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Score from 286 reviews Very good 8.1/10

Newest reviews for Sheraton Pentagon City

  • Kathy
      United States of America
    August 24, 2014

    It's minutes from DC and from my nephew who lives in the area which was a good thing. The young ladies that checked us in and out were very kind and helpful.

    It's not centrally located to restaurants and mall. Too much construction and confusion. The parking spaces in the garage are too tight. Those columns make it a tight squeeze to park. Didn't like the parking in the garage at all.

    6.3

  • Pauline
      United Kingdom
    August 24, 2014

    Beds Decor Swimming pool View of the Pentagon Shuttle to airport and subway

    Subway was a bit of a distance away but the shuttle made up for this.

    9.6

  • Benoit
      France
    August 22, 2014

    Cleanliness and staff were excellent

    No free WIFI and bed not very comfortable

    7.5

  • James
      United States of America
    August 19, 2014

    Every time we go to the Wash DC area, we have stayed here. All the staff is so nice and professional. Always going the extra mile to make our stay fantastic. Will continue to book here at the Sheraton Pentagon City.

    10

  • Cammy
      United States of America
    August 19, 2014

    The dinner reservations. Staff was friendly.

    No breakfast included, had to pay for wifi. Every hotel I have stated in, it's included. Shuttles always late, not on time. Seemed to be chaotic, maybe not enough staff.

    5.8

  • Rachael
      Canada
    August 13, 2014

    Room

    Staff and service

    7.1

  • Mohammed
      Saudi Arabia
    August 10, 2014

    From the time i chekin till check out the ataff was helpful and the hotel was good especially the location. Ranjit in front desk was professional in his work.

    Nothing to say

    8.8

  • Elisabeth
      Australia
    August 2, 2014

    The location and view from our room was tremendous, and the young woman who checked us in at Registration was genuinely warm and nice. Fantastic start.

    We so liked Washington we decided to extend our stay from 4 nights to 6 nights. I went to Registration to see if this was possible. The man on the desk seemed totally uninterested. He said it wasn't possible but he'd speak with Reservations. I explained we were traveling from overseas and didn't have a cell phone so cold a note please be left for us as we were going out sightseeing. He said "yes". When we returned there was no note so I rang Reservations. It was possible to stay with two room changes. We decided against this because we'd effectively have to pack, check out, wait 4 hours and check in again each day. After checking out I discovered I left an electrical currency converter (which I need for medical equipment at night) in the room. We rang and someone from housekeeping very kindly went to check and rang back with a message it was located and waiting for me in an envelope at the front desk. We drove back to the hotel to be greeted by the same man we'd seen about extending our stay. He was courteous in an aloof way and informed us that there was no envelope. His cold politeness informed us that was all he would do was look under the counter and check "out back". It wasn't there so basically bad luck to us. And finally, the staff in the Potomac Restaurant have that similar courtesy in an aloof and disinterested way. Really, really surprised a couple of staff could be so lovely (check-in and house-keeping) and other experiences so disappointing.

    7.5

  • Anonymous
      United States of America
    August 1, 2014

    Excellent staff, clean, great pool and exercise area, good food.

    There was not a refrigerator in the room.

    10

  • Jessica
      United States of America
    July 30, 2014

    Direct shuttle every 30 minutes to the nearest subway station make up for the less than perfect location. Nice hotel; not in the best neighborhood. Transportation to metro station made it feel safer.

    Not in a desire able neighborhood.

    6.3

  • Zoe
      China
    July 30, 2014

    friendly and helpful front desk; reasonable distance from metro with good shuttle service; bike stations outside hotel and next to metro provide a good alternative to see Arlington and Pentagon memorial

    housekeeping staff not detailed enough a small refrigerator in room would have been lovely

    6.7

  • Eric
      United States of America
    July 30, 2014

    treated very good, specially by counter person,looks hotel aparience very nice

    restaurant prices to high

    9.6

  • Anonymous
      United States of America
    July 22, 2014

    Was able to check in early, able to leave bags in storage for no fee while visiting DC on last day of trip, shuttle available to get to airport and Metro.

    10

  • Ahu
      Turkey
    July 21, 2014

    expensive breakfast

    7.5

  • Ebbah
      United States of America
    July 21, 2014

    Got different room from what I reserved and did not get a rate adjustment.

    2.9

  • Lupita
      United States of America
    July 20, 2014

    The staff at the hotel was extremely helpful and friendly. They were also very child friendly. The location was great and shuttle service was punctual and easy ride to the metro. Thank you for making our trip memorable and fun.

    10

  • Michael
      United States of America
    July 20, 2014

    The location. Breakfast buffet was ok

    I had a 3pm check in with special request. At 4pm, I was finally able to check in. My room overlooked nothing but an air condtion unit. I went back down stairs and approached the desk clerk to change my room. He told me to stand in line. He finally relented and took care of me at the urging of hotel management.

    6.7

  • Anonymous
      Spain
    July 17, 2014

    Great view.

    8.8

  • Damion
      United States of America
    July 15, 2014

    I stayed their for a weekend with my friends while celebrating my birthday. It was very close to downtown DC (10mins lite traffic). The room was clean and all our needs were met. The price was excellent.

    I am not sure if it was because of my age (24), race(blk) or the way how we were dressed (jeans and tee) but several time while waiting to check in we had staff come up and asked if they could help us(in a very condescending way). We were never told about the amenities that the hotel had to offer. I overheard the staff telling a guest about them while in the process of checking out.

    7.9

  • Clinton
      United States of America
    July 15, 2014

    I didn't like my room. I stayed in room 1527 and all night there was jumping above my head I called and made a complain and nothing was done I was told my room was below the gym and pool area. I was bit happy with that at all bring that I'm not well.

    8.8

  • Anonymous
      United States of America
    July 13, 2014

    excellent bed excellent room air conditioning during summer friendly and helpful staff

    dirty carpet in the room room not as clean as it could be

    8.8

  • William
      United States of America
    July 7, 2014

    Great view.

    Restaurant service was slow. It was not crowded. Server was distracted.

    9.6

  • Lisa
      United States of America
    July 6, 2014

    The hotel was beautiful. It was in a great location to where we wanted to go. Shuttle service was awesome. It was a snap to extend our stay. The staff was always willing to help. The restaurant was so good but a little expensive. The beds were beautiful and very comfortable. Would gladly stay again!

    Need a little cheeper restaurant on site. Could use a small refrigerator in room and a towel rack at the sink. Wifi should be included these days.

    10

  • Anonymous
      United States of America
    July 6, 2014

    Clean, comfy, Classy

    There was a large group of high school students in the lobby being very loud.

    10

  • Lisa
      United States of America
    July 4, 2014

    I loved the location. Far enough away from town, but close enough to get there in a short amount of time and travel. Very nice and knowledgeable staff. Clean and beautiful. Shuttles there and ready to go. Loved the beds and pillows. Awesome!

    Need a small refrigerator in room and a towel rack beside the sink.

    10

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