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Serrano Hotel
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When would you like to stay at the Serrano Hotel?| Room type | Max | Rate |
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| Room Selected At Check-In Occupancy Two |
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Show prices |
| Queen Room |
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| Queen Deluxe Room |
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Show prices |
| King Deluxe Room |
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| Deluxe Double Room |
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General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Safety Deposit Box, Heating, Design Hotel, Luggage Storage, Gay Friendly, Ski Storage, Allergy-Free Room Available, All Public and Private spaces non-smoking, Airconditioning.
Activities
Sauna, Fitness Centre, Massage.
Services
Room Service, Meeting/Banquet Facilities, Business Centre, Laundry, Dry Cleaning, Breakfast in the Room, Shoe Shine, Car Rental, Tour Desk, Fax/Photocopying, Ticket Service, ATM/Cash Machine on site.
Internet
Wireless internet is available in the entire hotel and is free of charge.
Guest Parking
Private parking is possible on site and costs USD 39.95 per day.
Hotel Policies
Check-in
From 15:00 hours
Check-out
Until 12:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
Up to two children under 13 years stay free of charge when using existing bedding.
All further older children or adults stay free of charge when using existing bedding.
One child under 2 years stays free of charge in a baby cot.
Extra beds are not available.
Maximum capacity of babycots in a room is 1.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Pets
Pets are allowed on request. Charges may be applicable.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Discover
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Serrano Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
60
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Anonymous
Young couple
United States of America
November 10, 2009
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unique, eclectic, and comfortable |
10 |
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Marie
Mature couple
Glasgow,
United Kingdom
November 5, 2009
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We found all the staff very friendly and helpful. The rooms were very comfortable and the bed was excellent. Thought there should be free internet access in the business centre. |
8.5 |
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Elaine
With friends
Lee's Summit,
United States of America
October 30, 2009
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The restaurant in the hotel was convenient. The hotel staff was very helpful. Loved the happy hour with free wine. They did have a mistake on my bill, but took care of it promptly and courteously. |
8.5 |
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Michael
Mature couple
Remuera, Auckland,
New Zealand
October 29, 2009
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The hotel was charming, the decor elegant and refined and our room very spacious and beautifully appointed. The staff were superb - nothing was too much trouble when it came to offering help with transport, local attractions etc. The location was marvellous for getting around San Francisco - close to Union Square and all public transport including the quaint trams, but quiet. We enjoyed one of the wine tasting evenings and mixing with other guests in the lobby of the Hotel. We were impressed with the welcome for "doggie guests" - although ours was home in New Zealand! |
9 |
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Anonymous
Mature couple
United States of America
October 29, 2009
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the evening wine reception and morning coffee were great they charged a tourism tax that we thought was not applicable |
10 |
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Anonymous
Young couple
United States of America
October 27, 2009
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bed was very comfortable and location was good room was very small and we had absolutely no view |
8 |
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Sara
Young couple
Bella Vista,
United States of America
October 26, 2009
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This was a wonderful getaway for me and my husband. Very relaxing and romatic. The whole experience was terriffic. The staff also got us great dinner reservations. I would not stay anywhere else in Monterrey!! |
10 |
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Ruella
Solo traveller
Pueblo,
United States of America
October 23, 2009
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Individually controlled thermostat....Responsive staff....attractive surroundings....availability of shopping The exercise room was too hot...restaurant not continuously available.. |
9.5 |
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Dina
Solo traveller
Haifa,
Israel
October 20, 2009
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The room was small for a king size bed. Not enough place in the wardrobe. |
7 |
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Cheryl
Young couple
Costa Mesa,
United States of America
October 7, 2009
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Very friendly staff, loved the doormen, location, cleanliness of the room, nice linens and towels, aveda products, room is nicely renovated and doesn't feel old and musty. I thought the bed could be a little more comfortable. I thought the mattress was a little too hard. I understand that mattress comfort is hard to accommodate since every person is different. Thank you! |
