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Most recent booking for this hotel was yesterday at 18:36

Score from 67 reviews Very good 8.4/10

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Best Western Baltimore West

hotel This hotel is in Windsor Mill and is 12 miles from the Baltimore Inner Harbor and the Thurgood Marshall Airport. The hotel offers free Wi-Fi and an on-site restaurant.

Most recent booking for this hotel was yesterday at 17:24

Score from 140 reviews Review score 6.9/10

Newest reviews for Sheraton BWI

  • William
      United States of America
    August 22, 2014

    We were there for a family reunion and everything was just great. Comfort at the hotel as well as the closeness of activities. The staff bent over backwards just to accommodate us and we are so grateful.

    Super cold hallways. Coming out of your room was like going into a freezer. This is not a complaint, it's just an observation.

    10

  • Victorino
      United States of America
    August 12, 2014

    dirty coffee maker(previous coffee pack was not emptied), dirty glasses. front desk was rude when asking check out time and buffet times.

    7.1

  • Patty
      United States of America
    August 2, 2014

    the friendliness of the staff

    it was so loud in the hotel

    7.1

  • Anonymous
      United States of America
    July 29, 2014

    Room furniture, especially big work desk.

    A little difficulty with communication for van pickup from airport.

    8.3

  • Anonymous
      United States of America
    July 20, 2014

    The staff was really nice and it was located in a great area.

    9.6

  • James
      United States of America
    July 15, 2014

    Clean; good loation.

    Pool was under repair

    7.9

  • Amy
      United States of America
    July 5, 2014

    Nice, comfortable room and friendly staff. I had a late flight out and I was allowed a late checkout

    I was not a fan of the restaurant.

    9.6

  • Anonymous
      Israel
    June 29, 2014

    Good location close to the BWI airport. 24H shuttle which also takes you to the AMTRAK station if required.

    Would expect free wi-fi in such a hotel - This is already a standard in much simpler hotels.

    7.9

  • Liron
      Israel
    June 21, 2014

    Parking free of charge. 15 minuets from down town/inner harbor. Good restaurant

    Pool very small.

    7.5

  • Burnette
      United States of America
    June 20, 2014

    I particularly liked the customer service provided by Natarsha, waitress in the restaurant. Very pleasant and accommodating without being overbearing.

    There was nothing I found acceptable.

    9.6

  • Don
      United States of America
    June 15, 2014

    Close proximity to airport and conference location.

    Staff was not accommodating; gave me the feeling we had to contend for any request. Shuttle was over 45 minutes late in picking us up. No compensation of any sort offered for inconveniences. No refrigerator in room; no dinner options in hotel; breakfast is over priced.

    6.3

  • Erica
      Australia
    June 9, 2014

    We liked the park and fly option, we were able to leave our car overnite whilst we flew to Detroit. The free airport shuttle was great

    10

  • Anonymous
      United States of America
    May 27, 2014

    The property was centrally located near BWI airport. Staff was helpful. Property was clean and well maintained.

    I missed not having a dresser in the room.

    9.6

  • Megan
      United States of America
    May 27, 2014

    The room was beautiful and the bed was very comfortable. The location was close enough to downtown Baltimore that we were able to take a cab to the baseball game.

    10

  • Donna
      United States of America
    May 25, 2014

    I loved my stay at the Sheraton; it is booking.com I had a problem with. The clerk couldn't find my reservation at first because the online person put my initial (R) as my last name. My name is Donna R. Copeland.

    10

  • Anonymous
      United States of America
    May 23, 2014

    Staff at counter was friendly. Shuttle driver went extra mile to give us travel brochure of Washington, D.C., our next destination.

    9.2

  • Geralyn
      United States of America
    May 22, 2014

    My daughter and I arrived late and left very early the next day. We did not get a chance to enjoy but I will definitely stay there again in the future. It is a beautiful hotel and the room was very comfortable. I liked that I could safely park my car there and get a shuttle to BWI Airport.

    I only found it difficult to locate while driving there, but otherwise everything else was perfect.

    9.2

  • Douglas
      United States of America
    May 22, 2014

    Great hotel room and friendly customer service

    Pool was too shallow and having a life guard just feet away made it a bit uncomfortable as well as clearly unnecessary

    9.5

  • Andre
      United States of America
    May 1, 2014

    everything was fine

    the pool wasnt open til late on the weekdays

    8.8

  • Patricia
      United States of America
    May 1, 2014

    Friendly, helpful front desk. Crisp, clean sheets.

    Broken bulb and loose lamp fixture. Sink drained very poorly.

    6.3

  • Renee
      United States of America
    April 15, 2014

    The location and accommodations were great for the value. The staff was very nice and responsive to requests.

    10

  • Lori
      United States of America
    April 15, 2014

    We were upgraded to Club Level which gave us the option of drinks and fruit and granola bars at our leisure. Nice breakfast offered as well. We asked for a later check-out time and they were able to give us more time to check out. Staff very friendly and helpful.

    10

  • Krysten
      United States of America
    April 1, 2014

    If you pay with cash, u would have to pay an extra $200

    9.2

  • Frances
      United States of America
    March 29, 2014

    Staff

    Hard to find.

    9.6

  • Robert
      United States of America
    March 28, 2014

    The restaurant was excellent. The Sunday morning desk lady was absolutely wonderful. She filled in a lot of details that we didn't get at check in the day before.

    No guide in the room to let you know what TV channels were available. Did we miss it?

    9.2

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