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3549 Chestnut Street, Philadelphia, PA 19104, United States of America – Show map
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205 verified reviews
They speak your language!
Sheraton Philadelphia University City Hotel's staff speaks: Portuguese, Polish, Spanish, English
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Outdoor Pool (seasonal)
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 25 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Portuguese, Polish, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One older child or adult is charged USD 30 per night in an extra bed.
One older child or adult is charged USD 10 per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 205 reviews
Value for money
Show reviews from:
This all-suite Philadelphia hotel features on-site dining, a rooftop pool with skyline views and 24-hour gym.
Score from 910 reviews Excellent
In the heart of downtown Philadelphia and surrounded by a vibrant history, this hotel is close to many tourist and business attractions, and offers exceptional amenities in an unrivaled location.
Score from 326 reviews Very good
This hotel is in Philadelphia's Business District, across the street from the shops at Liberty Place. It features on-site dining and guest rooms with a flat-screen TV.
Score from 1068 reviews Very good
This historic hotel is in Old City, Philadelphia, within a 5-minute walk of Independence Hall, Penn's Landing, and the Liberty Bell.
Score from 552 reviews Review score
April 24, 2015
Walls were thin and could here very loud sounds (voices/music) from neighbouring rooms (also through adjoining door). Wireless never seemed to work. Hotel is a $10 taxi ride away from downtown (but taxi drivers are good/friendly)
Free breakfast and 'appetizers' in the evening good
April 13, 2015
The restaurant on the main floor was excellent; the staff was curtious and helpful.
March 23, 2015
There was no information available regarding restaurants, etc. in the room. We did ask the concierge, however, he was not helpful at all. He handed us a paper with restaurants listed. We asked about walking to some restaurants, etc., and he said that all of the information was on the paper. Tried to get directions from the hotel to the hospital, and he gave the impression we were bothering him.
The location (close to Children's Hospital) was ideal. We were grateful they canceled our second night stay without charge (they were able to do all of our appointments at the hospital on Wednesday, so we did not have to stay an extra night),
March 19, 2015
Restaurant and breakfast: breakfast was poor and it is an Asian restaurante only...
March 18, 2015
The staff service level could be improved .
March 3, 2015
Noise, Not good isolation. I mean I was very annoyed by neighbors sounds
very close to the exam center, 3 minutes walking only.
February 26, 2015
Staff friendly, location great and parking good.
February 7, 2015
Parking cost -- but we realized. it is costly all over Philly. We are not use to the cost being from a small town.
Loved Axis food and delivery -excellent $ & delicious. In house Oriental Restaurant $$, but very enjoyable & welcoming.-excellent Taxi stop out front - great & convenient for our HUP visits, etc.
January 27, 2015
The bed was heavenly; the food in the restaurant was very good
January 21, 2015
The AC was broken when we checked in. I told the front desk and the lady said somebody will go and fix it.I told them three times, But the truth is nobody ever showed up. I was so pissed.
Nice location. I study at Drexel, so its very convenient for me to go there to see my parents.
January 4, 2015
No coffee in lobby
December 23, 2014
No restroom in the lobby . No hot water in the morning.
December 21, 2014
Overnight parking is 25$, about the going rate for parking your car in a lot overnight in Philly.
From check-in to check-out I was sincerely impressed with my experience. The staff in the lobby were very attentive and warm, as was the staff member who answered a question when I called the operator from my room. The room was large (King-size bed room), well-lit, and clean. I worked at the desk in the room the entire night - the wifi was reliable and easy to connect to. The bed was clean and as comfortable as I could have hoped. I slept great and woke up feeling rested. Due to its proximity to where I had to be the following day, I would absolutely stay again, great value for the experience.
December 11, 2014
The heating system in the room was hard to control, it was either too hot or too cold.
December 11, 2014
My only one minor criticism was the shower, which was more of a dribble. It was room 1423, you may want to get a plumber to take a look :)
I was in town for a couple of days for meetings at UPenn. The hotel was ideally located for that, although quite far from the Downtown area if that where you want to go (just a short taxi ride though). Room was beautiful - clean, comfortable (especially the pillows) and warm. Staff were friendly and wifi was free and super fast. I will definitely recommend this hotel to all my colleagues.
November 16, 2014
Value/money Room service (disposable plates and cutlery in a $400/night hotel??!!) Shower water pressure
November 14, 2014
The bed , it sagged in the middle
Convenience to the college campus for a family visit
October 19, 2014
Cost for hotels in University City are outrageous for people who aren't wealthy. I hardly stay in my room only need something on campus.
September 29, 2014
no Breakfast !!
September 25, 2014
The availability for in hotel meals was very poor.
September 23, 2014
STAFF IS NOT SO GOOD AS OTHERS'
GOOD LOCATION. RESTAURANTS ARE EVERYWHERE. ENTERPRISE IS JUST MINUTES' WALK.
September 19, 2014
very helpful and kind receptionists
September 3, 2014
I like the convenience to where I needed to be. I liked the treatment I received from the staff. I liked the cleanliness of the hotel.This hotel is an excellent if you are visiting UPENN or Drexel Univ. The staff is courteous and very helpful. The food delivery from Axis is great!
September 2, 2014
It's not very clean, the restaurant downstairs is not open long enough, no room service, the staff isn't helpful when something goes wrong, either something major (the electricity went out for several hours) or something minor (your room isn't ready yet). They are friendly and sympathetic, but not actually helpful, and they don't seem to know the difference.
There is a nice outdoor pool, the club lounge is nice. The staff is friendly, the location, if you need to be at Penn, is superb. There is a garage built into the building, there is an Asian restaurant on the ground floor that's pretty good. If there is something missing from your room, they will bring it.
August 26, 2014
Food. Also the extra pay for Sunday does not mean the Club Room is open even 'tho the rate is the same as on Monday when it is open.
Location near H. U. P>
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