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711 South Hope Street, Downtown Los Angeles, Los Angeles, CA 90017 – Show map
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127 verified reviews
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Sheraton Los Angeles Downtown's staff speak: Spanish, English
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Golf Course (within 2 miles), Fitness Center
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
WiFi is available in all areas and costs USD 13 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 37 per day.
Room Service, Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 18 years stay free of charge when using existing beds.
One older child or adult is charged USD 25 per night in an extra bed.
Free! One child under 4 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Sheraton Los Angeles Downtown accepts these cards and reserves the right to pre-authorize your card prior to arrival.
The property will be undergoing renovations from Thurs, Jun 12, 2014 until Tues, Jun 30, 2015. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 127 reviews
Value for money
Show reviews from:
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Poor amenties in the room- like for example the bathroom did not have shower cap or sanitary bag.
location is good.staff is excellent
no free wifi and no fridge in the room
room size and bed comfort,also bathroom was good and comfortable
no fridge in room,no wifi free in room
Did not honor my request for 2 queen beds, which the main reason I booked the hotel. Receptionist clerk was rude when my requests were denied. Out of stock of roll out beds. Out of stock of extra pillows and towels. Did not grant a late check out.
Bad staff! AC very bad!
Just the loaction that its just next to Metro.
The wifi was not working I stayed for 5 Nights without wifi and even there A/C not up to the mark never ever going to stay with this hotel very bad experience. So the pictures they have shown on the web thats not the hotel real Pictures it will be After renovation as still there construction is goin on to much sound of construction work.
We had to pay for parking.
It is clean. It is deserved to have a brand name.
It costed about $40 to park a car.
no slipper no toothbrush dangerous staff are mean everything is bad
The staff was friendly and very helpful. The valet service was perfect.
The room looked like it hadn't been updated for a while. The bathroom was not that nice. The TV didn't work. The bathroom didn't seem like it was cleaned very thoroughly.
The Sheraton Club membership well worth the Great Continental breakfast and afternoon Appies. The Onsite Car service was Really Great price value and very courteous. Attached to a Growing Mini mall with a Macy's with Great value/deals shopping.
Rooms were just basic and poor TV connection. Why do Hotels cheap out on Co-ax connections with big screens. Also, Clean your Venting. Intake vents FULL of dust and Lint. Looked BAD.
THAT IT WAS DOWNTOWN LOUNGE DOWN STAIRS .
THE ROOMS NEED ALOT OF UP GRADES I TRAVEL ALOT BUT FOR THE AMOUNT OF MONEY I SPENT I WOULD NOT PAY THAT MUCH FOR THAT ROOM AGAIN BATHROOM NEEDS WORK I THINK MY BATHROOM AT MY SHOP IS 10 TIMES BETTER THEN THAT !! JUST SAYING !!
Next to the Staples center.
poor wifi connection process..unable to use it in the room
the location was excelent and the staff very much kind!
the paperwall of the toilet were in bad shape
the stuffs are very nice
Room is too small
The Macy's is just beside the hotel, very convenient to buy something. Room is quite big, and clean.
Staff were friendly and helpful. The downstairs pub and lounge were nice as was the cafe\shop.
The breakfast cafe was pretty ordinary. Lots of beggars on the streets made it uncomfortable walking in the area
Wifi not complimentary
The door, desk, housekeeping, engineering and lounge staff were incredibly friendly. Polite and efficient. The beds and bedding were comfortable.
The rooms are dated. No refrigerator. Cheap, thin, undersized towels. The first room we checked into had soaking wet (newly shampooed?) floors. The second room we were moved to had an inoperable television (after a few attempts was rectified by the building maitence rep). Food was over priced. Mediocre food for quality meal prices. We had no customer service follow up to our room issues. I feel that we paid for quality we did not received. Did not meet our usual Sheraton brand expectations.
Very good hotel, you have to ask for a fridge for the room, or else it won't be there.
Had a little problem with check-in as they couldn't find my reservation, however it was not a problem - they gave a room when I gave them the confirmation from booking.com
Расположение - центр Даунтауна,буквально в соседних зданиях выходы метро, другой транспорт. Множество кафе, ресторанов вокруг и внутри отеля, с этажа ресепшен можно сразу попасть на фудкорт Мasy's. Вход в отель есть непосредственно из прекрасного холла этого магазина. Номер просторный, большой коридор, шикарные кровати с безукоризненным бельем, окно во всю стену - фотографиям на сайте вполне соответствует. Прекрасный вид из окна 15 этажа - хоть наши окна выходили на соседний небоскреб, но все равно был хороший обзор слева. В номере было тихо, можно было спокойно заснуть. Кофеварка хоть и примитивная, но была. Каждый день приносили кофе (и даже без кофеина был), чай, воду.
В нашем номере не было мини-бара, хотя он заявлен в описании номера. Душ без шланга. В отелях такого уровня рассчитываешь на более добный. Высота умывальника была такая, что хотелось подставить стул.
Location is good, shops and restarants are close.
Room are outdated, look very old, don't have a rank for towers in bathroom, so the towers are folded and placed beside basin. Should have refirbished/renovated long time ago.
Hotel is very nice
Parking staff didn't explain where to park and how to get to and from private parking. I messed up once and bell boy got mad. If they explain things it will be alot better. Cause I seen I wasnt the only one.
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