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Most recent booking for this hotel was today at 06:43

Score from 390 reviews Very good 8.3/10

Newest reviews for Hotel Shangri-La

  • Anonymous
      United Kingdom
    10 August 2014

    Majority of the staff were excellent Excellent location Hotel driver chokri is excellent

    A fake shangri la hotel. Dirty, old, tiny rooms, tiny pool, terrible design bathroom that leaked every time you take a shower. No tea or coffee facilities in the room. Towels are old and yellowish grey. The 2 bedroom suite furnitures has marks all over them. A motel standard with a 5 star price.

    5

  • Anonymous
      Australia
    3 August 2014

    Location was good being in front of the ocean. Restaurant served pretty good food.

    So so service. Staff were helpful when assistance was sought but no service with a smile here otherwise. Pictures on website look better than what it's really like in person. Older building needs a spiff up.

    6.7

  • Karl
      Australia
    4 July 2014

    Great views from the 700 room. And the pool area was excellent.

    The cost of the rooms were far more expensive and the value for money could not be seen, compared to other hotels we stayed in the past 7 weeks.

    7.9

  • Dr
      Australia
    30 June 2014

    Fabulous ...right out of old style Hollywood...but modern refit...location exceptional ...better than the area where the Louws is...more restaurants and close to 3rd Promenade only two streets back for all the shopping etc... Great restaurants along Pacific ...and directly opposite the beach which is across a walk way...we hired bikes there and fabulous brekkie places...Would recommend to anyone...cheers

    Nothing...

    8.8

  • Waleed
      Saudi Arabia
    29 June 2014

    Location

    Size of the room was very small

    8.3

  • Julia
      Australia
    29 June 2014

    Great location and very attentive staff

    Would have been nice to have shampoos filled each day and a bathrobe

    7.5

  • Anonymous
      Qatar
    21 June 2014

    Location

    So old.

    5

  • Anonymous
      New Zealand
    13 June 2014

    The pool complex

    The facilities in the room and its size

    7.5

  • Paula
      Canada
    8 June 2014

    We got a free upgrade to a suite which was nice. Without an upgrade it would have been a small room for the price.

    The view of the ocean is great, but it would be nicer if there was a balcony. The only parking available was valet, which was expensive. They should have a self-park area.

    7.9

  • Steeven
      Canada
    7 June 2014

    service, near the beache and bar,restaurants. we like our kitchen, its a must.

    maybe expensive a little bit. the restaurant at the hotel, dont have complete menu, it were for help only.... its my opinion.

    9.6

  • Anonymous
      Australia
    4 June 2014

    Location Up grade to a suite Friendly staff and helpful

    Lights from walk way bright at night because curtains not block out type in the bathroom and kitchen

    8.3

  • La-ongtham
      Thailand
    4 June 2014

    Should have toothbrush & toothpaste though.

    7.5

  • Kaj
      Sweden
    1 June 2014

    A rather smallish room but with a great bathroom and a comfy bed.

    9.6

  • Charles
      Indonesia
    1 June 2014

    location and the room is spacious as we pay for suite room.

    1. Hotel has no lobby to unload luggage from car, so we must park our car at vallet area which we meed to pay US$ 34! The officers push us to give our car keys which we rejected as we only want to unload, very unpleasant start. 2. We need to wait for 15 minutes on the vallet area which is across the santa monica beach, and it was very cold and i was with my 4 years old daugther. 3. The room was not as per the picture presented at booking.com. I have two separated chair instead of sofa. 4. The Fridge in the room was smell so bad, so we are not able to use it. 5. The reception officer was cold and not so friendly. 6. When we check out they give us 10% disc voucers (maybe to compensate of unpleasant experience), things that we will never use as we have no plan to go back to that hotel again.

    5

  • Philip
      United Kingdom
    30 May 2014

    Location. Staff. Wifi

    Shower that flooded. Problems with bath. Chipped woodwork. Could do with a revamp. Not us luxury as should be for the price.

    9.2

  • Nicolas
      France
    26 May 2014

    Pool, roof top bar

    Unfriendlyness of one of the waiters + long wait at breakfast.

    7.5

  • Mark
      United Kingdom
    26 May 2014

    Lovely room, great Ocean Ave location near 3rd St, good pool area. fast WiFi everywhere and free in room. Helpful staff. Great transport links to LA tourist attractions and airport

    Now shower facilities when late check out rooms are un available.

    9.2

  • Pamela
      United Kingdom
    22 May 2014

    The location The staff

    8.3

  • Rudy
      Belgium
    21 May 2014

    Very good location, close to the beach and 3rd street. Very friendly staff.

    I would not consider this a 4 star hotel. The room was fairly small, all lights are controlled by just one switch, which means that you cannot put on just a reading light while in bed. No (plastic) glasses in the bathroom. Not enough deckchairs at the swimming pool. No breakfast buffet, everything has to be ordered separately (at expensive prices)

    6.7

  • Joe
      United Kingdom
    19 May 2014

    Amazing room. Insane bath. Brilliant view.

    10

  • Ida
      Indonesia
    14 May 2014

    The location was very good

    9.2

  • Gloria
      U.S.A.
    13 May 2014

    The view

    The people yelling on ocean street until 1-2am

    9.6

  • John
      Australia
    10 May 2014

    comfortable bed; great location

    whole bathroom and toilet area surrounded by windows-toilet door very stiff to close

    6.7

  • Bernardino
      South Korea
    8 May 2014

    Was upgraded for free to an ocean view room, really appreciated it Staff is very kind and cooperative, they looked after my car while I was checking in

    I didn't like the fact that this hotel claims to be a Shangri-la, but actually it is not part of the Shangri-la chain. That was the only reason why I was willing to spend so much money for a room. When I asked about the golden circle membership the stuff told me that actually the hotel doesn't belong to shangri-la chain. Beware!

    6.3

  • Regina
      U.S.A.
    5 May 2014

    I felt welcome from the time I entered the door. The decor gave the illusion of the 1920 and 30's. I loved it. The staff was so helpful. I was on a second honeymoon to the Catalina Islands and my husband wanted to finish our trip in Santa monica at your hotel. I was so cozy and romantic. We danced at your suite 700. Thanks and I look forward to our return.

    Nothing. Keep up the excellent work.

    10

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