Shelborne Beach Resort - South Beach  

Hotel building is nice and stylish, oceanview is perfect, location really good, rooms are good but not too luxury.

The breakfast at restaurant was not good, and one morning i waited for a single fruit plate for 40 minutes and after that waiting i was told that they ran out of pastries included in the continental breakfast. Service on that should be much better. No restaurant should run out of anything while serving customers their allready paid items. The bagel that i got for free did not actually do its job. In the end I would not recommend the hotel to other travellers.

The location and the lobby were all that we're impressive.

The other guests at the hotel were sketchy, obnoxious, and drunk. We got no sleep!

Location

Never totally cleaned room or left fresh towels.charged the wrong credit card.not competent with hospitality practices

We had a great stay at The Shelbourne, loved the entrance, designer foyer, shop & sushi bar. Happy hour was fab and the location is perfect for Lincoln Ave, for shopping, bars & restaurants.

The lifts were a bit temperamental, not good if you're on 14 floor. The 25dollar fee per night was a rip off. Breakfast should have at least included toast, cereal and fresh fruit buffet. As weather wasn't great we didn't use the pool so the charge for towels & loungers was wasted.

Bellmen were very nice.

I chose the Shelborne for the location, and was willing to overlook the obvious construction. However, the room was beyond undesirable, the shower nozzle came off ini my hand when I showered, and I ended up getting bed bugs before departure. Upon telling the front desk and offering the insight I had from previous experiences, I was given a mere 30% discount which was basically my valet and resort fee. The staff seemed relatively unconcerned about this impending problem, and I would warn anyone visiting Shelborne in the future, as I'm confident they did nothing to address the bed bug situation.

Estuvimos solo una noche llegamos a las 4 de la tarde como indicaba el checkn in no habia toallas en la piscina llevamos la de la habitacion como nos indicaron. Luego de la cena nos dijeron que iban a reponernos las toalllas y no lo hicieron salvo cuando fuimos a protestar a las 23 hs. Al otro dia nos dimos cuenta que todos los desagotes del baño estaban tapados por cabello que hay que ver desde cuando estaban. Tardaron 1 hora para servirnos el desayuno. Al irnos a las 12 del mediodia nos quejamos al conserge y logramos un descuento en la tarifa pero realmente no vale por lo que dan.

Die Zimmer entsprchen keinem 3Sterne Hotel. Der Pool war nicht zu benutzen, da grosse Sprinbreak Party. Die Zimmer und das Bad war katastophal.Toilette verstopft, die Fäkalien standen bis an den Rand. Schimmel im Bad. Sauberkeit liess zu wünschen übrig. Die Eingangshalle mit Rezeption war ansprechend, aber das war auch schon alles. Die Aufzuge waren schmutzig. Keine Lärmschutzfenster, mann hatte das Gefühl man liegt mit dem Bett auf dem Gehweg, es war unmöglich bei diesem Lärm Ruhe zu finden. Wir haben nacht um 01.00Uhr das Zimmer gewechselt, in den 15 Stock, aber der Geräuschpegel war nicht besser, und das zum Strand hinaus. Sorry, aber dieses Hotel ist für diesen Preiss nicht weiterzuempfehlen. mfg W.mutschler

Super Poolbereich, Super Strandbereich, Zimmer mit kleiner Küchenausstattung.

Renovierungsarbeiten in zahlreichen Zimmern, - die Arbeiter fahren mit stark verschmutzten Geräten und Bauschuttbehältern in den Fahrstühlen. Dabei werden auf Belange der Gäste oft keine Rücksichten genommen.

Nada, llegamos con plan depiscinaplaya y nos mandan a esa piscina horrible del continental, terrible tambien cobrar por internet tragos y desyunos 25 dolares mejor incluyalos en ela tarifa y yapero no llega uno y la sorpresa de pagar mas, no tomamos no hubo internet la señal no tenia y si cobraron los 25 dolares fatal

Quarto com vista para o mar foi a única coisa boa. O hotel estava numa grande reforma com elevadores sendo usados pelos operários e material de construção.A E principal fechada por dessa reforma. Foi cobrada uma mandatory fee de 23 dollars, obrigando tomar café da manha no hotel. A piscina em reforma com hospede obrigado a usar a piscina do hotel ao lado também em mau estado.Enfim, não recomendamos!

O quarto estava sujo, banheiro pessimo e qd fiz a reserva nao avisaram q teria q pagar obrigatoriamente uma taxa extra de usd25 para cafe da manha

Solucionaron en cuanto llegue, mi pedido de modificar la reserva hecha con anterioridad ya que debia partir antes. Pague de acuerdo a las noches que me hospede mas un late check out, todo de acuerdo a lo arreglado con la recepcionista del hotel. Muy buena la atencion tanto en en el front desk, como los chicos de la recepción, valet parking y mozos de la piscina. Seguramente volveria a hospedarme.

Quizas cuando este totalmente reciclado se destaque mas el desayuno, el cual momentaneamente se sirve en la piscina y con gusto a poco . Creo que a los huespedes no deberian cobrarle el servicio de sillas y sombrilla en la playa. De cualquier manera, totalmente recomendable.