Sheraton New York Hotel & Towers

We liked everything aqbout our stay. We had read some unfavourable reports re size and cleanliness of room and responce of staff. These proved totally unfounded, the room was great, clean, with everything we needed and the staff were fantastic, very very helpful. We'd stay there again anytime. We especially loved the location, it was so close to everything. The standard of the hotel was excellent and it contributed to a wonderful stay in a fabulous city. Well done to the Sheraton htl and Tower.

What more can I say - it could not bettered. I particularly liked the complimentary internet, which was a great benefit for me, The restaurant was good, food (breakfast) really yummy and the sports bar was a nice place to have a late night drink. We even loved the giftshop.

Locotion locotion

Rooms very old and durty

Clean

small rooms, a/c didin't work in first room. we moved to another room. A/c is old and must be updated.

Good location

Breakfast is expensive but we can buy it from outside at reasonable price.

Excellent Customer Service, excellent location

Liked only the bed and television system. All other things in the room is somewhat like "ordinary"

Front desk forgot to open the minibar when I arrived inside the room. No toothbrush and toothpaste in the amenity in the comfort room which is somewhat like standard to an international brand hotel, though when I request, they provided after over 20 minutes. Reported to Guest Services closed safety deposit box in the room the time I arrived the room, but until the time of check-out, safe was not repaired and in the end I wasn't able to use the entire stay. Guest Services doesn't respond on a timely basis. Had to wait over 10 minutes for someone to arrive in the room when I requested for the room to be opened when I left the card key inside the room. Used on the 1st day a bottled water in the minibar but wasn't replenished till check out.

It was a large hotel and the service was especially the make up of the room every day. It was very busy at weekend so be prepared to wait.

the rooms were clean and tidy but were looking a little tatty, tiles broken in bathroom tv controls not working minor things.

Close to major streets

The a/c in our room was not working, so we had to move to a handicapped room, because everything else was sold out. My son left his baseball cap in the first room so we called the housekeeper she said call lost and found to get it, and they said it was not there. It was a sentimental gift and he was so sad he couldn't get it back.

the location of this hotel is good near the central park and times square area.

Good location for shopping, tours etc.

Room very small, in need of decoration. Nowhere to put clothing, ie no drawer unit at all in room. On arrival sink plug not working, electric socket in bathroom loose on wall and I feel potentially dangerous.

very central

bathroom, staff were unfriendly and not bothered about the fact we saw mice in hotel. Tv did nt work so we had to move and hair dryer did nt move

Hotel location is very convenient.Room size was good for Manhattan

The Sheri could use some renovation in the very near future.It really shows its age