Sheraton Chicago Hotel & Towers  

Awesome location!

Great location and facility. Spacious and clean room. Excellent service. Bed is very comfortable. Restaurants are nice.

The bar is only open till 11pm and the choices of food and snack are not many. Parking is too expensive. Internet is not free.

Being right downtown and the georgeous view of the river and city. The rooms were very nice but the windows needed to be cleaned. Enjoyed the renovated room.

My aunt retired back to our room early and the key did not work. Unfortunalely the staff would not let her into the room or give her another key as the reservation was in my name. I had her I.D. on my person and all they had to do was open the room to let her show her I.D. The reservation was for three guests. She had to wait in the lobby for over an hour for my return.

We do not stay in higher-scale hotels (Holiday Inn Express is about our family's level), so I deeply appreciated your staff's patience and amusement with my unfamiliarity with upscale services. When our children were little, immediately following 9/11, we stayed at your Sheraton and had a great experience. Although my husband elected to stay with you while impressing his clients via a business trip, I was pleased to have the opportunity to come back a decade later and stay again. I would not choose to stay in another hotel, money permitting, anywhere else in Chicago. It's a great city; you run a fine hotel. Hopefully we'll be able to afford to come back in another 10 years.

We felt that in 2012 that there was no free wifi in the room was disappointing (but we carry a verizon remote access device, so that was ok).

Everything was great unitl we needed to check out- the front desk staff was great, but bell stand and luggage storage left something to be desired.

Location

Stayed one night, paid $39 to park at the hotel I was staying at. Never heard of such a thing. Thank god I didn't stay longer

The location is the only good thing about this hotel.

Too pricy for the poor quality room No parking included like most other hotels downtown. No Internet included like most hotels downtown Dirty bathroom Outdated rooms

I didn't like anything.

The room was dirty. Problems with shower. Iron didn't work. Poor floor despite request for adjoining room. Won't stay again.

This was the second time we have stayed at the Towers. The location is very convenient, the hotel is well maintained and the staff are very helpful. The hotel was beautifully decorated for the Christmas season! All in all an enjoyable stay!!!!!

Great Location. Clean comfortable room. Friendly service. TV was not working properly when we arrived and maintenance came right away to replace the TV. Excellent service.

Lost our reservation then found it after we waited at the desk for 45 minutes. Offered no concession or apology. Expected luxury, got ordinary. No newspaper, no mints, no fridge etc... Concierge was not helpful, very curt. Store was closed every time I checked. Wireless only free in lobby, otherwise $13 per day. Self park cost $37 per night. Wouldn't stay there again. Booked a King/double room, but they didn't have one, got 2 doubles, no difference in price.

The bed is comfortable ,and the enviroment is good .thanks !

The breakfast is not so good . The choice is very limited for breakfast.