Four Points by Sheraton Studio City  

Staff were very helpful.

Rooms were tired but the main problem was the noise from other rooms, the walls are very thin and could hear everything from the rooms on either side.

Good price and location

Everything in this hotel was perfect. Friendly staff, spacious and clean rooms, very tasty food.

beautiful architecture (tower), very large rooms with a perfect view of the area (we could see universal studios from our window), excellent breakfast!

Its location and comfortable beds

Just they did not have refrigerator at the room

The staff was so nice and the location to universal

The people are friendly, and service is as expected.

There was a discrepancy on the bill and it took quite a long process to get this clarified.

Very friendly and helpful staff make you feel at home Excellent value for money Comfortable and clean rooms Interesting architecture of the building/ landmark

Breakfast buffet is a bit poor

- Very friendly hotel staff; - Location is not far from international airport, shopping-mall and Universal & Disney Parcs; - Nice rooms with more than enough space.

The room was small, had a terrible odor, the bathroom was unbearable with small black hairs covering the tub, floor and sink. The staff were unpleasant and unwilling to help. The lobby is not a lobby. The atmosphere was very unwelcoming. No complimentary breakfast!!

Gave an upgrade to a better room because they were sold out of what we booked

The main purpose of our stay was to visit Universal Studios. Four Points was listed as a partner hotel. We chose this hotel based on price and location. Although we didn't get a king size bed as requested, our stay at the Sheraton was very nice. Lots of good restaurants nearby, Universal Studios was within walking distance, the hotel was also a stop for a courtesy shuttle to Universal. The staff was friendly and very helpful. It was a good experience. Likely to come back.

Only a minor negative - my husband and I traveled with our adult daughter, had 2 separate rooms. We requested a king size bed, but got a room with 2 queens. The mattresses were a bit "springy" for the two of us - which made it uncomfortable to sleep.