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Property Highlights

Places of Interest:

Waikiki Beach (0.2 miles)
Show map Sheraton Princess Kaiulani

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Most recent booking for this hotel was today at 06:40

Score from 260 reviews Very good 8.4/10

Newest reviews for Sheraton Princess Kaiulani

  • Denys
      New Zealand
    August 29, 2014

    The location and the facilities.A very comfortable well maintained room with great access to tours.

    Can't think of anything

    9.2

  • Anonymous
      Australia
    August 26, 2014

    Excellent location Loved the upgraded room with fantastic view Good staff especially staff at pool bar who changed chicken Cobb salad to a prawn one for me.

    Some facilities lacking Pool was small Front desk staff weren't as helpful as they could have been with my very early departure

    9.6

  • John
      Australia
    July 19, 2014

    Location, restaurant, pool

    Bathrooms and furniture very outdated.

    7.1

  • Thomas
      Australia
    June 29, 2014

    The location and staff are fabulous let alone the facilities you provide … very very impressed with this hotel!!

    10

  • John
      United States of America
    June 29, 2014

    Staff and management were very responsive to our needs

    Being renovated and construction next to the hotel

    9.2

  • Jeffrey
      Japan
    June 24, 2014

    The bellboy staff were very friendly and helpful.

    The computers available in the lobby were convenient but the access speed was very slow.

    7.5

  • Turki
      Saudi Arabia
    June 15, 2014

    very dirty very dirty

    4.6

  • Tony
      Australia
    June 15, 2014

    Great Location

    Hotel is dated. Better deals on more modern hotels

    6.3

  • Anonymous
      United States of America
    June 9, 2014

    Location

    Rooms in the Princess Tower were run down and tacky. The airconditioning barely worked and some of the wood trim had evidence of termite damage. They were also in the process of remodeling the lobby and it was difficult to access our room after 9pm.

    5.4

  • Milton
      United States of America
    May 23, 2014

    The staff. On the strip. Complete facility. Very near beach. Clean. Neat. Good value. Much more. Parking lot on site.

    Older facility. Can use some repairs.

    8.8

  • Roxanne
      United States of America
    May 14, 2014

    Beds were so comfortable great location

    I'm very upset with the hotel book keeping they took my money out 1month ahead when I booked on booking a.com They owe me a refund of 817.and they still haven't credited my account after several phone calls now my account is in the red!!!

    7.1

  • Robyn
      Australia
    May 11, 2014

    Location right in the middle of Waikiki. Great to book tours and pick ups for tours right at Hotel. Great live music every night.

    Nothing.

    8.8

  • Vonda
      United States of America
    May 3, 2014

    The People was nice room was clean the food was.very good the pool area was very nice

    All the birds pool closing at 6pm

    10

  • Alan
      United Kingdom
    April 27, 2014

    Staff were very helpful. Very friendly and pleasant.

    Hallways look a bit tired.

    9.2

  • Lisa
      Canada
    April 27, 2014

    Pool area

    Rooms are old and small. First given a room that smelled like perfume had been spilled all over the room. Air conditioning system is old and probably not cleaned on a regular basis. Ended up with a head cold.

    4.6

  • Stanley
      United States of America
    April 18, 2014

    nice room clean and well located..staff great, made you fell at home

    the food was not good at the buffet. the eggs -bacon -sausage were served cold the coffe was bitter . I would give it a D rating.the dinner menu had a lot to desire. the food disply was fine and attractive. each tray of food should have a lable to identify what the item was. the food was overly seasoned.you couldn't tell what you were eating. I would rate this very unenjoyable. a lot of improvement should be conciderd.

    7.9

  • Anonymous
      United States of America
    April 16, 2014

    1. location 2. activities desk was helpful 3. poolside tower room with great sunrise views

    1. condition of room, very worn,dated and shows it 2. refrigerator not working on arrival, fixed but did not clean up water that had leaked 3. bedding was stained 4. room has connecting door, can hear everything from next room, really everything! 5. dresser drawer broken 6. paper and plastic in room instead of china and glass *next is not hotels fault but 7. small elevators causing lines, had a woman curse at me for leaving elevator before she could get on(?) 8. when on balcony a single group of street performers are extremely loud and diminish hawaiian experience, every night all night

    5

  • Kjell
      United States of America
    April 6, 2014

    Front desk people and bell hops were very friendly and helpful.

    9.6

  • Anonymous
      Australia
    April 1, 2014

    Everything was good.

    Nothing.

    7.9

  • Stephen
      Australia
    January 28, 2014

    This hotel is very well located. The pool area is very comfortable. The staff were very friendly and helpful.

    The hotel is in great need of a refurbishment, as all the decore is pretty old and tired. The in room wifi did not allow for VPN pass through, and so I was unable to connect to my work email. I didnt like having to pay the resort fee which gave me benefits which were not required - ie parking and phone calls etc. The noise from outside airconditioners meant that sleeping with the door open rather than using the aircon was difficult. The beds came with a sheet and a doona, so you were either too hot or too cold.

    7.9

  • Peter
      Australia
    November 20, 2013

    location and ability to use other Sheraton facilities and charge back to PK room was very handy. The staff were very pleasant and helpful.

    noise from outside at night

    7.9

  • Stewart
      Australia
    November 6, 2013

    room was ok no problems, we where out all the time. The beach& shopping plus the tours where great. we had a great time

    food to expensive, went across road to ABC stores to get food& drinks and to kings garden for fresh fruit&salads and other items if we didn,t go out

    6.7

  • Mary
      Australia
    October 27, 2013

    Cheaper than others, in room wi fi, water bottles, staff on check in. Good size fridge and in room safe

    Height of shower head too low and water pressure poor, staff forgot to replace water bottles and I left note on day three asking they remember, bed mattress was very soft, a lot of noise through room from next door and various vehicles reversing late to the night

    6.7

  • Anonymous
      Japan
    September 16, 2013

    Facilities getting old and may need renovation.

    6.3

  • Andrew
      New Zealand
    September 10, 2013

    Location is very good for the price. High views of Diamond Head and beach are very good. Bed is very very good. Friendly staff.

    Hotel is tired it needs a refurb Facilities are basic. Staff are all training so allow time. Wifi did not work in the room. Basin and shower were well worn and basic.

    7

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