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hotel In the Theater District and within a 3-minute walk of Times Square, this hotel features a fitness center and a concierge service. Rockefeller Center is a short walk away.

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Newest reviews for Sanctuary Hotel New York

  • Ivan
      United Kingdom
    September 14, 2014

    Hotel is good, modern and spacious rooms for NYC despite being expensive for what it is.

    Staff take no action to fix issues. Lack attentiveness, proactive approach and ability to address issues. Don't eat at restaurant - terrible food and insane over priced.

    6.3

  • Anonymous
      United States of America
    September 14, 2014

    The staff was amazing. Location was perfect. Decor was beautiful. Room was so comfortable.

    10

  • Arthur
      United Kingdom
    September 11, 2014

    We have just returned from 4 nights at The Sanctuary Hotel and were very impressed. The staff were extremely friendly and helpful. The decor was exceptional and really made it feel like you were hidden from the hustle and bustle of the city yet you are only a 2 minute walk from Times Square. The room was very clean and the bed was one of the comfiest we have ever stayed in. We will definitely be recommending to friends and family.

    10

  • Anonymous
      Australia
    September 10, 2014

    Fantastic hotel,location , staff

    Breakfast buffet was as basic as you can get Rooms tiny

    8.8

  • Lyn
      United Kingdom
    September 9, 2014

    Location is excellent and the rooftop bar is amazing. All the staff are friendly and the hotel is very modern.

    Breakfast is a little disorganised due to the way they have it set up in the room and there are Only 2 toasters. However the food is fine.

    9.2

  • Ralph
      United States of America
    September 7, 2014

    I love the fact that they let me check-in earlier and also gave us a complimentary Cava bottle for our anniversary. Thank you for that.

    Well the bed set were a little dusty and the ESPN channel wasn't working for some reason.

    9.2

  • Anonymous
      United States of America
    September 5, 2014

    Extremely comfortable stay. Pleasant staff.

    Need longer hours for room service.

    8.8

  • Ryan
      United States of America
    September 4, 2014

    Perfect location 50yds from Times Square, excellent interior decorating, GREAT showers, sharp friendly service and convenient parking!

    10

  • Arcangela
      Australia
    September 3, 2014

    Central location to see shows Safe to walk anytime to and from events. Staff were most helpful nothing was too much trouble. Room was spacious and comfortable and light.

    Common area of hotel was very dark. I prefer light I couldn't wait to get outside when I was not in my room as the decor is too dark.

    10

  • Tomasz
      Poland
    September 2, 2014

    Very nice room. Extremely nice and kind staff. They have water with lemon and coffe in hotel lobby.

    9.6

  • William
      United Kingdom
    September 2, 2014

    We liked the room as it was very comfortable and the Queen size bed was amazing. The staff were all very friendly but most of all the hotel was a 'safe haven' using the name of one of their cocktails from the hustle and bustle of New York. Would recommend this hotel.

    The roof top bar was very noisy.

    8.8

  • Roger
      Australia
    September 2, 2014

    Sanctuary is close to Times Square & the theatre district & easy walking distance to the High Line, Rockefeller Centre, Central Park, Empire State Bldg & much more. The staff, from Julio at the front door, Brandon & the staff at the front counter & our lovely chambermaid, were so friendly & helpful. Our room was small & quaint, but had everything we needed. Breakfast was delicious even though scrambled eggs was the only hot item. Cold herbal tea & coffee/tea were available in the foyer throughout the day (although the coffee & tea was removed at night while the rooftop bar was in action). We would definitely stay here again.

    8.8

  • Marina
      United States of America
    August 27, 2014

    Cleanliness of room

    9.6

  • Jackie
      United States of America
    August 26, 2014

    I loved the rooftop bar, the whole ambiance of the hotel was great! Chandeliers in the rooms are a great touch. The entire staff was friendly and super helpful

    I asked for a high floor so they put us on the 9th. Convenient to rooftop but the doors to rooftop, I think, was slamming open and shut all early morning

    10

  • Anonymous
      United Kingdom
    August 24, 2014

    Good location for being central. Very trendy hotel. Rooms small but usual for NY but a good idea to include shower in room to make it appear bigger. Very good shower and good lighting in the room. Good breakfast with a lot of choice and also that it is available for about 4 hours until 1030 which is excellent. Very helpful doormen and concierges. Good food upstairs in the restaurant so sorry we only had one meal there.

    The hotel was too dark but maybe this is us being 50! Also noticed a lot of places in NY are dark - are they trying to hide something!! We would have liked coffee facilities in room but maybe because they are small rooms, not possible? Access for hotel guests should always be available for the upstairs terrace but it isn't available because of corporate events.

    7.9

  • Alan
      United Kingdom
    August 21, 2014

    We liked the locality. Staff were very helpful. Beds very comfortable. The use of the gym at the Rockefeller centre was an added bonus for my husband.

    A little hectic when we arrived as a private party was taking place and certain areas were cordoned off to residents,very noisy in our room during this time. We tried to access the rooftop bar a couple of times over the 3 night stay,and on each occasion there was no where to sit ......the bar was very busy with non resident coming and going. We were dissapointed with the breakfast little choice for healthy eaters.

    7.9

  • Justin
      United States of America
    August 20, 2014

    Loved customer service

    10

  • Callum
      New Zealand
    August 20, 2014

    Staff Food Rooftop bar Restaurant

    Would have liked 24 room service Street noise on lower level floors

    8.8

  • Jenny
      United Kingdom
    August 19, 2014

    Great location for sightseeing, comfy bed and friendly helpful staff

    Our room needed a little TLC in places but was clean

    8.8

  • Christine
      United States of America
    August 14, 2014

    Perfect location for our trade show. The staff was amazing. Roof top was super cute and a great hang.

    Rooms are very small.

    8.3

  • Anonymous
      Australia
    August 13, 2014

    We Loved staying at the Sanctuary Hotel. After nine days it felt like home. The Concierge was friendly and very helpful as were the Doorman, the reception staff and the house keeping staff. The rooms were spotless and the beds extremely comfortable. The hotel is well situated, near Times Square, Broadway Shows, and Hells Kitchen Restaurants. The Hotels own Rooftop Bar and Restaurant was very Vibey and busy and a fun place to be. I would definitely recommend staying at the Sanctuary Hotel.

    Breakfast was included in our stay which was nice. There wasn't a huge choice, however. When asked the staff were very helpful and got us some more fruit.

    10

  • Sheryl
      United States of America
    August 12, 2014

    Loved the kind staff and location. Awesome rooftop bar.

    The Rooftop bar was only accepting reservations at lunch when we arrived. Should be priority that guests of the hotel get seats.

    9.2

  • Elena
      Italy
    August 11, 2014

    The aircondition was very noisy in our room....

    7.1

  • Ana
      Colombia
    August 4, 2014

    Staff were friendly and helpful. Location, rooftop bar.

    There is no real closet to hang up but a few things, no drawers. Very small room. Air conditioned did not work one night but it was fixed the next morning. Breakfast is very poor, scrambled eggs, oatmeal all cold, no choice of cheese/hams.

    7.1

  • Martin
      Croatia
    August 4, 2014

    This place feels like a sanctuary when you are in the busy city of New York. The staff is really excellent and friendly, the hotel is cosy and with a good roof terrace. It is perfectly place for a visit to all of New York, in the centre 1 minute walk from Times Square.

    10

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