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405 Taylor Street, San Francisco, CA 94102, United States of America – Show map
|Deluxe Queen Room|
|Deluxe King Room|
|Deluxe Double Room with Two Double Beds||
|Executive Suite - Disability Access||
|Room Selected At Check-In Occupancy Two|
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383 properties in San Francisco
Including hotels, apartments, villas and more.
921 verified reviews
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Serrano San Francisco's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 52 per day.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 918 reviews
Value for money
Show reviews from:
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2167 reviews Very good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 2009 reviews Good
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 2143 reviews Good
Located a 2-minute walk from Union Square and a classic Cable Car stop, this San Francisco hotel is in the heart of downtown San Francisco's shops, galleries and restaurants.
Score from 751 reviews Very good
Excellent location close to Union Square, shops and restaurants. Friendliest check-in, don't remember her name, but she was really funny. No complains whatsoever.
The lobby looks amazing, staff is super friendly, the breakfast was delicious.
Very pleasant stay very centrally located if you want to see sights. Loved the room.
Traffic and parking as always in the city. Parking $40 q day which is about average for area if you want some security.
Location for me is ideal, staff is helpful and rooms are comfortable.
There was a computer glitch with my reservation which did not get to the front desk. I failed to bring a printout of my reservation so it took some time to get the problem solved. The reservation was with booking.com.
Provision for eating,shopping in neighbourhood. Walking distance to Main shopping area and to tramcar.
No provision for making hot drink in the room.
Location is perfect
Loved the upgrade to a suite.
Small showers. Very tight space.
Location & View
extra $20 charge didn't use anything
Clean room , nice bed and roomy.
We really liked, the hotel, the location, the staff, the room, etc.
We were never told of the $22 US extra daily fee. Not through booking.com, or the hotel. We found out on our bill. It is listing as Urban Fee. We asked and were told it was for the extras, i.e. spa, internet, etc. We never used any of the Urban access. a cost of over $100 US to us. We feel that should be stated at the booking time, at the front desk, etc. We probably would have stayed at another hotel. We flew there from Vegas due to the $50/night parking fee.
Just a minute walk to Union Square or main sites. Parking is next to the hotel and the Bell boy was very helpful. Nice restaurant/bar with the hotel. Wifi was free and fast!
There was a thong and condom in my closet... what happened!
Nice decor, comfortable room, friendly and helpful staff.
Restaurant. While the food is good, the decor is not -- and very noisy, even when not crowded. Location is good -- and not. On the fringe of a bad neighborhood, so be careful which way you go!
The location is perfect, the staff is super friendly, and it is a great price compared to some of the other places I've stayed.
Didn't neccesarily like the extra $22/night resort fee that they charge.. It's not a resort!!
The lobby was gorgeous and the rooms were very nice. It was great yhat there eas a restaurant/bar connected to the hotel, and the food there was delicious.
It was the only hotel in the area that didn't have a garage and the staff refused to validate parking. This area had a lot of homeless people and beggars- this doesn't bother me, but they would follow you on the way to and from the hotel and get aggressive.
I had a bad experience with the staff there!!! Not friendly and poor in dealing with customers.. Rooms are bad I had to change rooms and smells so bad.. And I will never ever come back..
The hotel imposed a compulsory wifi surcharge of $22 + taxes per day even we did not need to use it. Even the receptionist said it was unfair but there was nothing he could do. I feel booking.com should have highlighted it in bold as this hotel would have been more expensive than the other choices that I might have gone for instead. Also, I read somewhere in the reviews that the hotel had been refurbished recently. I actually felt the hotel should be due a refurbishment soon.
The free coffee service in the morning. That means a lot to me.
We liked the comfort, cleanliness, location and value for your money
Extremely helpful staff
good economically and location was great
We did not like the "hidden " hotel user fees - be up front on all fees
I liked the bar that was connected to the hotel, the vintage look of the desk area and the comfort of the room.
The hallways were a bit small, parking was extremelt overpriced compared to neighboring hotel parking.
Bed was too small for me. I'm 6'2 and it was difficult for me to share the bed with someone else.
The comfortable and very clean rooms
The guarantee fee you have to pay. Its an inconvience
Great value. Rooms were comfortable and clean. Nice location and walking distance to many places.
Proximity of the homeless people to hotel, however it seemed like they were scattered about everywhere around Union Square.
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