Affinia Shelburne

Space in the 2 Bedroom suite and the fact that it had a balcony which was amazing in ny

For some reason, they provide you with a lovely little kitchenettebut no kettle, cups tea or coffee and in a 3.5 star hotel, this just seems unacceptable. When we asked for kettle and cups we got them but no spoons etc - I think that really lets the hotel down - apart from that, we were very impressed

location only

no coffee maker at room, few room with 2 beds, elevators to small.This is not a 5 star hotel. To expensive for what it is.

The staff werre very helpful. My room was a very comfortable size.The restuarant served a great breakfast.

could focus a bit more on cleanliness

The staff was friendly and helpfull,and the location wasexcellent.The restaurant Rare is very cosy with great food.We loved the personalized pillow selecting opportunity.

A short walk to Grand Central Station to start each day - an extremely convenient location from which to explore New York for the first time. A handy laundry a few doors down.

Too much emphasis on looking trendy and not enough on friendly customer service - we were hardly spoken to during our 7 days. Bar could often be very noisy.

Large room...large bathroom. WONDERFUL.

The one bedroom suite was large by NYC standards, although the bathroom was typically small. Stylish furnishings, but somewhat sparse Great for 3-4 family members..but had only one chair in the suite..plus sofa bed...we did have to use the desk chair for seating.

Booked a 2 bath suite several months earlier but when arrived I was cheerfully told by the desk that I've been 'down-graded' to a one bath.. but they would reduce my price...bad news as I based my reservation on having 2 baths to accommodate our family. I also booked a standard 2 bed room for my daughter, son in law and grandson...and they put them in a Queen room with 1 bed...I booked a double double for my brother and his 20 year old daughter and they gave them a Queen bed only also...at least after much time them did give them each a single room instead of making them sleep together. Obviously making a specific reservation doesn't seem to matter at this hotel. I also felt that no one cared...no staff member spoke to us after checkin.

The room and the hotel itself were very nice and the location was great, Rooms have had a major makeover so that although the building is old the rooms are very modern and well designed.

We had significant problems with getting the room configuration we had requested when we booked. We had asked for a studio with 2 beds, but when we arrived they told us they did not have this type of room available even though I had called 2 days before and was assured we would get 2 beds in the room. After some haggling they did agree to give us 2 separate rooms at the original price. However the second night my travel partner lost his room and had to bunk in with me on a roll-away the hotel provided. (They did give us a significant discount that night after we complained.) Finally on the last 2 days we got the type of room we had requested and it was very satisfactory. Staff tried to be helpful but they were clearly jumbling rooms.

Location

the sleeping sofa was very uncomfortable for two adults.

The comfort and space in the rooms. The friendly and helpful staff.

comfortable bed and good service

the hotel is nice.we had deluxe room with kitchen but we did not have coffey machine and the mini bar was very ecspensive.