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Newest reviews for Soho Grand Hotel

  • Sergio
      United Kingdom
    September 14, 2014

    Amazing views, great athmosphere, friendly and useful staff and very good restaurant menu.

    9.2

  • Vanessa
      United Kingdom
    September 6, 2014

    The styling, the staff, the location, the food and the cocktails! Loved it!

    The gym was a bit small and I was disappointed there was no roof terrace as the photos seem to indicate.

    9.2

  • Anonymous
      United States of America
    September 2, 2014

    staff

    8.3

  • Anonymous
      Netherlands
    September 2, 2014

    Location, the doorman, the fastness of checking in, the great room with a view on West Broadway and the nice vibes and atmosphere in the hotel. This is a great hotel with spacious rooms and suitable for travelers of all ages.

    I really enjoyed my stay and believe everything was excellent. I would definitely return. However, my only negative experience unfortunately was the poor concierge service in the lobby across from the reception on my last day after checking out when booking a taxi. Finally, the doorman in front of the hotel assisted me in a great way; he did a great job that in fact the concierge should have done.

    9.2

  • Karen
      Canada
    September 2, 2014

    The Soho Grand is a perfect little gem. I loved the location and was thrilled that I could walk everywhere that I wanted to go. I would definitely stay there again.

    10

  • Anonymous
      Brazil
    September 1, 2014

    Best to travel with dogs (all sizes) Excellent location Very clean Good space

    9.6

  • Juliana
      Brazil
    September 1, 2014

    Location is excellent The room and bathroom sizes are great Its very clean They have free bicycles for the hotel guests Excellent door men

    9.6

  • Anonymous
      United States of America
    September 1, 2014

    The staff friendliness fluctuated, with the staff behind the front desk being a smidge haughty (mostly the female staff) and the guys at the front door all being delightful!!

    My car got damaged when I picked it up from the valet and I didn't discover the damage until I got home. *The light in the bathroom (could barely see myself in the mirror getting ready) All luxury hotels have magnification mirrors in the bathroom, they really need them with the lack of light.

    7.9

  • David
      United States of America
    August 31, 2014

    Lobby and Lounge

    Felt that the lobby and lounge were a bit dark

    8.3

  • Charles
      United States of America
    August 26, 2014

    The Grand Bar was filled with excellent customer service and a great selection of different beverages. The location was very central to all the hot spots you would want to see. Everything was impeccably clean, and the whole staff was professional and courteous. I would definitely stay there again.

    9.6

  • Anonymous
      Cyprus
    August 26, 2014

    the location, the hotel bar and the bar decoration

    We had a very bad experienece, the hotel team placed a complementary bottle of water in the room upon our arrival which we partly consumed and it turned out that the bottle was not sealed and that it had lipstick on it!! What we found even worse was the attidute of the management when the incident was reported ...they would not apologize and they insisted that it was beyond their control.... There are definetly better hotels with the same if not with lower rates in Soho!

    6.5

  • Birgitte
      Denmark
    August 26, 2014

    Very helpful staff location nice interior

    Way too much noise in the lobby/bar area (DJ), lack of roof terrace / bar which the pictures on the web had lead us to look forward to

    8.3

  • Anonymous
      United States of America
    August 26, 2014

    We really liked the trendy atmosphere of this place, good wifi (needed to get some work done), great location, and super helpful staff. It looks like a great place to be if you have a dog in the city. We didn't travel with ours, so I don't know the details of their pet policy. However, we missed our dogs, so it was nice to give some pets to other furry guests.

    The room was clean and well appointed, the only thing I noticed is that the room may have formerly been a smoking room at one time before the crackdown on smoking in the city. When I would shower, the condensation would have a yellow tint on the all white ceiling. Weird thing to notice, but I did. Not enough to make us unexcited to visit again.

    8.8

  • Justina
      United Kingdom
    August 25, 2014

    Excellent welcome, clean and quiet room, best mini bar I've ever encountered, wonderful bathroom products!

