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Sheraton New York Times Square Hotel
811 7th Avenue, 53rd Street, Times Square, New York City, NY 10019 – Show map
Excellent location – rated 9.3/10! (score from 374 reviews)
Rated by guests after their stay at Sheraton New York Times Square Hotel.
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6 Reasons to Choose Sheraton New York Times Square Hotel
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374 verified reviews
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Sheraton New York Times Square Hotel's staff speak: Chinese, French, Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
Free! WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 42 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
Chinese, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per night for extra beds.
The maximum number of total guests in a room is 3.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Sheraton New York Times Square Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 374 reviews
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over all it was a very nice hotel and I was very happy with the location.
Low flow shower heads and small bathrooms
Room was great and housekeeping was always good too. Bed was comfortable!
The hotel was packed full of dance groups and massive tourist groups that made it very noisy and busy! The lobby was always packed and very frustrating to speak to the concierge as it was very busy all the time.
The Sheraton was a great choice for our trip. We had easy access to Times Square, restaurants, Broadway Theaters, shopping, bus tours. The staff were polite and helpful. The Concierge was extremely helpful and went above and beyond. The beds are very comfortable which is important after a long day of walking.
When we first arrived our room was missing a shower curtain, had stained bedding and was in need of dusting. Once we notified the front desk however, it was quickly corrected. Be aware that if you have a room with two beds check if they are queen beds or doubles, since the doubles are a little small to fit two adults. That being said, the beds were very comfortable and l never had trouble sleeping.
Very good bedding.
$15/day for WiFi!
People loitering in lobby. Sales people/tour operators outside airport selling coach tours
Small rooms, uncomfortable, not enough variety for on site restaurants
The room was comfortable although bathroom a bit small. The noise proofing was very good and the blinds blocked light well so we could sleep.
Very busy foyer at all times because hotel seemed popular for families.
Nice room, very comfortable bed.
Noisy in main foyer,high volume of children milling around and children running around up and down corridors at all hours shouting. Noisy air conditioning in rooms
everything except the price
room and incidentals are overpriced
Location is awesome. Walking distance from many of the attractions in NYC. Subway station at the corner. Starbucks service at the hotel lobby.
Some of the staff member are not so kind. Long lines at the reception. When I checked in, went to my room, and there was a meeting table instead of a bed, I had to come back to the reception and they changed my room after that. In order to make things up, they gave me complimentary wifi for the all stay. Wifi costs almost $15 per day.
The hotel general conditions. And the location.
The lobby staff
Be wary of extra charges and check your invoices
Exceptional location of the hotel Comfort
Paying baggage check No bar available before 3:00 PM Bathroom size Paying Wi-Fi in rooms
Reservations and Front Desk Ineza
Location, size of the rooms.
No free Wi-Fi in the room in this day and age is unthinkable. Reception personnel is rude and aimed at getting you "processed" as quickly as possible. Asked for a room on a higher level in advance, did get a room at the lowest level, lot of street noise. Room was next to meeting rooms, which caused quite some noise on the hallway early in the morning.
Location. Close to subway, Times Square and restaurants. Fast check in and check out.
Rooms small. Bathrooms had mildew so had slight odour. $100 credit given and after complaining 3 times we were moved to a slightly bigger room but the 2nd bathroom still had mildew.
I asked for a room on a higher floor months ago with a nice view, while I was there I was told that the hotel is full. I asked months ago, the hotel could reserve a room for me right?we got a room on the 26 th floor with a view to a building, terrible
location, clean and sufficient room
Location, cleanliness of r room, concierge desk very helpful and accomodating! We really enjoyed the club lounge!
I was not allowed, prevented actually, from using the luggage caddy to bring MY OWN suitcases down to lobby! The in-room movies were RIDICULOUSLY overpriced.....even for New York! We like a stiffer pillow; maybe instead of all being soft there cud b one of each!? Design flaw but in the shower, as the water ran down the glass and was supposef to go into the bottom if the shower......, it went under the channel between the bottom of the glass and the shower stahl and flooded the floor in the bathroom around toilet area. We had to use r towels to suck up all the water!
They are charging you if you keep your logeg after check-out
Staff was very friendly and helpful, from the reception to the woman that cleaned my room....very good service.
The view was great
The bed, I think for the amount of money you pay it should be a bed that you do not have to drop down from a wall.
The location was phenomenonal. The rooms was clean and bright with a comfortable bed. The bathroom was functional and clean. The Lobby bar was inviting and the service was great. Was permitted to check-in upon arrival even though we arrived an hour before actual check-in time.
The food in the restaurant was severely overpriced. Though we got free wifi for signing up with their Starwood program we would have had to pay for it in thw room otherwise. In this day and age it seems ridiculous to have to pay for wifi in your room.
Accesible location. Near subway, theaters, times square, quick access to rooms.
The location is excellent and the room was very clean.
The price is too high. The night table lamp was not working and there were no shower caps in the bathroom.
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