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Score from 567 reviews Very good 8.3/10

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Most recent booking for this hotel was yesterday at 18:37

Score from 250 reviews Very good 8.5/10

Newest reviews for Sheraton Universal

  • Manue
      United States of America
    August 27, 2014

    We were here for the International Myeloma Conference. The accommodations were great. The gal at the bar pool was very accommodating to serve us an early lunch at the pool. My husband had to take medication. Also, a gentleman at the downstairs restaurant generously filled our ice chest so my husband had plenty of cold ice for his shoulder (surgery). It was the first vacation in years and we enjoyed the rest-even if it was a cancer conference. Thanks

    The bar service in the lobby started out poorly. When we were finally waited on, the waitress was wonderful. She turned it around quickly. Good job on her part! We did let the front staff know we were having trouble getting waited on earlier.

    7.5

  • Mohammed
      United Arab Emirates
    August 22, 2014

    Location and quite

    They need to improve the facility kind old

    7.9

  • Sandra
      United States of America
    August 22, 2014

    The location was perfect

    The coffee bar and dining room had very limited hours. Our tv and room lights were not working when we arrived

    5.8

  • William
      United States of America
    August 20, 2014

    The location of the hotel and the decor of the entrance an lobby.

    The sound travels down the hall way from the elevator and guest walking and talking as they asked by the room the food was satisfactory

    7.9

  • Marie
      United States of America
    August 5, 2014

    We where so impressed by the greeting that we received. Adults got glass of wine and our son was offered cookies and water. Staff was just awesome . Highly recommend !!!! Will stay there again.

    10

  • David
      Australia
    July 25, 2014

    Location,Concierge very helpful

    Front desk(Dora)guest service manager did not acknowledge booking from booking.com and said it was my problem to resolve,which I did ,which took considerable time,she was not apologetic,all other staff where helpful,I was checked in immediately and had my room upgraded,reservations need to check all bookings directly from booking website as faxes can be missed all wrongly booked,front desk personal need to have a different approach to dealing with guests when there is a problem with a third party bookings.

    6.7

  • Anonymous
      China
    July 25, 2014

    Location

    Price

    7.5

  • Mingmin
      Sweden
    July 20, 2014

    We booked this hotel since our friends have already booked it. The staff was great, really helpful. We arrived late in the evening after a long day in the universal studio and had problem with our booking but we got quick and convenient fix. Thumb up to the reception! Shuttle bus to universal studio is good. The beds were comfortable, we all got a good sleep, or we were too tired:) Nice night view of the city from our 19th floor.

    Quite expensive as for the hotel facilities but can still recommend because of the staff and the local. Anyway the hotel for us is mostly a place to sleep.

    8.3

  • Courtney
      Australia
    July 20, 2014

    Close to Universal Studios, which was primary reason for choosing hotel.

    Cost - quite expensive for 2 night stay.

    7.5

  • Ronni
      United States of America
    July 17, 2014

    Friendly and accommodating staff! Awesome location for visiting Universal Studios

    8.3

  • Jerelene
      United States of America
    July 8, 2014

    Pool is great for children and teens. Cabanas were clean and available at no extra charge with poolside waiters. Location is marvelous. Do not need a car. Frequent shceudled shuttle service to Universal.

    Did not get the double beds I requested but they sent a rollaway bed to us. Had to ask three times over the first 12 hours before they sent the roll-away bed up to us,

    10

  • Reda
      United Kingdom
    July 7, 2014

    location next to universal studios

    .were given the impression that we were further away from walk of fame and Chinese theatre than we were

    10

  • Surinder
      India
    July 6, 2014

    Nice location Good comfort level

    Parking charges - Parking fee should be complementary Electronic device malfunction - Old TV & telephone handsets - frequent problems

    7.1

  • Fahad
      Kuwait
    July 5, 2014

    Location

    Old hotel , small rooms , old decor ( what shows in pictures totally different from what I saw), no free internet , expensive parking, rude staff and bad customer service. I was going to stay for 6 days, I only stayed one night and changed the hotel it's totally not Sheraton hotel standards at all

    4.2

  • Julie
      United States of America
    July 4, 2014

    Elevators slow and unpredictable. Only 2 of the 3 were working during our stay and they were overcrowded

    7.1

  • Sheila
      United States of America
    July 3, 2014

    Everything was of excellence.

    Not having the immediate access to the pool . Could renovations have been done in the off season.

    9.6

  • Lynne
      United Kingdom
    June 18, 2014

    Good location

    The hotel rooms were a bit tired

    7.1

  • Steve
      United Kingdom
    June 18, 2014

    Room size was very good Staff very friendly and helpful. Great shuttle bus to Universal ( up steep bank ).

    Huge tree obscured Pool View which we played extra for. Balcony in Lanai Room was wasted because of this.

    9.6

  • Lynne
      United Kingdom
    June 16, 2014

    Location and staff.

    Pool closure. Was supposed to be completed a few weeks before we arrived. Our room overlooked the pool a small group of men appeared to achieve very little and pool was no where near complete. No communication advising pool not complete until we checked in. Use of pool was a priority. Alternative arrangements to use pool at another hotel offered , we used and enjoyed. Didn't enjoy trekking across car parks towells under arm.

    7.9

  • Anonymous
      United States of America
    June 15, 2014

    Location with respect to Universal Studios. The room had a satisfactory balcony. Bell men and valet staff were wonderful, knowledgable, and very friendly.

    The neighboring room guests, known as "regulars", were loud and always slammed their doors. Remodeling was taking place around the pool area (trees and plants) just outside our balcony so the pool was closed and the workers were noisy. The fitted sheet came off the bed each night.

    7.5

  • Debbie
      United States of America
    June 10, 2014

    The proximity to Universal Studios was great. While we were traveling we would just pick a hotel and go. We were pleasantly surprised when the hotel was so close. The pear martinis at the bar were exceptional!

    9.2

  • Stanley
      South Africa
    June 7, 2014

    Atmosphere, convenience for our purpose, and generally very good

    Swimming pool not functional

    8.3

  • Sonia
      Netherlands
    June 1, 2014

    The rooms were up-to-date, clean and comfortable. Also if you go to LA just to visit the Universal Studios, this is the perfect location.

    That to go to the swimming pool we had to out of the hotel and go to the Hilton's swimming pool. Also the construction work that made the building shake in the morning.

    8.3

  • Anonymous
      United States of America
    May 28, 2014

    No pool

    7.9

  • Mohammed
      Saudi Arabia
    May 25, 2014

    self parking, short distance to universal studio park and universal walk

    the bathroom was too small, furniture are a bit old

    8.3

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