Sir Francis Drake, a Kimpton Hotel  

Beautiful building and interior; Starlight Room is wonderful.

Space as booked for three adults was not provided; extra bed for 3rd adult ultimately did not exist. An additional small room was provided, but this defeated our intention of all staying together. The resolution, such as it was, came very late (after midnight). Explantion and expressions of dissatisfaction to staff brought nothing more than weak apologies.

Location is about the only thing worth mentioning.

Room was so small bathroom was non existant

The location of the Sir Francis Drake is unbeatable, with a cable car stop literally outside the door, and Union Square just down the hill less than half a block away. Also there is a starbucks next door and Walgrens across the road. The decor in the rooms is luxe and our bed was huge and very comfortable. Loved the free wi fi for guests.

We thought the bathroom was tiny - we could only be in there one at a time and could have sat on the loo and brushed our teeth in the basin at the same time! There was no kettle or any facilities for making a hot drink, nor a fridge for keeping anything cold.

They were very accommodating and willing to change our room to one w/a view. Cute robes for kids!

Valet parking fee way too expensive.

The staff was wonderful. I loved the fact that we could leave our car in their private parking area until 4:00 p.m., even though checkout time noon. They kept our bags until 4:00 p.m. as well. The location is perfect for visitors and tourists. The cable car let us off right in front of the hotel!

The price was a little steep for a grandma trying to show her granddaughters a good time. It is not a hotel that most people could afford for special occasions. It worked for my budget, but I imagine most people could not afford the room price.

There's simply no better location to be located while in San Francisco. Shops, restaurants and the famous Cable Car are literally at your door step. Scala is an italian restaurant attached to the Hotel which is very good although a bit pricy. And the Concierge (Leif and Anne) will do everything they can to help you go where you want or even get a table at a rastaurant. I've never seen that in today's World.

I don't want to be unfair but the size of the room for four people was a bit too small eventhough our daughters (15 and 13 yrs) claim they are very tidy...

Excellent hotel, it's location was insane, you could virtually go anywhere from there. Excellent neighborhood. You can ride the trolley in the entrance. Nice rooms. Nice restaurant. It has the Starlight room at the last floor. It has union square (macys, the tree, the ice skating rink) at the left of the corner. Starbucks next to it. Nice beds. Nice Staff. I would recommend it 100%. Excellent price ( same as most hotels without these features)

The only thing that I can say about it is that I stayed in a double room and it was kind of small for four people.

Great location, fine staff, nice room, older hotel with charm

Toilet flapper became disconnected from chain and was not fixed at night though front desk promised. (Toilet still usable but a pain). Got it fixed next day.

Eddie on the front door was amazing and very helpful at all times!

The lifts were slow and sometimes the entry was very busy, so opted not to sit at the bar as it was too noisy.

Old rooms Very unfriendly reception Bad smell in the halls No help from consierge

La Scala restaurant. Great food and service. The reason we chose thus hotel

Grand lobby, great location, friendly service, comfortable room

Room had a strong chemical-cleaning-fluid smell. Pictures on the wall were very creepy. I hate paying for wi fi access, especially when I am paying a premium to stay in the hotel.

Great hotel, great service, great location. Elegant rooms and family-friendly too. I'll book here again.

Wi-fi was only free in the hotel common areas (lobby, bar), not throughout the entire hotel as advertised on the site. Not a big deal though.