Hotel Shangri-La    

great room, great staff

Fantastic location on the seafront - adjacent to hundreds of shops and restaurants. Helpful and friendly staff. Smart Art Deco-design rooms. Cleanliness and attention to detail. Perfect for a birthday treat or romantic break.

We liked the location

The rooms are very small and the when we booked through you it said a king bed or a queen bed. In our opinion it will always be a queen bed. I had to ask to switch rooms which they graciously did. Also, only way to get ice is through room service and there is no way to get bottled water or soft drinks except through room service.

The ambience of this hotel is amazing. It is a beuatiful Art deco hotel. The staff make you feel very welcome and are very helpful. We had an ocean view room with views to Santa Monica pier. It is close to the promenade and great shopping.

Nothing at all

Staff were amazing. They went above and beyond to ensure our happiness.

Didn't see the sun during our stay at all.

Location on the beach, and the view from the rooftop bar. The Art Deco styling made it a stand-out relative to the normal "could be anywhere" chain hotel.

My stay was fine (apart from a glitch with the bill on check-out, which was quickly resolved), but i would make a couple of general observations: Standard room would be cramped for a couple (ok for a solo traveller). Having the shower inside a high-sided bathtub would also be difficult / dangerous for older travellers.

Location was very good. Rooms very good, loved the bath tub

Paying extra for parking

Great room/suite, view. Clancy at the pool was very hospitable.

Wifi spotty at best in room.

location, spacious rooms

loud partys

Some of the staff were great but most seemed uninterested.

upgraded to a suite upon arrival, was amazing. staff was very help full car service from airport was great used the driver for a few days totally worth it. gym is awesome as well.

i have nothing negative to say about my stay here

sleek design, beautiful people in and out, amazing ambiance, really good food, relaxing atmosphere, great installations(pool and rooftop bar).

dim lighting inside the rooms, needed a bit more lighting couldn't see well.

Great room, great staff, awesome lounge, best views, excellent price, and suberb location!! Stay here!

Absolutely nothing, it was amazing!!

Staff customer service was excellent. (Above and Beyond) Staff acted on our request to change room without hesitation.

Poor (Dim) room lighting. Initially allocated a wheel chair access room with no view.

close to 3rd st promenade, santa monica beach

pricey low on in-room amenities (slippers, tea / coffee)

The staff was super friendly and accommodating. Checking in and out was a breeze and I was wonderfully surprised to find out that my room had been upgraded to a suite for free.

No free coffee in the room for the morning like most hotels only a coffee maker. No guest services book in the room informing of what services I could find and use inside the hotel.

From the time we arrived the staff were very friendly and helpful. The facilities are very clean and well maintained. Had a great time!!

design was superb tho I doubt the decorator ever stayed in our terrace suite -- when the sun comes up, the light shines thru glass wall and mirrors onto bed! Pool areas also beautiful but unstaffed in January.

wifi access slow and need different code for each floor. Same mirrored wall in bedroom shows thru to bedroom when anyone is in there doing anything!

The professionalism and friendliness of the staff. The spaciousness of our two bedroom suite. Room service. The decor.

The towels (would have liked bath sheets and better quality) No coffee or tea in the suite - only a pot.

Location Comfortable Beds Great Fittings in rooms Quiet Rooms

Great location for restaurant & shopping and kind staff. Best view you can have in Santa Monica!

none

Loved the feel of the hotel and its location, our room faced the ocean it was beautiful !

The roof top bar, it was cold, not your fault, and it just seemed like it was part of someones room, was uncomfortable with the feel of it

Great views

Not the best value for money, but guess you're paying for location/view.

Great design and feel Good facilities including gym and pool area Really helpful staff

Nothing comes to mind

The decor of the room was really cool and chic.