real closet to hang up but a few things, no drawers. Very small room. Air conditioned did not work one night but it was fixed the next morning. Breakfast is very poor, scrambled eggs, oatmeal all cold, no choice of cheese/hams.

    7.1

  • Martin
      Croatia
    August 4, 2014

    This place feels like a sanctuary when you are in the busy city of New York. The staff is really excellent and friendly, the hotel is cosy and with a good roof terrace. It is perfectly place for a visit to all of New York, in the centre 1 minute walk from Times Square.

    10

  • Guy
      Israel
    August 1, 2014

    Location - superb Staff - super helpful and curtious Roof top Restaurant food (extra pay but very good)

    Size of room was on small side Breakfast was poor. Responsiveness of cleaning staff - toiletries were not replenished regularly.

    7.9

  • Anne
      United Kingdom
    August 1, 2014

    Staff, atmosphere, decor, location, food, cleanliness

    Noisy plumbing, windows let outside noise in

    9.2

  • Anonymous
      United Kingdom
    August 1, 2014

    Location & Staff

    9.6

  • Tim
      United Kingdom
    July 31, 2014

    Location was fabulous, 47st between 7th and 6th Ave. two minutes from Times Square Rooms were good size for Manhattan, considering we had two double beds in room Hotel and bedrooms were very clean Breakfast was good and always kept food replenished with fresh supplies Staff were friendly and helpful

    9.2

  • Diane
      United Kingdom
    July 31, 2014

    Staff were especially lovely. Friendly, courteous and helpful. Decor was excellent and more unique than usual hotel surroundings.

    That we couldn't get same size room when we decided to extend our stay! However, the other room was great too!

    10

  • Kenneth
      United Kingdom
    July 30, 2014

    The staff were friendly and very helpful. Brendan was exceptionally helpful and went that bit further to help. The complimentary breakfast was excellent. The hotel was well positioned for Broadway and Times Square.

    Nothing!

    9.6

  • Jeff
      United States of America
    July 27, 2014

    Brandon was amazing. He made our trip so memorable. Would go back to new york in a minute and will always stay at the Santuary Hotel. The roof top restaurant Haven was terrific. Awesome food and attentive servers. A+++++++++ all the way.

    Nothing. Everything was great

    10

  • Art
      Switzerland
    July 27, 2014

    Haven rooftop bar - loved it! Jennie who served us was great. Always smiling and energetic and very professional.

    9.2

  • Lacey
      United States of America
    July 24, 2014

    Location of the hotel.

    Small room.

    8.3

  • Andres
      Chile
    July 22, 2014

    Right next to Times Square

    Right next to Times Square

    7.1

  • Liz
      United States of America
    July 22, 2014

    Location is excellent. Breakfast and wifi was included so great value. Every single staff member went out of there way to make our stay comfortable. Jimmy the concierge was the best!

    Rooms are on the smaller side as are most rooms in manhatten but they make up for it in comfort and outstanding service.

    10

  • Marco
      United States of America
    July 22, 2014

    Location

    At the reception, they proposed a ticket for a musical show at three times the actual ticket value!!

    5

  • Nancy
      United States of America
    July 22, 2014

    Good location, near Times Square but a bit away from the craziness. I didn't have any issues with noise from the street or the nightclub/restaurant on the 9th floor of the hotel. Parking at a reasonable rate across the street, decent (but minimal and the same each day) free breakfast. Concierge service and other staff members were good (welcoming, helpful, knowledgeable, friendly). Small room but well laid out so it wasn't an issue and we weren't there much anyway.

    I dislike mini-fridges - wish we could have gotten an empty shelf in the thing for the few items we would have stored there. The mattress seemed like it needed an update.

    9.6

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