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citizenM New York Times Square

hotel Located right in the heart of Manhattan, this hotel is just 1-minute walk from Times Square and within a 5-minute walk of Central Park and Columbus Circle.

Most recent booking for this hotel was today at 11:47

Score from 1846 reviews Excellent 8.9/10

Newest reviews for Sheraton New York Times Square Hotel

  • Davide
      Australia
    August 10, 2014

    over all it was a very nice hotel and I was very happy with the location.

    Low flow shower heads and small bathrooms

    7.5

  • Anonymous
      Australia
    August 10, 2014

    Room was great and housekeeping was always good too. Bed was comfortable!

    The hotel was packed full of dance groups and massive tourist groups that made it very noisy and busy! The lobby was always packed and very frustrating to speak to the concierge as it was very busy all the time.

    7.5

  • Rhonda
      Canada
    August 5, 2014

    The Sheraton was a great choice for our trip. We had easy access to Times Square, restaurants, Broadway Theaters, shopping, bus tours. The staff were polite and helpful. The Concierge was extremely helpful and went above and beyond. The beds are very comfortable which is important after a long day of walking.

    When we first arrived our room was missing a shower curtain, had stained bedding and was in need of dusting. Once we notified the front desk however, it was quickly corrected. Be aware that if you have a room with two beds check if they are queen beds or doubles, since the doubles are a little small to fit two adults. That being said, the beds were very comfortable and l never had trouble sleeping.

    7.9

  • William
      United States of America
    July 29, 2014

    Very good bedding.

    $15/day for WiFi!

    5.8

  • Stewart
      Gibraltar
    July 22, 2014

    Location Staff

    People loitering in lobby. Sales people/tour operators outside airport selling coach tours

    9.6

  • Anonymous
      United States of America
    July 17, 2014

    Location

    Small rooms, uncomfortable, not enough variety for on site restaurants

    7.1

  • Theresa
      Canada
    July 16, 2014

    The room was comfortable although bathroom a bit small. The noise proofing was very good and the blinds blocked light well so we could sleep.

    Very busy foyer at all times because hotel seemed popular for families.

    7.9

  • Susan
      United Kingdom
    July 12, 2014

    Nice room, very comfortable bed.

    Noisy in main foyer,high volume of children milling around and children running around up and down corridors at all hours shouting. Noisy air conditioning in rooms

    4.6

  • Anonymous
      Saudi Arabia
    July 3, 2014

    everything except the price

    room and incidentals are overpriced

    8.8

  • Leandro
      Brazil
    June 30, 2014

    Location is awesome. Walking distance from many of the attractions in NYC. Subway station at the corner. Starbucks service at the hotel lobby.

    Some of the staff member are not so kind. Long lines at the reception. When I checked in, went to my room, and there was a meeting table instead of a bed, I had to come back to the reception and they changed my room after that. In order to make things up, they gave me complimentary wifi for the all stay. Wifi costs almost $15 per day.

    7.5

  • Anonymous
      Brazil
    June 30, 2014

    The hotel general conditions. And the location.

    The lobby staff

    8.8

  • Thomas
      United Kingdom
    June 29, 2014

    Be wary of extra charges and check your invoices

    7.5

  • Anonymous
      Luxembourg
    June 22, 2014

    Exceptional location of the hotel Comfort

    Paying baggage check No bar available before 3:00 PM Bathroom size Paying Wi-Fi in rooms

    6.3

  • Anonymous
      Philippines
    June 20, 2014

    Reservations and Front Desk Ineza

    7.5

  • Gerald
      Netherlands
    June 19, 2014

    Location, size of the rooms.

    No free Wi-Fi in the room in this day and age is unthinkable. Reception personnel is rude and aimed at getting you "processed" as quickly as possible. Asked for a room on a higher level in advance, did get a room at the lowest level, lot of street noise. Room was next to meeting rooms, which caused quite some noise on the hallway early in the morning.

    5

  • Helen
      Jamaica
    June 12, 2014

    Location. Close to subway, Times Square and restaurants. Fast check in and check out.

    Rooms small. Bathrooms had mildew so had slight odour. $100 credit given and after complaining 3 times we were moved to a slightly bigger room but the 2nd bathroom still had mildew.

    6.3

  • Angelika
      Netherlands
    June 1, 2014

    The location

    I asked for a room on a higher floor months ago with a nice view, while I was there I was told that the hotel is full. I asked months ago, the hotel could reserve a room for me right?we got a room on the 26 th floor with a view to a building, terrible

    5

  • Soonhyo
      South Korea
    May 31, 2014

    location, clean and sufficient room

    busy lounge

    9.2

  • Mickey
      United States of America
    May 30, 2014

    Location, cleanliness of r room, concierge desk very helpful and accomodating! We really enjoyed the club lounge!

    I was not allowed, prevented actually, from using the luggage caddy to bring MY OWN suitcases down to lobby! The in-room movies were RIDICULOUSLY overpriced.....even for New York! We like a stiffer pillow; maybe instead of all being soft there cud b one of each!? Design flaw but in the shower, as the water ran down the glass and was supposef to go into the bottom if the shower......, it went under the channel between the bottom of the glass and the shower stahl and flooded the floor in the bathroom around toilet area. We had to use r towels to suck up all the water!

    8.8

  • Anonymous
      Saudi Arabia
    May 30, 2014

    They are charging you if you keep your logeg after check-out

    6.3

  • Eduardo
      Brazil
    May 30, 2014

    Staff was very friendly and helpful, from the reception to the woman that cleaned my room....very good service.

    8.3

  • Janice
      United States of America
    May 27, 2014

    The view was great

    The bed, I think for the amount of money you pay it should be a bed that you do not have to drop down from a wall.

    6.7

  • Christina
      Canada
    May 25, 2014

    The location was phenomenonal. The rooms was clean and bright with a comfortable bed. The bathroom was functional and clean. The Lobby bar was inviting and the service was great. Was permitted to check-in upon arrival even though we arrived an hour before actual check-in time.

    The food in the restaurant was severely overpriced. Though we got free wifi for signing up with their Starwood program we would have had to pay for it in thw room otherwise. In this day and age it seems ridiculous to have to pay for wifi in your room.

    7.9

  • Roberto
      Mexico
    May 22, 2014

    Accesible location. Near subway, theaters, times square, quick access to rooms.

    Room size.

    7.5

  • Anonymous
      El Salvador
    May 19, 2014

    The location is excellent and the room was very clean.

    The price is too high. The night table lamp was not working and there were no shower caps in the bathroom.

    7.5

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