9.5 |
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Sabrina
Solo traveller
Carlsbad,
United States of America
September 26, 2009
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The room was exactly as promised. Aveda products in the bathroom. Enjoyed the free wine bar at happy hour in the lobby - and the tarot card reading was fun. Very helpful staff. Within easy walking distance to a scary part of town. |
9.5 |
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Genevieve
Solo traveller
Quebec,
Canada
September 24, 2009
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Familiar atmosphere the dog part! I was awake 3 to 4 times at 4 in the morning with dog barking. I really did not appreciate that aspect of my stay at the Serrano Hotel. |
9 |
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Allan
Solo traveller
Tallinn,
Estonia
September 21, 2009
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Location No real soul |
6 |
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Anonymous
Young couple
United States of America
September 16, 2009
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The bed was one of the most comfortable ever. It was nice and quaint, and the architecture was classic. The room was a bit small for the price, and the website shows the lobby for its sister hotel, the Monaco, while giving the impression it is the Serrano. The Monaco has a larger lobby that is more luxurious and elaborate. |
7 |
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Jennifer
Young couple
Marina del Rey,
United States of America
September 16, 2009
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The puzzle theme, the great pillows and comfortable bed It was pricey, maybe too much so for the size of the room |
8.5 |
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Alessandra
Young couple
RHO (Milano),
Italy
August 31, 2009
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Room clean and very confortable, quite and with amenities to make your stay very enjoyable. The position is very close to Union Square but also very close to Tenderloin that is an area to be avoid at all. |
6.5 |
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Casey
Mature couple
Egmondville,
Canada
August 19, 2009
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The room was nicely laid out.Being a corner room, it was a nice having a window on two walls. The front desk was very considerate and helpful.The complimentary bath soap (bar) was the nicest I've ever had!The lobby is beautiful. The bathroom counter space around the sink was crazy small. |
8.5 |
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Anonymous
Mature couple
United States of America
August 18, 2009
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Close to attractions and cable car f line. Comfortable bed with refrig, nice tv and shower. Too close to Tenderloin and panhandlers. |
7.5 |
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Anonymous
Mature couple
United States of America
August 6, 2009
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Location, staff, value |
9.5 |
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Daniel
Solo traveller
Kiryat Tivon,
Israel
August 3, 2009
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Very close to Union Square, China Town, and other intersting sites at SFO. Good Vaue for the money. No coffee maker at the room, no coffee available but in the morning. |
6.5 |
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John
Mature couple
Round Rock,
United States of America
August 3, 2009
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The staff was exceptionally friendly and helpful. All had a smile and a friendly greeting without prompting or exception. |
10 |
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Cynthia
Mature couple
Daytona Beach,
United States of America
July 25, 2009
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We were quite surprised when we walked through the doors into the grand lobby, we arrived early but they had no problem with getting us a room after the long flight. The room was very nice and the bed and pillows were heaven! The staff was always very friendly and helpful in directions and suggestions for restaurants. This lovely hotel is located in Union Square near shopping and the trolley car on Powell St which made it very easy for shopping and getting to Fisherman's Wharf. They had a happy hour with wine tasting for the adults and Wii and other board games for the children. We enjoyed our stay very much and would definitely would return and recommend this hotel to others. |
10 |
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Anonymous
Family with young children
United States of America
July 20, 2009
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The staff was very friendly and always helpful. |
10 |
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Nancy
With friends
Rohnert Park,
United States of America
July 20, 2009
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Close to all things Union Square, San Francisco. Great coffee in morning and nice wine in evening. Bathrooms are very small and there was a vent over the entrance door that sounded like a water boiler - noisy - ear plugs did not help. |
5.5 |
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Karen
Solo traveller
Pittsburgh,
United States of America
July 20, 2009
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great hotel - especially the staff who bent over backwards to help me |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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