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405 Taylor Street, Union Square, San Francisco, CA 94102, United States of America – Show map
|Room Selected At Check-In Occupancy Two|
|Deluxe King Room with City View|
|Deluxe Queen Room|
|Deluxe King Room|
|Deluxe Double Room with Two Double Beds||
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376 properties in San Francisco
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674 verified reviews
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Serrano San Francisco's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 52 per day.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 674 reviews
Value for money
Show reviews from:
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1799 reviews Good
This San Francisco hotel features an on-site restaurant and warmly decorated rooms with a 42-inch flat-screen TV and a CD player. The Golden Gate Bridge is just 6 miles away.
Score from 1265 reviews Very good
This central San Francisco hotel is just 1 mile from the popular sights of Union Square. It features an on-site restaurant and offers spacious rooms with a 32-inch flat-screen TV.
Score from 608 reviews Excellent
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 1958 reviews Good
this was a beautiful hotel, with exceptional staff. Rooms are small but well appointed and very comfortable
area of town is not the best. Safe but not a great area.
Comfortable bed. Room was nice and clean.
Bathtub was dirty, you could see the soap film on bottom of tub
Friendly & helpful staff. The location worked well for us.
Bathroom was cramped.
I spent one night at the Serrano and one night at the Marriott Marquis. Both rated 4 stars. Stayed in higher level corner rooms in each. The Serrano is a quaint old hotel with small rooms, even smaller baths, and pleasant staff you could get to know if you stayed long enough. It was clean except for some minor mold on the shower grout. The Marriott is a newer larger hotel bustling with convention attendees. The Marriott has much bigger rooms and more amenities. No question the Marriott is correctly rated at 4 stars. I think the Serrano is a 3 star hotel. Maybe 3 1/2 at best. Room service is about half the price at the Serrano with breakfast running about $13 a plate. Serrano charges a mandatory $20 hotel fee which the Marriott does not.
Other reviews were quite negative. The room was clean, convenient, not luxurious but more than adequate. Staff pleasant and helpful. Lots of hot water and good towels though bathroom was small.
The lighting was poor and there was nowhere good for reading.
Helpful staff. Nice rooms.
Cheaper to self park by over $20 next door. Right next to a no go area for tourist, get disorientated & you find yourself on a side you would rather not walk.
Beds are super comfy and even though the hotel was full we didn't hear anyone in the next rooms. Great stay.
Despite the hotel is in an old building, everything is clean and neat. The room is good size and the bed is comfortable. The location is great, just don't go South walking, too much hobos in the street (but all SF is full of them anyway). Walking distance from the Powell Station (you can get here from the airport) and from Union Square. Transport to Embarcadero from the Market Street, which is also close.
I found it quite expensive for a hotel like this, it's probably a San Francisco thing in this area. The service in the restaurant is slow, avoid if possible. Have breakfast in a small place half block down to the south, in Taylor; great food!
The food at Jasper's was great as expected!
Service at checkin was poor. Being told the additional $20/room fee was for wireless usage was disappointing. Just another way to nickel and dime your guests from selecting a different hotel. Rooms a looking tattered and tired. Noticible difference since leaving the Kimpton chain.
I had heard that the nights could be noisy at this hotel, but we didn't experience that. It was quiet and we slept well. The manager waived the cancellation charges for the couple we were going to travel with when one of them became ill before the trip. Much appreciated.
We could only use the hotel's bar/restaurant 2 of 4 days because it was being used for private functions. Made us feel not very welcome in our own hotel. The bathroom door was difficult to close and would swing open all the way.
Had a few misgivings about the location before getting there but once we arrived, we found it to be very good, hotel was very clean and had a lovely charm about it
Just the amount and total cost of the hidden charges, tourism tax etc. they should be calculated and included in the price at the start and website, it left a bit of a bitter taste in an otherwise great stay
We had a great corner room with a nice view. Bed was very comfortable and location was convenient to union square and train.
No breakfast Parking was VERY HIGH
Mini- refrigerator was REALLY loud and kept me awake!
great location and view. Beautiful lobby
hidden costs! A mandatory 20$ fee for wifi and business center -which we didn´t use! At a place like charging extra for wifi is like charging extra for electricity. Not fitting for a quality hotel.
The bed was comfortable and I slept good. The hotel was clean. The staff was nice and there was free coffee and tea with to go cups in the morning.
The pictures make the hotel appear larger than it is, the elevators fit like 4 people without luggage max. The room was pretty tiny, if I had a longer stay with larger luggage it would have been very crowded. The hotel is older and so it smells a bit stale. I could smell that there was smoking allowed years ago and I smelled maybe even a little mold.
Had to pay $20 for wifi even if you did not want wifi
Helpful staffs Good selection of brewed coffee and tea in lobby
Location - not really near Union square (15 minutes walk) Some dust on the blanket Wifi in room did not work Charged $20 per night more Definitely not value for money
Very comfortable. Clean!!! Second time I have stayed here. Even with changes with management it was great. I recommend this hotel to all that is visiting the area.
Internet could be a bit better. Was slow at times. But should not be based on that.
Beds were very comfortable
Room was located on the 14th floor
Everything was nice except the location. Yes it is near Union Square but very close to the homeless shelters.
Breakfast at the connecting restaurant was a bit expensive but very large portions.
Comfortable, clean, close to public transportation. Would stay there again.
Everything was good.
Convenient Charming look Staff Cozy room
Noisy- main street
The location, friendly staff and cleanliness of the place.
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