Sheraton New York Hotel & Towers  

Good location

They want to charge for breathing.

Location

Overpriced, grubby room, mold in shower, without natural daylight, no drawers - tres horrible and we will never be staying there again

The beds were amazingly comfortable.

The staff was rude. They charged for everything, including checking luggage and using the internet in the rooms. Despite being a luxury hotel, they used the cheapest supplies for the rooms.

Whenever we come to the city, we stay at the Sheraton Towers. It's always clean and has all the basics of what I'm looking for. The price is fair for NYC hotel prices and it's clean. The staff is on top of their game and there's never been a problem, everyone is curtious. I have to admit, with all the influx of bed bugs, that is the first thing I checked for, and as far as I know, none in sight. That was comforting in itself, or I would have been out of there. We had lovely accomodations, and the bed was very comfortable. We were in a good location and could walk to most places we like to go see, everything went smooth and it was a happy, festive trip. Only thing, we wish we could check in earlier and stay later the next day, that's all, with the luggage it's hard to extend your day, but you do have check in baggage for people and that helps alot.

I don't really have any complaints. Just the luggage as I stated above, was a problem for me, can't leave anything very valuable behind in the baggage room and lugging it around the city isn't fun. So an early check in and later or safer place to put your luggage would help greatly.

Location and price - good mix of the two

Needs to install WiFi in all rooms as well as lobby!

Reasonable price for a quiet and clean room on central Manhattan. 1600 dollars incl taxes for 6 nights. Got a room on the 38th floor with a nice view. Nice beds and a crib for our baby. Starbucks coffee provided. Great location close to Times Square, the theatres, Central Park and the museums.

The cleaning could have been a little bit better but it was ok. As many other chain hotels on Manhattan this Sheraton has a lower standard than Sheraton hotels on other locations.

The hotel staff are friendly and very helpful. The rooms are very clean!

It was very crowded during my stay. The Lobby and Lobby wi fi were often too fulll to be effective.

Debbie the receptionist who checked us in.

We had to change rooms because the first one smelled like vomit. Very very bad.

The location was really great just at the heart of Midtown and hotel rooms are clean besides being reasonably equipped. You can walk many of the sightseeing & shopping areas by just walking. Of course a quite convenient location for business and events.

Hotel and especially the lobby was too crowded even sometimes you cannot find a seat to sit down. They charge for the Wi-fi in the rooms still even for that kind of a high-priced chain hotel in nyc. Rooms were small and there were a lot of traffic in the lobby and elevators.

Inbetween Times Square & Central Park - great location. And surprisingly very quiet....

Location

Very busy lobby

we were assigned a room for the handicapped. We wondered why?

the lighting in the bathroom in 2417 needs to be improved.. You should try to shave there.