Sir Francis Drake

Location - great to get to everything.

What a disappointment. The room was not clean (hair in bathtub, dirty towels left on floor, discolored towels). No coffee maker in the room, no one answered the phone for room service 3 of the 4 nights I was there.

reason for choosing hotel was rate and location.

The television did not work, however, the hotel lowered our rate to make up for that.

location, staff

bathroom was tiny, window shade was broken, room was a little shabby.

Great location on Union Square.

The lobby is amazing for getting together. Your restaurant was excellent from the staff, service and exceptional food. Loved your gentleman at the door: what a nice guy!!! Always smiling.

Thought the room was cute but very small for 400$ per night!

The location of the hotel is wonderful. Staff were friendly and helpful. I especially liked the Porters - they were wonderful and helpful.

Location was great for the event I was attending.

Service was poor; assigned a room and they desk clerk assigned the same room to someone else and that party walked in on us; television and electricity was not working, carpet became wet from a leak (unknown origin), management responded after several trips back to front desk; door to bathroom stuck. With all these problems, I requested management work something out for us in regard to the price of the room! Management did respond favorably.

Location

It was dusty, we wait 1 1/2 hours for our luggage to be in our room (after 3 or 4 calls), room & bath tooo small, I asked for a baby blanket and a really big puffy comforter was delivered...not kid friendly at all.

The helpfulness of the staff, the location, the great lobby bar, the art deco style were just marvellous!

The room was nice but small and dark and I missed a shampoo, conditioner and body lotion in the bathroom which in my understanding should be complimentary and included in the price.

Accesability to San Francisco sites and public transportation, shopping and restaurants

No swimming pool. Pretty minor concern though.

If you are staying in San Francisco for shopping this hotel is in a great location. The lobby of the hotel is beautiful but does not reflect the guest rooms.

I absolutely hated the bathroom. It is a cracker box so imagine trying to put on make up! The hotel was used as a stop off before flying home from Napa so we only spent one night. If I were going to be in San Francisco for any time I would definitely not stay at this hotel unless there are rooms with decent size bathrooms. I had read that the hotel had been renovated and was very disappointed that the rooms were not nicer. When checking out the management asked how everything was and I told him about my disappointment. He was very nice and dropped the cost of our parking which he did not have to do. My suggestion for the Drake is to try making the rooms a little fancier since there is nothing to be done for the bathrooms.

Great location(at Union Square). Big and beautiful looking building. Excellent inside decor. Good size well done rooms. Reasonably priced. Starbucks coffee shop in hotel building. Shopping all around. Walking distance to China Town. Cable Car stop at the hotel.

No tea/coffee maker.