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Score from 84 reviews Wonderful 9.2/10

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Newest reviews for Somerset Inn Troy

  • Melissa
      United Kingdom
    August 26, 2014

    Excellent Rooms Reception Staff always there to help Food was good All staff made you feel welcome Great location, about 25 mins from Detroit, 2 minute walk to the mall, which has loads of shops!

    10

  • Nancy
      Canada
    August 24, 2014

    We were shopping, so it was a perfect location.

    8.3

  • Shelley
      United States of America
    August 19, 2014

    Modern upscale decor

    For the money I would have appreciated a continental breakfast or the newspaper delivered to my door. I have stayed at hotels that cost a third of the price and feel I've gotten more for my money.

    7.1

  • Anonymous
      United States of America
    August 19, 2014

    Made-to-order breakfast was excellent!!

    Bathroom a bit small. We were running into each other and not enough space for toiletries for two.

    9.6

  • Ricky
      United States of America
    August 19, 2014

    We were there for the Woodward Dream Cruise, and the location was great. Plenty of parking for car trailers.

    10

  • Laura
      Canada
    August 19, 2014

    Have stayed at this hotel many times and always leave happy. The hotel rooms are comfortable and there is plenty of parking available. The location is good, close to restaurants and shopping. The staff is always friendly and helpful.

    The room we were given had an interconnecting door. Unfortunately, the person next door was very loud late into the night. He kept us up every night and we could hear every word he said. We would ask for a non interconnecting room next time.

    9.6

  • Terri
      United States of America
    August 1, 2014

    We always think that when we go out of town that we should chose a "brand name" hotel to be sure we have good accommodations this visit we were forced to step out of the box and stay at a hotel chain we never heard of Thie Sommerset was beyond our expectation The staff was friendly. We liked the added touches like the cookies in the evening and free wifi. The hotel is beautiful and the bed was so comfortable. We never heard of Sommerset and were a little reluctant. The next two nights we stayed at a Marriott. It was nice but not as nice as Summerset. Next year when were in the area we would definitely stay at Sommerst

    10

  • Daniel
      Canada
    July 22, 2014

    Staff were courteous and helpful. The room was updated with modern decor and the bed was comfortable. The exercise room was adequate and the business center had a computer and printer. Restaurants were good and there are many other choices nearby. The convention rooms are excellent. Good place to hold meetings.

    8.8

  • Paul
      United States of America
    July 15, 2014

    Great people that work there and there is nothing bad about the place

    10

  • Lance
      United States of America
    July 15, 2014

    Very classy and nice lobby good location

    Said free wifi doesn't work, rooms a bit outdated

    5.4

  • Anonymous
      United Kingdom
    July 5, 2014

    Proximity to shopping mall and eating places

    6.7

  • Sue
      Canada
    July 4, 2014

    Like the size of the room and the bed. Loved that htere was a Keurig coffee brewer (would have liked a few more so that both people had a choice) Liked that there was a mini fridge in the room. Bathroom was nicely equipped.

    Did not like the pillows -very hard and uncomfortable. Would be nice to have a choice of firm and soft/fluffy. But loved the bed!

    9.6

  • Connor
      South Africa
    July 2, 2014

    Location , room service , staff. Good size room , flatscreen tv.

    Rooms dark . No pool on site.

    9.6

  • Joe
      Canada
    July 1, 2014

    Staff was friendly. Recommended that next time we book directly with the hotel to take advantage of the Canadian discount that is available. Huge savings but you have to book with the hotel directly. Great recommendation.

    We had to move rooms as the first room we got smelled very musty. Second room was ok but the air conditioner made so much noise.

    7.1

  • James
      United States of America
    June 24, 2014

    Location, Location, Location! directly across the street from a great 9 hole golf course.

    we came from China for business and really needed the WI-FI for our cellphones to avoid high data charges. the Wi-Fi on our floor (9th) had no signal the 1st week of our stay and very poor on week 2.

    7.9

  • Andrei
      Canada
    June 9, 2014

    Hotel was nice. The front desk staff need people skills enhancement.

    6.7

  • Anonymous
      United States of America
    June 6, 2014

    Close to the shopping mall

    Didn't have a swimming pool

    7.1

  • Marc
      United States of America
    May 27, 2014

    12th floor very quiet.

    Banquet guests smoking at entrance.

    10

  • Jeff
      United States of America
    May 25, 2014

    Great views, friendly staff, clean.

    The queen bed was to small.

    10

  • Hamdi
      Canada
    May 21, 2014

    the location, the hotel décor,

    the Wi-Fi, there is no bellhop,the cleaning stuff knock on the door at 9.00 am exactly disturbing our sleep, the extra bed is so uncomfortable

    8.3

  • Kanwardeep
      India
    May 5, 2014

    Most unlikely place to be recommended on your site. The rooms that were shown on the site and the ones that were offered to me on check-in were totally different. when questioned the hotel staff they refused to answer. the rooms were smelly and there was a bad odour in the room. I walked away from the hotel and they did not care. it is a pity to see the hotel in this state. I would suggest your site should not recommend this hotel and should remove it. the hotel refused to return me my money paid for 2 nights.

    2.5

  • Steven
      Germany
    May 4, 2014

    Restaurant was very expensive and the food was only marginal.

    7.9

  • Anonymous
      Romania
    April 20, 2014

    The staff was very friendly. Parking is free and easy.

    The room was very dusty - the carpet needed a deep cleaning, and the ventilation system was dirty and noisy. Walls are very thin, and it's too easy to hear what's happening in the hallways and other rooms. On the whole, it isn't great value for money but acceptable.

    6.3

  • Sheila
      United States of America
    April 14, 2014

    I liked the proximity of the hotel to the company office. I also liked the excellent service: near midnight, I heard an alarm clock sounding off in the neighboring room and called the front desk to address it. It was taken care of right away so that I as able to go to sleep.

    I didn't like the fact that there was no water in the fitness center. The equipment was also okay and wish there were a few more cardio options (like a bike).

    8.3

  • Robyn
      Canada
    April 11, 2014

    The atmosphere and the way the staff treated us perfectly

    The wifi could have been a little easier to access but it was still good

    9.6

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