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301 East North Water Street, Streeterville, Chicago, IL 60611, United States of America – Show map
Excellent location – rated 9/10! (score from 525 reviews)
Rated by guests after their stay at Sheraton Chicago Hotel & Towers.
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525 verified reviews
They speak your language!
Sheraton Chicago Hotel & Towers's staff speaks: Polish, French, Spanish, English, German
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Terrace, Sun Deck
Golf Course (within 2 miles), Sauna, Fitness Center, Massage, Indoor Pool (all year)
Food & Drink
Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 58 per day.
Room Service, Packed Lunches, Vending Machine (drinks), Vending Machine (snacks), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Polish, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
One older child or adult is charged USD 30 per person per night when using existing beds.
Up to two older children or adults are charged USD 30 per person per night for extra beds.
The maximum number of total guests in a room is 4.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 525 reviews
Value for money
Show reviews from:
Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.
Score from 1229 reviews Very good
In an ideal location directly connected to the McCormick Place convention center, this hotel has contemporary accommodations and first-class amenities and services, and is a short drive from downtown...
Score from 856 reviews Very good
In Chicago’s River North district, this boutique hotel is within a 5-minute walk of shopping and dining on the famous Magnificent Mile.
Score from 697 reviews Wonderful
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 1686 reviews Excellent
The rooms were pretty much like any hotel room is anywhere in the world BUT the beds were the most comfortable I have ever slept in. The pillows were perfect, the room was quiet with a beautiful view.
There was nothing not to like.
the comfort, the location, the view,
the concierge was not very motivated; staek restaurant closed for lunch!
Clean, beautiful, great location on the river....loved the café for breakfast! Definitely will return.
I liked everything!
Actual hotel is nice but staff is horrible with customer service. Found other peoples clothes in bed sheets between mattress which means sheets were not changed. Found this after I slept in the sheets. Disgusting. They would not refund my stay.
Employees don't really answer questions. They repeat themselves over and over and talk in circles when dealing with customers. I feel like I wasn't taken seriously because I was a young traveler with friends. So unprofessional.
The concierge desk staff were great. Everything that was recommend turned out to be excellent choices.
I love the lobby
That you charge for the wifi and the price for the room
View of the river (especially at night) Michael (the first person to greet you with such a great welcome getting out of the taxi!), comfortable beds and quality sheets
Toileteries a bit cheap and not always replaced daily
Overall room was clean but had slight odor of cigarette smoke
Found a dirty cocktail on the window sill behind the curtain while I was using the computer. Bathroom floor had spilled coffee stains when I checked in and stains on the inside of the bathroom door near the bottom(yuck).
Excellent staff. Good location
about 10 minutes walk from a gourmet takeout supermarket across the river, "Mario's" and 10 minutes from Jazz Records. Eqi-distance from the Contemporary Arts Museum and the Chicago Arts Institute
Staff was friendly and helpful.Explained billing and some services available.Waived Wi-Fi fee which was big plus.
Housekeeping was nowhere to be found.Left room early and came back late.Room was just as we left it and had to reuse towels.
The hotel throughout was very clean which is very important for us. Also very comfortable and an excellent location.
We thought charging $18.95 per day for wifi in the rooms was very mean considering the cost of staying at the Sheraton. We travelled by car through five states during our vacation and stayed in five other hotels. We found staff in all other hotels more friendly and wifi was free in all of them.
easy walking to Mag Mile and Navy Pier.
Didn't expect to have to pay for drinks on the Club level.
Everything was within walking distance. Great view of the river and city.
Having to wait for our room. They gave us a temporary room but still had to wait for our room.
The bed was the most comfortable mattress we have ever slept on!! We had the pleasant surprise of being upgraded to a suite with a river and lake side, what a treat! The staff were all very pleasant. Had a bit if a mix up getting keys to work but with a bit if patience it got sorted out. Thoroughly enjoyed our stay :)
As soon as we walked in, it was like walking into a castle! It was so beautiful, I picked the hotel for my boyfriend and I to stay and he was so impressed, that for the next 2 weekends he was trying to impress me even more! We were so glad it was within walking distance of Navy Pier, that's the first time I seen navy pier at night, it was so romantic, on the sea dog cruise at night, the woman speaking on the sea dog was commenting on the Sheraton, she asked if any of us were staying there tonight and I raised my hand, she said, I knew you were a classy woman! My boyfriend and I just laughed!
Nothing! Everything was perfect! I wanted a romantic weekend, and that's what I got!
The bed, and especially the pillows, were extremely comfortable. The view was beautiful.
I was not able to turn my thermostat below 72°so at some points was a little warm. Also, the coffee packs seem to be too large of a volume for the coffeemajer yielding in very strong coffee, with very little creamer to compensate.
The staff was super friendly! The rooms were awesome and beautiful.
The room above us was loud and unruly at 3am, but that is not the hotels fault! It was also quite confusing there was not a lot of signage as to where particular places were located.
They didn't give me the bill (or any another payment document) confirming that I payed for the room there. It was pure and direct refusal. All I heard was "get it from booking.com where you had booked it". Now I have issues with finance report on my business trip. Weird!
had room overlooking the Chicago River.
Great location particularly if you are visiting Navy Pier. Clean comfortable room with great view of the lake.
The wait to check in or check out. Be prepared to spend $300/day for room and parking fee.
It is not possible to contact hotel staff and they are not accessible in the morning and afternoon.Buffet breakfast was included in our package through booking.com but the offered breakfast was not a breakfast but only few snacks which was named as breakfast.
I DID LIKE THE STAFF AND THE COMFORT OF THE BED.
I DIDN'T LIKE THAT I HAVE TO PAY FOR EITHER THE PARKING AND WIFI !!
Location is good close to many things to see and do
For the price rooms should be a lot nicer
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