    The coffee machine on the 5th floor was broken which meant running to the 4th in my pj's.

    9.2

  • Anonymous
      United States of America
    August 22, 2014

    Hotel is opulent and has a cool vibe. Rooms are well furnished, though tight. The location in Soho is good, close walk to everything (Village, subway, Soho, etc.). Several great coffee places and/or bakeries within a short walk (one across the street). Staff was pleasant, some much more outgoing than others.

    The hotel needs upgrades in the rooms. The bathrooms are showing their age. There are leaks (long-term ones), yellow water spots on the ceiling, a/c units are old and don't function all that well with the new wireless thermostats. We had an issue with the a/c basically not working throughout our first night and got only an apology the next day when we were leaving to go out. Upon our return 6 hours later, we thought the problem would've been looked at, but it had not been. There was no note left in our room as to the status of the issue, so we had to contact the front desk again to see what happened. It didn't seem like the first attendant had even made a note in our file about a problem, so finally an a/c tech was sent up. Apparently, there is an ongoing issue with the wireless thermostats and their lack of transmitting to the actual a/c unit. The tech moved the thermostat closer to the unit, and it worked fine. This should be addressed if it's a known issue. We weren't offered anything for the lack of interest on the part of the hotel staff nor the uncomfortable night we'd spent, seemingly unnecessarily. Also, you can hear quite a bit of noise from the hallway. The cleaning crew, instead of propping room doors open, keep them slightly closed. So, every time they enter and exit the room, the door bangs - this is annoying when you're trying to sleep on a Saturday or Sunday morning...They start around 7/8am with the cleaning...not so great for a hotel that bills itself as being in trendy Soho where it's the norm to be out late...All things considered, though, it was a good stay. The rooms are tight, and there are no fans in the bathrooms (thus the moisture problems), but the location is good. Our room, though it didn't front a street, was in the inside corner of the building, so we could see directly into another room. Kind of weird.

    7.1

  • Anonymous
      Brazil
    August 21, 2014

    High quality service, location is perfect in the heart of Soho

    Very noisy to sleep. Either you hear the non stop street noise or the air conditioning.

    9.6

  • Jennifer
      United States of America
    August 19, 2014

    Location and staff were excellent, hotel design was beautiful. We were on the 16th floor and had a great view of the city.

    Food and drinks were overpriced. Very noisy. We heard everything that was going on. At 2 in the morning all I could hear was someone walking around in heels on the floor above us. Heard everyone loud and clear that walked past our room. And there is no exhaust fan in the bathroom, which is odd.

    9.2

  • Ivan
      Spain
    August 19, 2014

    Staff. Location. Style!

    Nothing!

    9.6

  • Wesley
      United States of America
    August 17, 2014

    the location was great the staff was excellent Room was kept very clean by housekeeping

    The AC could not keep the room clean, maintenance could not repair it and we were warm all week.

    6.7

  • Xiaoyun
      China
    August 15, 2014

    not worth the price.

    5.4

  • John
      United Kingdom
    August 13, 2014

    amazing location!

    7.9

  • Mauricio
      United States of America
    August 13, 2014

    I love staying at places that are located in active and dynamic areas, specially if they reflect that same vibrancy. You get that here. Located in the core of Soho, the Soho Grand Hotel gives you a uniquely stylish environment which encourages its guests to want to become one with the city.

    Couldnt say.

    8.8

  • Williamj
      United States of America
    August 10, 2014

    Location is excellent

    You need to know that checkin is on the 2nd floor. No one around at checkin and it took a few minutes to figure out where checkin was located.

    8.8

  • Anonymous
      United Arab Emirates
    August 10, 2014

    Location, design, staff

    AC old and super loud, prevented good night rest

    8.3

  • Anonymous
      United Kingdom
    August 7, 2014

    location, room and bed clean and comfortable

    toilet difficult to flush, poor gym facilities

    7.5

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