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Newest reviews for Madison Suites Hotel

  • Cathy
      United States of America
    July 6, 2014

    Location Suite configuration Breakfast included

    - No elevator (therefore not handicap accessible) - No kitchen/restaurant (may be opening soon) - "Business Center" is not a center but a kiosk in the lobby - Hallways not air conditioned. - Very dated building: Furnishings; musty smell - Understaffed

    5

  • Elaine
      United States of America
    June 5, 2014

    Location and quiet at night.

    Staff not interested in being helpful or friendly as often were looking down instead of greeting guests as they walked in. Didn't help with blinking room phone light after repeated requests. Didn't know that the hotel guide book lists incorrect tv channels and an update was not provided. Breakfast staff not well trained. Had the large screen TV on the Spanish language station for their benefit. (Desk staff said they did not know how to change it so I did.) Brought in extra bread with bare hands! Ran out of jelly and just shrugged. Don't they keep an eye out for low supplies? Started to clear food before the end of the breakfast period. Terrible service and not good breakfast offerings. Room smelled like it was once a smoking room.

    6.3

  • Mary
      United States of America
    May 25, 2014

    I liked the location and the friendly staff. The beds were very comfortable and the room was clean. The linens were nice and white and smelled of bleach cleaning which I also liked.

    I did not like the bathroom as it was in need of upgrading with better bath fittings. The mirror was put on the wall and was held by 4 nails, the vanity was cracked in a few places and glued badly, the bath tub was not as clean as it could be. I was disappointed that the advertised waffles were only available on the day before we left and we were t here for six days.

    8.8

  • Tameka
      United States of America
    May 24, 2014

    The hotel has great potential but unfortunately it is not used to its full potential.

    Upon check in we were charged our entire stay which was 7 days. This is not customary among hotels and no where on the website or at the hotel did it display the policy. The artificial plants were dusty. The bed linen had cigarette burns in them. Their was a condom wrapper under the pull out couch. They didn't have enough towels for my family of 4. The keys demagnitized frequently requiring us to go to the front desk each time we arrived back on the premises. The very first night someone else entered my room with a key. They had accidentally been assigned my room. Last but not least a bed bug was found on a pillow. Do not stay there!

    4.6

  • Michael
      United States of America
    May 18, 2014

    Rooms were very dark, just a very cold atmosphere

    5.8

  • Anonymous
      Canada
    April 29, 2014

    Clean

    7.9

  • Latrice
      United States of America
    April 29, 2014

    The size of the suites, the beds were comfortable and the water was always at a good temperature. the daily breakfast and it was quiet

    The policies of the hotel were not clear on their website or at the location; you have to pay upon checking in which is not typical in my experience you usually pay at check-out or the night before. They have poor housekeeping and the common areas are very dusty. Too many things not functioning properly like TV remotes or the room keys deactivating every other day

    6.3

  • Anonymous
      United States of America
    April 8, 2014

    The staff was great

    The complementary breakfast was horrible...bagels were stale. Breakfast started at 6:30...i got there at 7:00am and everything was just about gone...and they weren't making any fast movements to refill anything. Very disappointing

    7.5

  • Anonymous
      United States of America
    April 8, 2014

    It was what I expected and I was happy. The staff was helpful.

    9.6

  • Anonymous
      United States of America
    April 3, 2014

    The room was clean and reasonably well appointed. The front desk staff were friendly and accommodating. The price was good.

    The breakfast left a lot to be desired. The room had a distinct moldy carpet smell which was very unappealing. The food choices were extremely limited and consisted mostly of processed pastry items. There was no protein (yogurt? eggs?) that we could see, and no fruit. The serving equipment was not terribly clean - lots of smudges and dried on old food. There was a kettle type thing that may have had oatmeal in it, but a skin of some sort on top of the water prevented us from seeing it. Breakfast was supposed to start at 6:30 - we went in at 6:40 the hot water for tea was not yet hot. Maybe later on there was more food, but the whole experience was so off-putting, we had to leave and find breakfast elsewhere. Hands down this was the worst free hotel breakfast we have ever encountered (and we've encountered a lot of them.) Too bad, because the room itself was a good value for the money.

    7.5

  • Ross
      United States of America
    March 18, 2014

    The welcoming and pleasant attitude of the staff

    Nothing

    10

  • Bernadette
      United States of America
    February 6, 2014

    My stay here was everything I expected it to be! I was pleased!

    10

  • Anonymous
      United States of America
    January 10, 2014

    I liked that once I had seen the room and had gone to the front desk to change room they changed it. I liked they refunded my money after the second horrible room they offered us. I loved the other hotel we stayed in a few minutes away.

    I didn't like the rooms, the decor. I thought the rooms would look like the picture from the website and was sadly mistaken. I didn't like how one room was worse then the next.

    3.8

  • Yevgeniy
      United States of America
    November 28, 2013

    Good location, nice staff, good price, comfortable room

    10

  • Stephanie
      United States of America
    November 24, 2013

    Courteous staff Rate Size of room Appearance of public areas

    Manager reneged on reduced rate for guaranteed 2-night per week reservation.

    7.5

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