The building itself is in need of major repair and the inside is in serious need of a renovation. It is very sad, because the hotel could be so much more. The Staff was friendly, but it seemed there was nobody in-charge, ensuring things were taken care of. This place is run by Delaware North, a company that runs many hotels and food service for national parks. If you have ever stayed in a national park property, you will know what I mean when I say the experience could be so much more.... food is always just ok, and the buildings might be beautiful and historic, but room furnishing, etc. are always suspect. Not sure what Delaware North does with the profits, they certainly don't re-invest into training staff in hotel management or upkeep of the properties.
The Hotel is in a beautiful State Park and it is an Historic Property. We stayed in January, so the snow was beautiful to look at and we had a great time using the show shoes provided by the hotel for a walk to the Springs.