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Newest reviews for Serrano San Francisco

  • Ivana
      Australia
    August 28, 2014

    Service was great.

    This is a very old hotel that needs a face lift.

    5.8

  • Robin
      United States of America
    August 26, 2014

    Free Bicycles

    View of homeless on street

    7.5

  • Randy
      Canada
    August 26, 2014

    Location was excellent, walked to Nobb Hill, shopping, restaurants, trolley cars, double decker bus pickup. Restaurant was good and staff were friendly.

    7.9

  • Anonymous
      United States of America
    August 26, 2014

    You walk one way theres union square with all the shops, centrally located in the middle of fishermans warf and the golden gate park. A real San Fransisco experience.

    Homeless people if you walk the other way. An absolute ton!

    7.9

  • Gordon
      New Zealand
    August 25, 2014

    Location and courteous staff. Bed was very comfortable and the room was quiet.

    You should be able to make coffee or tea in your room. San Francisco while a lovely city was quite untidy and rather grubby. It has slipped over my last 5 or 6 visits.

    7.5

  • Marcos
      Brazil
    August 24, 2014

    Location: close to Union Square and Market St. You can go everywhere downtown on foot.

    7.5

  • Don
      United States of America
    August 24, 2014

    Upgraded to a suite. Suite was amazing!

    9.6

  • Aman
      United Kingdom
    August 20, 2014

    The staff at this hotel were very helpful with any question we posed to them, of which there were a lot. The hotel is also a short walk to union square and is ideal if you want to be in and around that area.

    The room didn't look quite as spacious as the picture made out and there was no main light in the room, although the bedside lights lit up the room well.

    8.3

  • Anonymous
      United Kingdom
    August 19, 2014

    Good location. Good bar downstairs.

    In my opinion not a 4star hotel. Pretty basic. Quite old, needs updating from room/bathroom interior. Carpet was worn and damp.

    5

  • Benjamin
      United States of America
    August 19, 2014

    Staff was helpful and friendly, rooms were comfortable.

    Rooms could use a coffee table or something to accmpany the single chair. the hotel could provide a complimentary bottle of water or two in teh room for tired and thirsty travelers who have just arrived to the hotel.

    8.8

  • Olivier
      United States of America
    August 17, 2014

    The smell if my room. This is an old hotel that needs to be entirely renovated

    4.2

  • Geoff
      United Kingdom
    August 16, 2014

    Very good Front Desk and Concierge service

    Lack of in Rommel facility to make a hot drink.

    7.9

  • Thomas
      United States of America
    August 15, 2014

    Restaurant workers were the best - treated everyone like family!

    9.6

  • Anonymous
      United States of America
    August 11, 2014

    Comfortable Beds, clean, good location

    Small

    7.5

  • Anonymous
      United States of America
    August 10, 2014

    It was a bit outdated.

    6.3

  • Mauricio
      Chile
    August 10, 2014

    The location. The lobby. The view from the upper room

    No breakfast

    8.3

  • Sarika
      India
    August 9, 2014

    Rooms are clean and neat staff is very friendly jasper bar is very good .. I don't remember his name but even after being late for morning coffee which they offer free .. Around 11.30 we were given free fresh coffee

    All was just perfect

    10

  • Anonymous
      United States of America
    August 8, 2014

    The staff

    The location was very unsafe The hotel was old and not comfortable The pictures online made the hotel seem luxurious, and grand. Nothing like they described on the website.

    2.9

  • Shanell
      United States of America
    August 7, 2014

    Comfy beds and pillows, hotel room was very clean, and everything was a walking distance such as shops and restaraunts.

    I think the only bad thing about my room was the view outside my window (a parking garage). But it didn't bother me

    9.6

  • Siraj
      Saudi Arabia
    August 7, 2014

    We reserved king room bedroom 2 weeks before we came and we received a conformation but when we arrived they give us a queen room for the first night and they said all the king room sold out. The room service close at 10 pm

    6.3

  • James
      United Kingdom
    July 29, 2014

    Good location very helpful staff we plan to stay again when we go back to San Francisco

    9.6

  • Jennifer
      United States of America
    July 28, 2014

    Good location and comfortable bed

    Rooms need some updated paint and carpet, our room was well worn in

    7.1

  • Lamont
      Germany
    July 27, 2014

    The location was perfect, centrally downtown. Nice area, well secured. Reccomended for everyone.

    10

  • Don
      Switzerland
    July 20, 2014

    Very positive employees Quiet Great coffee in the lobby

    Small bathroom Broken elevators No coffee in the rooms

    7.1

  • Greg
      United States of America
    July 19, 2014

    All around great hotel and the restaurant is top notch(Jasper's)

    10

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