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811 7th Avenue, 53rd Street, New York City, NY 10019 , United States of America – Show map
Excellent location – rated 9.2/10! (score from 472 reviews)
Rated by guests after their stay at Sheraton New York Times Square Hotel.
|Superior Double Room- City View|
|Traditional Double Room|
|Superior King Room- City View|
|King Room - Club Lounge Access|
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Sheraton New York Times Square Hotel's staff speaks: Chinese, French, Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 42 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per night for extra beds.
The maximum number of total guests in a room is 3.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 472 reviews
Value for money
Show reviews from:
In the center of midtown Manhattan, this New York hotel within a 10-minute walk of both Central Park and Times Square.
Score from 2820 reviews Good
Ideally located in Times Square, this Manhattan hotel has a 24-hour front desk. Edison Hotel - Triumph Group is just an 8-minute walk from Rockefeller Center and a 10-minute walk from Bryant Park.
Score from 144 reviews Good
In the Theater District of Manhattan, 5 blocks from Times Square, this hotel features a fitness center and rooms equipped with 46- inch flat-screen TVs.
Score from 1387 reviews Very good
In Times Square, this Manhattan hotel is within a 7 minute walk of Rockefeller Center and Radio City Music Hall. Guests can enjoy the convenience of a concierge service and on-site dining.
Score from 2416 reviews Good
good location- near theater district reasonably priced
Great position and nice hotel.
Absolutely horrible internet. They charge $14 per day for internet that often timed out when I went to Google (surprisingly, I am not exaggerating).
the location was good.
the rooms and beds were small. there were 3 of us. the beds were larger than a twin but smaller than a double. the bathroom was small also. a double room is only large enough for 2 people. we had a child and 2 in a bed was uncomfortable. and could hear noise from other rooms
Location, cleanliness, and staff made this a great place to stay!
no water pressure, comforters on beds, very heavy, door entrance, very heavy, and the noise, from hall way.
Not getting what I aske for
The location is perfect
The room is kind of small and the pillow isn't that comfortable. And it gets noisy in the morning.
The lobby and room are spacious comparing to many other midtown hotels
Staff are not so friendly. But considering millions of people checking in & out, I do understand them and they did a fairly good job.
The location is few meters from the time square. Easily access to resturants around the hotel, shops and even taxi.
Booked for king size bed and higher floor. But on arrival they gave us double bed in lower floor. We were forced to accept as they collected the non refundable fee prior our arrival. The front desk doesnt care about any complaints. The reception is a big mess. The Internet is only public area with few seatings so difficult have a relax internet surffer moment. Room was small with two beds and one chair. No room for the bags. The view was very poor in 7th floor overlooking roof of next door building. The hotel interior is worn out. The hotel staff is not friendly , maybe because the hotel is heavy booked but should be more controlled. I stayed in many sheraton hotels before but this one has nothing to do with sheraton standards.
location and staff were great
I was in a conference with over 800 people. The only bathrooms nearby were woefully inadequate and small. Lines most of the time even for the men.
I was lucky not to pay for WiFi because I wasn't a member yet.
Next time I will need to pay for WiFi (15 USD per day!).
Beds and bedding
A very nice place to stay in except for the internet
Internet service is very bad with very weak signal in my room
Room was too small.
Friendly porters and lobby staff, friendly service staff, the smell when you walked in smelt like the perfume Issy Myaki, so nice! More healthy options are required in the bar menu
The price! That the taxes are not included in the price and there are so many of them. Therefore the breakfast in the bistro became so expensive. No shower cap
- friendly staff - comfortable beds - Wifi in public areas - amazing location close to everything
I paid for a room for 4 guests on booking.com but sheraton times square does not have a room for 4 guests. The hotel has only a room of 2 full beds that is offered for max 2 guests....there is no room enough for 4. Booking.com is charging more for 4 guests but the room for 4 guests is fhe same room for 2 guests.
Sheraton NY Time Square has an excellent location and quite easy to grab a cab. You can find the subway with one easy turning and time square is streets away. There is something wrong with my room's flush toilet but they have it repaired within hours.
I left my 2 luggage cases in the Check Room when I checked out (Actually, I will return within 3 days and stay for another 2 days), Man in reception gave me 2 luggage tags and telling me just show them to the Check Room staff so he won't charge me any fee. But when I get there, Check Room staff still charged $4 per case. That's confusing.
central location of the hotel; helpful and friendly staff
room is overpacked with furniture
We liked the location
Shower room smell
Location was great and easy access to the port.
The lobby is not as inviting, and not enough staff to accommodate and expedite check ins more efficiently.
Location Food from the Restaurant, which we have ordered to our room, was tasty (but extra 6$ to deliver to your room) Concierge-Service was very friendly and helpful!
loud rooms - it was so noisy (10th floor), that we felt like the Windows were open. All Items in the fridge are controlled by sensors and as soon as you move them (e.g. to see whats in there), they will immediately appear on your bill. Even opening the door can cause the movement of the items which can end up on your bill! You cannot use the fridge for our own items! Storing your luggage costs you 4$ per Bag.
Location, good staffs.
Price and dust everywhere.
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