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301 East North Water Street, Streeterville, Chicago, IL 60611 – Show map
Excellent location – rated 9/10! (score from 501 reviews)
Rated by guests after their stay at Sheraton Chicago Hotel & Towers.
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501 verified reviews
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Sheraton Chicago Hotel & Towers's staff speaks: Polish, French, Spanish, English, German
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Terrace, Sun Deck
Golf Course (within 2 miles), Sauna, Fitness Center, Massage, Indoor Pool (all year)
Food & Drink
Bar, Restaurant With Dining Menu, Snack Bar
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 58 per day.
Room Service, Packed Lunches, Vending Machine (drinks), Vending Machine (snacks), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Polish, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 17 years stays free of charge when using existing beds.
One older child or adult is charged USD 30 per person per night when using existing beds.
Up to two older children or adults are charged USD 30 per person per night for extra beds.
The maximum number of total guests in a room is 4.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 501 reviews
Value for money
Show reviews from:
This luxurious downtown Chicago hotel is a 1-minute walk from Monroe-Red Subway Station. It features a 12-treatment room spa, fitness center and spacious accommodations with an iPod docking station.
Score from 1030 reviews Very good
Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.
Score from 1145 reviews Excellent
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 1381 reviews Excellent
This downtown Chicago hotel is next to Millennium Park and 2 blocks from The Art Institute of Chicago. It offers stunning city views, on-site dining and elegant rooms with free Wi-Fi access.
Score from 2456 reviews Good
The bed was the most comfortable mattress we have ever slept on!! We had the pleasant surprise of being upgraded to a suite with a river and lake side, what a treat! The staff were all very pleasant. Had a bit if a mix up getting keys to work but with a bit if patience it got sorted out. Thoroughly enjoyed our stay :)
As soon as we walked in, it was like walking into a castle! It was so beautiful, I picked the hotel for my boyfriend and I to stay and he was so impressed, that for the next 2 weekends he was trying to impress me even more! We were so glad it was within walking distance of Navy Pier, that's the first time I seen navy pier at night, it was so romantic, on the sea dog cruise at night, the woman speaking on the sea dog was commenting on the Sheraton, she asked if any of us were staying there tonight and I raised my hand, she said, I knew you were a classy woman! My boyfriend and I just laughed!
Nothing! Everything was perfect! I wanted a romantic weekend, and that's what I got!
The bed, and especially the pillows, were extremely comfortable. The view was beautiful.
I was not able to turn my thermostat below 72°so at some points was a little warm. Also, the coffee packs seem to be too large of a volume for the coffeemajer yielding in very strong coffee, with very little creamer to compensate.
The staff was super friendly! The rooms were awesome and beautiful.
The room above us was loud and unruly at 3am, but that is not the hotels fault! It was also quite confusing there was not a lot of signage as to where particular places were located.
had room overlooking the Chicago River.
I DID LIKE THE STAFF AND THE COMFORT OF THE BED.
I DIDN'T LIKE THAT I HAVE TO PAY FOR EITHER THE PARKING AND WIFI !!
Location is good close to many things to see and do
For the price rooms should be a lot nicer
Perfect location. Very clean, good service, helpful staff.
No wifi in the room and poor wifi connection in the lobby
Location and only location
Staff unfriendly always busy. you can hardly the smile in their faces They never answer when ever you call the councerge, requesting the guests to come down for any query.
Starbucks coffee in room. Curteous maids.
No cafeteria or place for breakfast other than room service.
The room was kept clean. Excellent job of housekeeping. The beds were comfortable and a nice shower.
They would not give us a discount for being at the Arlington horse races which other hotels will.
No hot tub
Liked the view on the river.
As this reservation was for my parents and one was having b'day I requeste an amenity. They had a do not disturb, however it was not followed-up next day and I had to call..
We have stayed here before. Chose again because Booking had a great rate. We had a great view and the location made the attractions we visited very accessible. The room was clean and very comfortable.
We had one front desk person that was pleasant. Three other front desk people acted as if we were putting them out by checking in and out and asking questions. There was no one else in line, they were not busy. Did not make us feel welcome after flying in from California. We do like the hotel, but staff could use some customer service refresher training.
Parking too expensive
Location is ideal.
Parking is too expensive. Self park next door. Wifi in the room extra, are u guys serious. Every hotel had this option included and were almost half the price.
Registration lady was very rude. She never made eye contact and seemed bothered by us.
The location was ideal for our weekend plans: walking distance to Mag Mile, Navy Pier, etc. Love the bed; slept like a baby!
I was a little disappointed in the view from our room. I had requested a lake view and we saw a sliver of the lake from our room. To be fair, we were told at check-in that it was a partial view.
I paid for my breakfast that was already included to my booking Reception didn't know that there was a shuttle bus to the airport
Location was very good only parking was expensive 48 $
No free wifi (except in Lobby, which was SLOW) and the parking was expensive.
It was near Millenium and Grant Park, the botanical and The Chicago Art Institute - all popular places. If you are going for shopping it's close the the shops at Northbridge, but not Water Tower Place.
Too far of a walk to do shopping near Water Tower area and/or State St. shopping or restaurants. Also took a cab to Navy Pier.
Excellent location, central and elegant. Beautiful view from the room, big rooms and easy to park
Wireless is not free for guests
Location and price
Room was dirty, hotel needed some upgrades, lack of late night room service... For the money this place is not the bargain it's made out to be, it is slightly cheaper than many of the nicer hotels, but quality and service was not as high as it should of been for what you pay. It was not a dump, but for the price I guess I expected a bit more.. My bathroom was dirty when I checked in, when showering the tub filled up with water (would not drain fast).. There were some other small things that did not ruin my trip by any means, but would have been nice if they were different
They let us change our room location when our air conditioning was less than we desired.
air conditioning was just OK
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