Hotel Sofitel Los Angeles at Beverly Hills    

The staff was great I loved the decor room and restaurant service was excellent

The double beds are small........

The hotel was beautiful. I especially liked the outdoor patio area. All of the staff was wonderful, very helpful and nice.

We didn't like the room with the city view. All we saw was the mall. The hills view is much better.

Location, services

City view room had a view on the wall of Macy's shopping center

Proximity to shopping

Was given a noisy room (Beverly Suite); originally booked one facing the hills.

The warmth of staff

The heated pool was not so hot

staff were very friendly and we got a very nice upgrade

Bed was very comfortable

Room was too warm.

Room keys kept getting de-magnitized

Everything

Nothing at All

Excellent service top class hotel with excellent staff. I really liked the concierge service they all helped me every time i needed them

not much to say here as i had an excellent stay

Design Service Location

Staff at every level was friendly, professional and helpful. Great stay overall!

Was close to Cedar Sinai Hospital

Quality of amenities in the room. We were in the Presidential Suite (rm 1045) . Constant sirens going by which I would think for $600/night the windows would be sound proof. Also for $600.00 I expected the fireplace to work. It did not. They sent Eng'g up to fix it the next day...by that evening it was again not working. Also multiple outlets did not work..so when plugging in my cell phone to re-charge it didn't charge. Changed to a different plug and it worked. Overall the quality of the room was sub-par for what I'm accustomed to for this type of price...room had the wow factor when you walked in, but the reality of the quality of the room was poor.

Location

Parking charges 33$ per day too much

The location was good. Service was impeccable. Very good food

Room was too dark; not enough light. Lamp wouldn't stay on. Had trouble with television signal. We ordered a movie but couldn't watch it. Bathroom garbage can was too small and it was VERY inconvenient to have a "step-on" can

From the minute my daughter and I walked in the front door we were both treated like royally from a room upgrade down to the fresh baked cookies given at reception. The rooms were well appointed (yes, I took all of the Lanvin products..), the gym was large and (actually) had people working out in it and the food from room service offered a low calorie/low fat menu (finished by a plate of Macaroons, of course). But most of all, the staff were the most courteous and friendliest people I have ever encountered. I am from Australia and travel quite a bit around the world and have stayed at of sorts of places yet have never been compelled to write a review before. I only wish other establishments would understand that it is the little things that really make a difference.

Quiet, comfortable

Needs a make-over. Classic comfort and "luxury" are not the same thing. Also, the confirmation was very confusing. Some sites combine payment and confirmation. In fact, the last thing I did before receiving the confirmation, was to enter my credit card information. Furthermore, the print-out stated that "tax and city taxes were not included" It is very easy to interpret that as: I'm paying for the room rate now and will pay taxes later. Thinking I had paid, I requested a reimbursement from my company, then had to explain the situation when I submitted a second reimbursement. While it was not the end of the world (obviously), it was awkward (along with check out). I would suggest making it clear to your customers that "this credit card information does NOT constitute payment". Payment is settled at hotel upon checkout. Other than that small hiccup, i enjoyed the hotel very much.

The staff were awesome...

None.....

Good atmosphere

Modest location

Excellent service. Quick response to any request. Very clean, extra soft bedding and awesome shower.

Location is in a high volume traffic area so it is a little hard to get to in prime traffic times.

Very good location,next to shopping mall. The room have nice interior and the staff are very friendly.Very comfort stay at Sofitel Hotel, los Angeles.

Very friendly staff. Very Clean. Nice room.

The bathroom door does not close completely.

The restaurant menu we felt was lacking. We did not eat there but the menus were limited and we felt they could have offered a buffet breakfast rather than only a la carte.

The welcoming was amazing. The personel is very friendly and you feel athome right away. They have a sense of details. For example it was raining and when I went out for a walk they right away proposed an umbrella. Very nice expereince. And the rooms and bathrooms are very nice too

The concierge was fantastic. Helped us find last minute new year's dinner reservations with diligence. Entire staff incredible and helpful.