Possibly the longest check in ever, not really what you want after travelling from the UK.
First room we were allocated, the carpet around the doorway to the master bedroom had all been ripped up and there was some kind of industrial drying machine in operation.
Second room we were allocated in a different block was like stepping back into the 80's. As well as looking very dated there was a damp musty smell throughout, 8 and 10 year old were now beyond tired so had to get them to bed.
First thing following morning reported this to front desk advising that we were not prepared to stay in this room for the rest of our stay. I was advised the resort was full so we may have to wait some time for another room and we would need to vacate our room immediately. Packed up the car (again) and spent the rest of the day by the pool. Complete lack of urgency shown by front desk staff, we had to check back with them 4-5 times for our room to be advised that they were waiting on house keeping!!!
Finally at around 3, 6 hours after vacating the previous room as it was now raining, my wife approached the desk to be met with the same response and advised them she would not leave until we had a room. Finally some life and we were allocated our third room in less than 24 hours at the hotel. Painful.........
Perfect location for Discovery Cove, Sea World, Aquatica and Universal, all 5 - 10 minutes drive.
When we finally got our third room in less than 24 hours it was great. Modern, spacious plenty of room for five of us. Master bedroom lovely, super comfortable bed. En-suite very well appointed, as was the second bathroom. Everything you could need in terms of self catering.
Grounds were immaculate, great pools and something was always going on in the evenings at the main pool area.