Sheraton Gateway Los Angeles    

Food, bar, nice room.

We loved everything about the hotel especially the view of the airport from our 15th floor room.It was very convenient for a short stay as we had and we were able to have a look at manhatton beach. on the bus, a great end to our 5 week holiday.

nothing

Restaurants in hotel were very good.

No fan in bathroom and very little hot water. No fridge in unit and very limited storage.

Comfortable Bed and everything clean and working well. The room was big with everything you need/expect.

There is no short term parking available. Just to check in and bring the luggage upstairs. We parked at the valet parking to do it but they complained later that they should have had at least the key. That's I understand but on the other hand side 15 min short parking spot would be great to have.

The staff

The pool entrance is thru the bar

Very friendly staff, nice, clean, modern facility! Had a great stay there!

We like the proximity to the Airport and reliable shuttle service

Bars and restaurants overpriced

We had an overnight stay at the Sheraton Gateway May'13 prior to our flight at LAX which was scheduled for early morning. We found the staff to be professional and of high standard. Great facilities provided and a Starbucks on the ground floor is handy for a morning wake up. An airport shuttle bus is available every 15min.

Nice and close to airport provided a free shuttle to airport

Maybe the noise, but we were tired so didn't hear too many planes, but you know that already

Excellent and courteous service

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Comfortable bed and free wifi and cable TV on club floor. Shuttle bus service regular and easy to find/use. Concierge and bell boys were very pleasant and helpful. Room service menu not extensive but very tasty.

Club floor is not worth the extra money, club room is not up to international hotel standards. Bathrooms were quite old and are in need of an update. Breakfast should be hot in club room, not just continental. Reception is always busy and slow.

After being told we could not have a room until 4:00 pm the day before at the Days Inn in Vancouver we went up to the front desk at about noon at the Gateway and were pleasantly surprised to find our rooms were ready - which after travelling a long distance is a real bonus!! Excellent place to stay. Staff are very helpful. Loved the restaurants. Close to the airport. Great shuttle service. Loved the rooms and the view from the rooms seeing the planes landing: spectacular!

There is nothing about the hotel that we did not like.

Location and price

Valet was $30 and didn't realize it until the bill

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everything

Very courteous staff Excellent room decor + cosy comfy king size bed Allowed early check-in Very close to Airport with frequent free shuttle service

A very high charge for Valet parking at $30 + 10% tax

Staff are very friendly and helpful, hotel is pet friendly, housekeeping is very courteous, they have hotel shuttle from airport and ez parking

No ref in the room, no safe box in the room, clogged and slippery bath tub

Its proximity to Airport

Close to Airport

No Safe Box in the room No Mini Bar in the room This hotel reminds me with the 60s & 70s motels in US

comfort of room, convenience to airport

food in hotel expensive

service,room.dining,extended time on last day,friendly staff.

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The hotel was overbooked. Our Room was not available so we had to take what was offered to us or wait even longer. We had travelled from Toronto, Canada, so it was 3 A.M. to us and not 12 midnight. Staff were embarrassed, and hid out in the back room as rooms were not available quickly enough for guests arriving and waiting in line.The staff should have been able to face the guests waiting to check in inline and not walk away like they did leaving guests waiting even longer in line and becoming angrier. Pillows on the bed were terrible!

Loft bar very quiet, almost private....excellent place to meet up with family. Restaurant great Eggs Benedict. Very comfy beds & pillows.

Nothing

The customer service at front check in desk was so unsatisfactory. The environment was not so welcoming.

I liked that the staff at valet were superior in service, along with the front desk and concierge. The mattress, pillows and sheets were so wonderful, I had an undisturbed, full night of sleep. Staff were so helpful responding to questions and accommodating my needs and concerns. Really great, but...

The restaurant was a great disappointment. I discovered a metal clip in my pasta. I brought the unfinished entree back to the manager who responded appropriately but I was truly left feeling concerned about the chef-in-charge. They gave me a complimentary replacement of my choice. It was prosciutto, fig and cheese and it was very flavorless and bland. For the prices they are charging, there should be more attention to the dishes. Considering they are trying to build a reputation for this restaurant, above and beyond the hotel, they need a new chef. The chef should have come out to speak with me. The chef should have had a response about why/how something like that could have happened. These things happen and when they do, the chief in charge of the restaurant should be first in line to respond to kitchen failures - not your floor manager (who did a very good job to allay my concerns) but could not. The message I got from the kitchen was, "I'm too busy to bother." If too busy, it isn't with making flavorful dishes at a price that commands such. Thank you for giving me the opportunity to share my experience and opinion.

Not getting a copy of my bill when checking out