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Most recent booking for this hotel was yesterday at 11:22

Score from 232 reviews Good 7.3/10

Newest reviews for Sheraton Needham Hotel

  • Anonymous
      United States of America
    September 1, 2014

    parking not easily accessable

    8.8

  • Virinder
      Luxembourg
    August 31, 2014

    Club lounge

    The air conditioner was very noisy getting switch on and off periodically causing disturbance during night

    9.2

  • Jackie
      United States of America
    August 26, 2014

    Not enough staff on duty long waits

    7.1

  • Majed
      Saudi Arabia
    August 22, 2014

    clean and nice for family free parking and wifi

    the area is quite but may be hearing shwer or bathroom from other rooms.

    6.7

  • Anonymous
      United States of America
    August 19, 2014

    Rooms were spacious Hallways were quiet even though hotel had 2 weddings and was at capacity

    Room wasn't ready, had to wait an hour and a half after it was supposed to be ready

    7.1

  • Erik
      United States of America
    August 18, 2014

    The Starbucks crew were great. The good from both there and room service were excellent.

    The fact that my key failed to work on both my check in and check out out day (prior to actual check out).

    9.2

  • Kimberly
      United States of America
    August 5, 2014

    Called for room service at 10:15 pm said it would be 30 min. 45 min later I called said it was on its way. An hour later I called it's still on its way. One hour and 15 min later I called front desk to ask for a manager to discuss the room service issue, Geoffry answered the phone. He was not only rude but hung up on me! When I called back asking if he hung up on me he said he was trying to connect to room service at the same time. When I asked for his name he refused to give it to me until the 4th time I asked. When I asked for his last name he said, "It's just Geoffry that's all you need to know." I said I would discuss this with the day manager. I then called room service and cancelled my order which was 2 hours late! I checked out the next day without talking to a manager because I was in a time crunch.

    4.6

  • Xiao
      United States of America
    July 23, 2014

    nothing

    the staff in front desk. and charged for parking.

    3.8

  • Anonymous
      United States of America
    July 11, 2014

    Convenience to highways and local businesses.

    Having to pay for parking. Finding empty beer bottles in the trash.

    7.5

  • Courtney
      United States of America
    July 8, 2014

    Hotel was two exits from a T station and extremely convenient.

    Cost of hotel parking...but it's only a fraction of parking in Boston

    10

  • Anonymous
      United States of America
    July 6, 2014

    no free parking

    8.8

  • Michael
      Spain
    June 19, 2014

    For us the location was excellent as we wanted to be near Newton. Easy access to the I 95. It may not be the best for Downtown Boston tourism. Rooms are very spacious with all facilities except fridge.

    9.2

  • Peter
      United States of America
    June 17, 2014

    We'd reserved a king but got a double, with no mention of the change at check in. The bed was really bad -- it seemed like all the springs in the mattress had given out.

    5.8

  • Joseph
      United States of America
    June 17, 2014

    Required parking fee should be incorporated in the rate.

    7.5

  • Robert
      United States of America
    June 8, 2014

    The pool was nice. The location was good. The room was clean. The staff was polite.

    No hot water in the morning. We had to call for towels as there were two in the room for a party of five. We had to call for linens for the second bed. There really wasn't enough sleeping space for five people, even though we had to pay extra for the Mini Suite. They actually charge their guests to park which blew my mind! Their were two televisions in the "suite" but only one remote. The restaurant is borderline robbery as we had 2 burgers, one quesadilla, one grilled cheese, and an order of fish and chips, plus sodas and it cost over $100 dollars. I could see the cost if the restaurant or the food were fancy in any way, but it wasn't.

    5.8

  • Anonymous
      United States of America
    May 11, 2014

    New and clean. Great value

    $12 a day for parking

    10

  • Anonymous
      Guatemala
    May 1, 2014

    Excellent location. Very pleased with the accessibility to computers and the parking facility. Will definitely recommend and stay there again!

    9.2

  • Anonymous
      Canada
    April 25, 2014

    Front reception did not have my reservation. Causing confusion. Fortunately I had a printed copy of the reservation. Manager became involved. I was quoted 2 different prices. Offered $239- $279 and then my credit card was charged $300+. Not sure I would ever stay at this hotel again.

    6.3

  • Anonymous
      United States of America
    April 24, 2014

    Efficient, friendly staff

    8.3

  • Virginia
      United States of America
    April 16, 2014

    Friendly, helpful staff,

    Maid service did not get to our room until late afternoon when we were back to rest and clean up for dinner. She gave us clean towels but was not able to clean up the room as her shift was over.

    9.2

  • Noel
      United States of America
    November 20, 2013

    Room cleanliness, bed linens very comfortable, excellen handicap parking

    We hate starbucks coffee so we had to go out to get a decent cup of coffee. Result- you lost all meal revenue.

    9.2

  • Beth
      United States of America
    September 24, 2013

    Clean, quite, excellent location to the "T" to get in and out of the City of Boston!

    other than being locked out of the pool-having to go to the front desk to get a pool key, AND having both room keys locking us out of our room...and AGAIN having to go to the front desk to be escorted to our room (because our ID was locked inside our room)-our stay was great! Just an inconvenience to have to go to the front desk in our bathing suits...

    10

  • Anonymous
     
    September 23, 2013

    Most of the staff was very friendly, some were a little to "all rules." The shuttle service was actually quite nice and unexpected. I also really liked the open concept for the bar/restaurant - it was very welcoming.

    The rate seemed a bit high for being so far outside Boston w/o direct access to a subway/train. My keys kept demagnatizing, so I had to have keys remade a few times.

    8.8

  • Shari
      United States of America
    September 10, 2013

    We were upgraded and received complimentary breakfast. The staff was very professional and friendly

    10

  • Anonymous
      United States of America
    August 17, 2013

    Clean

    No free parking

    9.2

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