Sir Francis Drake, a Kimpton Hotel    

The hotel itself is gorgeous. Room (1104) was nice and very clean. Appreciated coffee in the morning at the Lobby bar. Starlight room has the best views of the city and Scala's is one of my favorite restaurants in sf.

Bathroom was very small. Shower heads need to be replaced (mineral/rust deposits and just old looking).

Cleanliness and housekeeping services

They didnt have a hot water flask for us.

I like the location of the hotel.

It was too busy in the lobby entry area and way too many tourists. Overall, the hotel wasn't what I expected. However, I was upgraded "or so the front desk lady said" to a room that was nice and clean with a very comfy bed.

Loved Eddy the Bell Man!

Centrally located for shopping and access to all tourist destinations. Concierge was especially helpful.

The windows were old and only single glazed and thus the room was extremely noisy at night. Also had a dog howling in the next room until the early hours on our first night. Starlight Lounge was over rated.

Being in a historic hotel Conceirge Katherine extremely helpful and friendly - also other staff - Whei - asked and got tour of sleepeeze room!! Beefeater and staff friendly Pizza and wine tasting hour great, met interesting travellers at the hotel. Bed very comfortable. Fab. location for exploring city, and shopping/eating.

Nothing in particular, expected street noise, as being in such central location. We were on 14th floor, for 5 nights, it was'nt bad, we were tired and slept at end of day. Curtains and blind were good to really darken room. Would have liked coffee/tea available in the room itself. However, it was available downstairs.

The room is very clean. Bed is very comfortable. Bed sheets are so smooth. Decor is great. Location is so excellent.

Counter staff is not very friendly. The check in timing. We can only check in at 3pm.

The associated restaurant 'Scala' is arguably the best in house restaurant anywhere.

Te business centre MDD not work for me or for a number of guests.

Great location, stylish.

Tiny, but that would be fine for one or two people. It isn't obvious that you have to request a coffeemaker be brought to the room - having one would be nice.

bed - great review from a guest with a bad back, room, proximity to union square, helpful staff.

excessive overnight noise / from road works. tram and taxi calls during the morning . no tea/coffee making facilities in room

Great location, good wireless, comfortable chair / desk area

Smell of breakfast very early, windows would not close properly, very expensive mini-bar, environments were slightly worn, could not find a good area to work in common spaces

Great location Nice staff Awesome views from the Starlight Lounge up top at night!

Bathroom was smaller than you think possible. Kept knocking off the toilet tissue holder while sitting on the toilet and we're fairly skinny :-) No continental breakfast but that's true of all hotels in this area AFAIK.

The location is exceptional for shopping, airport accessibility via BART, and proximity to the conference centre. The lobby is very well appointed, and staff are helpful.

The hotel itself is a historic building, and the rooms may be small for the tastes of some. Business wifi was less than reliable, and suffered a security lapse during my stay, but Kimpton staff were able to rectify it fairly quickly.

Location

Took the offer to not have my room cleaned for 3 nights, but only received 1 voucher. All that time I didn't even have a washcloth. Room was waaaaaaaay too small.

Ambiance, decor, old fashioned, Scala, shower

some areas more jaded than quaint

We loved the historic feel of the hotel. It was very well renovatedand well maintained. The staff are friendly and very curteous, especially the period dressed doormen. We will definitely stay there again if we are ever in San Francisco.

Good location ,beautiful lobby

Bathroom is too small ,the facilities are old

Staff was excellent. Decor and building was nice and relaxing. Bath products were exceptional. Loved the "green" incentive... Discount at the restaurant for house keeping deferral.

Bathroom in hotel room was way too small. My husband is 6.3 so everything about it was difficult given its super small size. Did not like paying a cover charge for the starlight room seeing how we were guests of the hotel.

Greatest location in San Francisco.

Very over priced for the type of accommodation. A small room with a king size bed and tiny tiny bathroom with no place to put anything. The room was horribly hot and it never quite got cool enough in the afternoon & lots of noise - the rooms are paper thin. We were up all night due to some late night partyers who got back to the room at 2:30 am and stayed awake until 4:20 am. Also, not enough hangers in the closet. We had better accomodations at the Comfort Inn. You had us waive the hosekeeping for a paltry 10.00 voucher and your horribly tasting breakfast cost $18 - what a rip off and your parking price is totally insane - right around the corner I can park for $29.00 with unlimited in/out and if I knew that I would not have used your valet service. My car was damaged but they deny it and I can't prove it but I was not happy. No one advised us there was free coffee in the lobby - we were disappointed you did not even have a coffee machine but we really were annoyed on our check out date to see that there was coffee available and we had done without for 2 days. None of your employees seem to care about anyone - typical cold city attitude.

Happy hour

Small bathroom, and room for the price too expensive. Front desk night staff did not follow up on reuqest for new tv remote

Friendly staff. Location. Complimentary wine hour.

No rubber or plastic mat for the bathtub Also no grips for entering or leaving tub. Dangerous, particularly for older folk.

Small rooms for the price payed

Comfortable room. Welcoming staff. Prompt room service.

No coffee maker in room. Very small bathroom.

Location

Shower, water went everywhere because I think we had an accessible shower therefore no ledge to stop water from running outside the shower, shower curtain didn't help, and only 2 towels for 2 guests so no extra towels to soak up excess water. Elevators really old and slow, I'm very surprised I didn't get stuck in one.

Location was ideal, staff very helpful, they get a 10 for responsiveness, good value.

Street noise. On 8th floor and could not seal out street noise due to age and condition of windows. Had to buy ear plugs in order to sleep.