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405 Taylor Street, Union Square, San Francisco, CA 94102, United States of America – Show map
|Deluxe Queen Room|
|Deluxe King Room|
|Deluxe King Room with City View|
|Deluxe Double Room with Two Double Beds||
|Executive Suite - Disability Access||
|Room Selected At Check-In Occupancy Two|
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753 verified reviews
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Serrano San Francisco's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges are applicable.
Private parking is available on site (reservation is not needed) and costs USD 52 per day.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 753 reviews
Value for money
Show reviews from:
This downtown San Francisco hotel is a block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel provides massage services and a tour desk.
Score from 2022 reviews Very good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1876 reviews Good
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 2746 reviews Good
Located a 2-minute walk from Union Square and a classic Cable Car stop, this San Francisco hotel is in the heart of downtown San Francisco's shops, galleries and restaurants.
Score from 627 reviews Very good
fast elevators clean room new fixtures clean, new lobby sauna bathrobe! great location
limited coffee/tea service
The hotel is clean. Excellente location. Fair price for what you get, but you need to know I paid $508 for 3 nights. Good customer service.
I paid $508 for 3 nights. Fair for what you get, If I had had to pay more I would have considered this a expensive hotel. Toilet is so close to the wall it is practicly attached to it so a little bit uncomfortable.
The staff was wonderful, so pleasant. No noise problems. Room and amenities were amazing would definitely stay there again. Loved how considerate they all were.
The first room with the view of city, that I booked and paid for
I didn't like the fact that I booked the room with the city view with the sunken bathtub and the jets were broken so they move me to room with brick walls in frount of the windows so i could not see anything, and when we asked to speak to a manager we were told no. That he was off duty and that he put in the cimputer not to do anything for us . That absolutely made me upset . We will never stay there again and we will tell all our friends and family not to stay there either.
Great view, courteous and friendly staff. Got upgraded to a Deluxe king size bedroom but it was actually worse as the TV was way far away from the bed and hard to watch.
The room layout however, I would stay here again...provided I do not get the room next to the elevators and an upgrade.
Great location, great price!!
Locating this place was a breeze and getting good to and from the airport was manageable with rolling luggage. From here, it's easy to get to lands end or the wharf. The staff was fantastic, the doorman was so helpful as was the front desk! Much aloha from them!
Homelessness is definitely an issue throughout the city and with this centralized location, I saw first hand how severe it could be. The hotel itself does very well at making sure their guests are not uncomfortable with that.
This stay had made me question booking.com and their rating system. The hallways stunk and had trash strewn throughout. The bathroom had hair and pubic hair throughout it. Our glasses were dirty. Certain outlets didn't work in the room. The tv didn't work due to the outlet issue. We managed to get the tv to work after moving furniture around yet then the tv was frozen on the menu page. There was mold in the bathroom. The room had an awful stink to it, which led to my wife having a coughing fit. So we had to sleep with the windows open, but the street noise was so loud we didn't get any sleep.
How the hotel was marketed and sold to us by this website. We never would've stayed here if this site hadn't misrepresented the quality of this establishment.
The location is great, clean room and the staffs are extremely friendly. Also the food at the restaurant in the hotel is good.
There is a mandatory fee of 25 dollars per day while staying. They say it is for the facilities, wifi and morning coffee. I prefer if they just included it to the hotel price. Maybe they just want to create a low price illusion.
Many hidden charges added to the base fair which was originally $550 for four nights, but with taxes and $20 per day compulsory charge for Internet and coffee went up to $720
Every thing was nice. Location and hotel style was perfect.
Hotel has not brekfast. Lobby was cold and phone in rooms are not new and damaged.
Ornate lobby with old world feel.
Small bathroom and room size.
The Executive suite has a wonderful jetted tub large enough for two. Nice room layout, made for a fun stay.
Location, hot coffee, a very comfortable bed, convenient parking.
There was nothing I didn't like.
restaurant to expensive for the quality of food nTHey do not advise you of there way of calculating the room rate who variate everyday depend on the occupancy of hotel. for those reason iwill not recommand that hotel n will never go back.
San Francisco has so many extra fees and taxes that what looks like a good deal still ends up being pricey.
25 USD mandatory Resortfee - make it optional (WIFI, newspaper) or raise your roomprice by 25 USD - that would be fair.
The location is probably what you're looking for.
This is one of the "once good, but now falling behind" types of hotels. First of all, they are really expensive (adding all kind of extra charges in the end) and they don't really put that much effort in making sure their guests are having a good time. Checkin was quite slow - checkout as well. Using the computer in the business lounge? That costs extra. Breakfast? No, but they serve coffee in the morning. It was clean and all, but you can probably do better.
The location was perfect and the attached restaurant was a hit. The value was good and view of the city (11th floor) was exactly what we were looking for. I knew the hotel was a little older with character. The private bath with tall shower was a huge hit with my husband. Will definitely stay at he Serrano again.
The first night another guest walked into our room with a key. Thankfully my husband and I were still dressed. The staff was good at recovering and giving credit towards our room and resetting/replacing the keys immediately.
Staff was great, self parking could not have been easier as there is a garage right next door.
too noisy lousy parking situation
Hotel was clean, staff was friendly, bed was comfy, location was good. Also, the hotel is on the older side, but still very clean and had thick walls.
The "urban fee" is bogus. It looks like an upgrade (includes wifi password, papers in the lobby, and coffee in the lobby) but really you can't get out of paying it. Just add 22$ a night to your final cost.
Great hotel, near lift but we were told this at reception and offered a lower room.
Near a soup kitchen if you turned the wrong way out of the hotel.
I liked the location of the hotel, it's at the heart of the city close to restaurants and entertainment. The staff was excellent. I had forgotten my travel bag in the hotel room, after trying to locate it,The housekeeping coordinator, I believe her name was Dalila, was so kind and understanding and was able to ship my travel bag to me. Thank you for your efficient service.
I didn't like the fact that the hotel didn't have a parking garage like most hotels do. and it costs and arm and a leg to park your car in a parking garage. Also the drinks and packs of peanuts and snacks in the room...do they have to be so darn expensive????
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