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100 Cabot Street, Needham, MA07494, United States of America – Show map
|Club Double Room|
|King Room - Disability Access|
|Superior Double Room|
|Junior King Suites|
|Traditional King Non Smoking|
|Traditional Double Non Smoking|
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2 properties in Needham
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56 verified reviews
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Sheraton Needham Hotel's staff speaks: Spanish, English
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Food & Drink
WiFi is available in public areas and is free of charge.
Wired internet is available in the hotel rooms and costs USD 9.95 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 12 per day.
Newspapers, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 18 years stay free of charge when using existing beds.
One older child or adult is charged USD 10 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A security deposit of USD 50 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 56 reviews
Value for money
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The room and king bed
I booked a king bed and when I got there they were booked out don't need to overbook
The simplicity and efficiency
Small desk staff. And not welcoming
It was close to my destination.
The room was located under the gym so at 6am all we herd we're tread mills and dumb bells shaking our room. Told desk they said oh well.
It was affordable and had a nice lobby where you could get food or drinks at the Starbucks and bar. One of the young employees in the engineering dept took my call for linens, as housekeeping was closed. He ran me up linens ASAP! Wish I could remember his name. A great person!
The front desk tried to offer me another room instead of the one I booked and was not too friendly about it. The room I had booked was not supplied with linens and I had to call Housekeeping, but they were closed for the night! Someone from engineering finally came to the rescue! Parking fees are always a bummer.
Very comfortable room. Bed, bath and TV.
Corporate park setting not conducive to an after dinner walk to a cafe or any night life other than what you see in the lobby. Lobby is nice with TVs and PCs. Need to drive to get anywhere.
no coffee in main lobby for people who must leave very early
Can hear people in next roon at night. No Refrigerator. Same Room cost more than what another family member paid.
Everything was great
Had to pay extra for parking
Staff were very friendly and outgoing, they made the place. I was impressed by them.
The hot tub was nice and hot, but it needs some updating. The water return/filter entry section needs a serious cleanup.. from water level you look directly into it and it makes you wonder if you really want to be in there. The second negative was they had had a water leak in the 4th floor hallway, the repair man broke out the ceiling tile and left the ceiling open with ladder and a mess on the floor for over 24 hours. After that period the ceiling tile was replaced and the ladder removed, but the mess on the floor was left. I suppose maybe he thought house keeping would take care of it for him. Then because there was no clean up the broken up ceiling tile bits were tracked all over the floor. Someone should invest in a tarp. it would have at the very least caught the mess so that clean up of the entire floor area all the way to elevators would not have occurred. don't know if this was a outside contractor or in house maintenance.. But wasn't impressed by it.
Messed up my reservation and I had to move from one room to another
parking not easily accessable
The air conditioner was very noisy getting switch on and off periodically causing disturbance during night
Not enough staff on duty long waits
clean and nice for family free parking and wifi
the area is quite but may be hearing shwer or bathroom from other rooms.
Rooms were spacious Hallways were quiet even though hotel had 2 weddings and was at capacity
Room wasn't ready, had to wait an hour and a half after it was supposed to be ready
The Starbucks crew were great. The good from both there and room service were excellent.
The fact that my key failed to work on both my check in and check out out day (prior to actual check out).
Called for room service at 10:15 pm said it would be 30 min. 45 min later I called said it was on its way. An hour later I called it's still on its way. One hour and 15 min later I called front desk to ask for a manager to discuss the room service issue, Geoffry answered the phone. He was not only rude but hung up on me! When I called back asking if he hung up on me he said he was trying to connect to room service at the same time. When I asked for his name he refused to give it to me until the 4th time I asked. When I asked for his last name he said, "It's just Geoffry that's all you need to know." I said I would discuss this with the day manager. I then called room service and cancelled my order which was 2 hours late! I checked out the next day without talking to a manager because I was in a time crunch.
the staff in front desk. and charged for parking.
Convenience to highways and local businesses.
Having to pay for parking. Finding empty beer bottles in the trash.
Hotel was two exits from a T station and extremely convenient.
Cost of hotel parking...but it's only a fraction of parking in Boston
no free parking
For us the location was excellent as we wanted to be near Newton. Easy access to the I 95. It may not be the best for Downtown Boston tourism. Rooms are very spacious with all facilities except fridge.
We'd reserved a king but got a double, with no mention of the change at check in. The bed was really bad -- it seemed like all the springs in the mattress had given out.
Required parking fee should be incorporated in the rate.
The pool was nice. The location was good. The room was clean. The staff was polite.
No hot water in the morning. We had to call for towels as there were two in the room for a party of five. We had to call for linens for the second bed. There really wasn't enough sleeping space for five people, even though we had to pay extra for the Mini Suite. They actually charge their guests to park which blew my mind! Their were two televisions in the "suite" but only one remote. The restaurant is borderline robbery as we had 2 burgers, one quesadilla, one grilled cheese, and an order of fish and chips, plus sodas and it cost over $100 dollars. I could see the cost if the restaurant or the food were fancy in any way, but it wasn't.