Soho Grand Hotel    

great service and product quality

The evening staff in the lounge were rude

Very cool, excellent knowledgable concierge, fab location, comfy king size bed.

Breakfast not as good as some local diners. Wouldn't bother booking bed and breakfast. Tables too close together.

loved the decor and ambience of the lobby/bar area. just beautiful at night. very impressive. the door staff friendly and the desk staff were very helpful and informative.

the air conditioning in our room didnt work so we had two uncomfortable nights sleep.

Champagne on arrival, nice staff.

Room was SO LOUD- music from outside kept me up all night.

Location Staff Food Service

Unique atmosphere Friendly and helpful staff Eminent location Nice lobby and lobbybar. Good choices of whiskey. Good music with good sound. The bar makes you happy. Very good view to world trade center from hotelroom.

The room was a bit small. It was expensive

Location, great staff

Small rooms, bit pricey for size of room

This is our 3 rd or 4 th year and we mostly prefer the hotel because of its location. Also it has a happening night life not only for the hotel customers but for others also.

For the first time we had a cockroach in the room which is may be normal for NY but very disgusting for us. It shouldnt be in this hotel.

Location Cleanliness Nice front desk and concierge folks

Service in the bar/coffee area was abominable. Nearly non-existent.

Location, entourage

Tiny room

Hotel location in Soho is great. Staff are friendly, but not too informative of hotel facilities (hotel view from roof). Shower and bed was great!

The price is high! 400 USD without breakfast included is poor, and expect this when this price. In addition is 15% tax and city tax. Not to mention tipping of staff for cleaning the hotelroom...

Location was great: smack in the middle of Soho. Staff was very nice. We got a free upgrade as well. Close to lots of great restaurants!

Price was quite high.

Extremely unpleasant treatment of a minor incident, the staff lied to other customers leading to a huge fuss.

location

I loved the hotel design and decor. It gives a beautiful first impression when you walk in the front door. The beds and pillows were VERY comfortable, so good I wanted to stay in bed each morning. Also loved the view from the window of my room.

I was on 9th floor with a busy intersection below, and could hear cab drivers honking all night. (I know this is not the hotel's fault -- it's just New York). Luckily, I had brought ear plugs with me!

Hotel beautiful and festive, staff welcoming and friendly, great location, love the wallpaper in the bathroom!

nice staff, comfortable bed

too dark, too pretentious, too expensive

Loved the location and the design of the hotel. Very cool and very botique.

Unexpected tax amount on bill. Expect tax in the us however not on a booking.com bill. In fact, I am very unhappy about this.

very nice hotel in a great neighborhood

expensive, small room

Fashionable, but not too pushy.

I cannot think of any.

*Staff very friendly *hotel is well located in tribeca *Free internet

The air conditioning was very noisy. The room, and it was a deluxe one, was smallish. Also, there was a large bottle of water on the minibar with no indication that it cost money....They tried to charge me $10 for it when I left. To be fair, after I queried it they removed the charge from my account.

Hotel location was great.

The Restaurants were pretty poor in the morning. I had to wait 2 minutes to get a table in the morning.

Location

Room had minimal space for unpacking. Bed was unusually high - I have extreme arthritis and it was very difficult to get up and onto the bed. My companion who does not have health issues fell out of bed on s way to washroom during the night as he forgot how high up the bed was. I also found the food pretentious and health issue UNfriendly.

Interior design is really good. So is the location.

Though one night in the room costed $300 including all taxes, they blocked $450 "just in case". I don't think that was necessary. It usually takes russian banks 6 weeks to unblock your money after that.