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Newest reviews for Sheraton Suites Key West

  • Miranda
      United States of America
    August 26, 2014

    The room was amazing we had a king suite. Beautiful and clean! Didn't have the best view from or window but we didn't request one so no worries on our part. Pool and grounds were gorgeous.

    Wished the hotel bar stayed open a bit later.


  • Kevin
      United States of America
    August 16, 2014

    The pool was wonderful. Very warm. The bar was great and the bartender was very nice. The diningroom was small but there was an outside area also. People came at all times to eat. There is a breakfast buffet along with a menu if preferred. The entire staff was very friendly and helpful. The room was nice and large. We had the traditional suite. A king size bed, tv, couch with pull-out bed in the livingroom, a tv, table with two chairs, and kitchenette. Plenty of closet space.

    The bathroom floor is all tile including the shower floor. The tile is the same that you would put on the walls. It is extremely slippery especially the shower. Our child fell in the shower due to the floor. You need to be extremely cautious. There needs to be a bath mat or something on the shower floor. Also when using the shuttle bus make sure you are there 10 minutes ahead and stand in a line. It is definitely first come first serve. We were gathered around with a group of eight people who arrived prior to us. When the bus arrived we some how got pushed to the back and did not get on the bus. We were traveling with our austistic grandchild who had a meltdown due to not being able to get on the bus. If it was not for a very nice lady in that first group who complained to the driver that space was made for us.


  • Helena
    August 13, 2014

    Nice hotel near the water

    The bed sofa it was to small for 2 person


  • Michel
      United States of America
    August 10, 2014

    Staff was friendly.

    The pool closing at 11:00 pm.


  • Shari
      United States of America
    August 7, 2014

    Excellent place to stay in Key West Fl,The shuttle service was great. Rooms were kept clean and very comfortable. Highly recommend.

    Dinner service was just terrible. Very slow, rude and the waiter should get out of the hospitality business.


  • Gordon
      United Kingdom
    August 4, 2014

    Good size room, friendly staff.

    Shuttle service into town and pick up wasn't timely....given the drop off is only a few miles down the road.....there isn't much excuse for running an erratic service.


  • Julie
      United Kingdom
    August 3, 2014

    Everything. This place is perfect for families & couples. It's a 10mins ride on their own free shuttle into town, or $10 - $20 by cab and believe me - you will be happy to leave the hectic main town to chill out! On site restaurant food was limited but fab, pool small - but a good size for Key West!!

    Shuttle was busy - but workable!


  • Roberto
    July 29, 2014

    I was in a suite very confortable.


  • Jacob
      United States of America
    July 22, 2014

    Huge beach. Gorgeous rooms.

    Distance from anything fun. 11 o'clock bar close


  • Monica
      United States of America
    July 21, 2014

    love the stuff, restaurant was great, good environment, shuttle service is very nice, nice landscape, great suite, nice floor plan;

    the pool a little bit dirty, and the cleaning ladies slow moving, and we didn't like the fact that the housekeeper will open the door and put the pin at the door in order not to lock herself outside and every time she will enter or exit the room while cleaning she will let the door SLAM !!!


  • Frank
      United States of America
    July 17, 2014

    Quiet, restful location, great beds and all amenities one may need for an enjoyable stay. Reliable shuttle to downtown.

    Can't think of a thing we didn't like.


  • Kim
    July 13, 2014

    We stayed One Night there. The staff was friendly and helpful. The children enjoyed the Pool althought it was Not that big. The Shuttle Service was Great.


  • 子俊
      United States of America
    July 11, 2014

    1. the room is big and near to the coast; 2. the room is clear.

    1. there is no place for me to get some hot water; 2. picture of TV in my room is not clear; 3. the servise of employees need to be better. When I made some mistakes in my booking the hotel (I booked the hotel twice in a wbsite), I made a phone to the hotel. The employee of the hotel just said, I do not know, and did not give any suggestions.


  • Franck
    July 8, 2014

    everything was great swimming pool, people, breakfast, nice room etc

    only the beach was notso great with many algues. it seems it is special this year however we didn t like it (not a great color like the photo and too many algues)


  • Venus
      United States of America
    July 7, 2014

    Up-to-date & clean. Friendly staff.

    Too far from all the happenings. Transportation/parking took too much time away from our vacation. And every time we chose to use the hotel's free shuttle, their van would fill up and we would have to wait for the next one. They need to use a larger vehicle or run the shuttle every 15 minutes instead of every 30 minutes.


  • Leslie
      United States of America
    July 3, 2014

    Hotel was comfortable and cozy

    -if we needed clean towels or any type of service it took multiple times of asking to get what we wanted -price of room high


  • Anonymous
      United States of America
    July 1, 2014

    The "front ocean" is in reality a front pantano. It's Smell horrible and you really do not have a nice view. At he pool bar our drink were pure agua and ice. It's does not taste good. The old lady was a little bit rude with us. I did regret giving her a good tip. She did not deserve it.


  • Thor
    June 29, 2014

    I would prefered that the shuttlebus could have a pic-up point st sacary beach


  • Sergio
    June 26, 2014

    Es comodo, y el servicio al centro puntual.


  • Gary
      United States of America
    June 15, 2014

    the room was superior in any that we have ever stayed. Bathroom was excellent. we slept like babies. shuttle to the downtown area was great too


  • Margaret
      United States of America
    June 14, 2014

    Location. Since there is hardly no parking in old town or it was very expensive, the Shuttle was wonderful. Always on time and well worth any tip given to the driver.

    It would have been nice to serve pastries with the free coffee.


  • Matthew
      United States of America
    June 11, 2014

    Amenities, location, cleanliness, and the room was wonderful. Staff overall was very good only with a few problems. Pool servicestaffwas excellent.

    7:30 a.m. wake up call when I didn't plan one. Pillows were terrible, but mattress was great.


  • Leandro
    June 9, 2014

    The staff was superb! We said we were on honeymoon and they sent a bottle of champagne with strawberries to our room as a gift. The suites are very big and comfortable.

    This hotel is not in the main touristy area of Key West and you will have to have a car or take their complimentary shuttle to visit downtown.


  • Timothy
      United States of America
    June 6, 2014

    It was an amazing view. And the facility were amazing, I will be back


  • Angela
      United States of America
    June 5, 2014


    the price


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