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800 Sorella Court North, Houston, TX 77024, United States of America – Show map
Excellent location – rated 9.2/10! (score from 77 reviews)
Rated by guests after their stay at Hotel Sorella CityCentre.
|Room Selected at Check In|
|Junior Suite with Sofa Bed||
|Deluxe Double Room||
|Deluxe King Room||
|Double Room with Two Double Beds||
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78 verified reviews
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Hotel Sorella CityCentre's staff speaks: English
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WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 21 per day.
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to three children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One older child or adult stays free of charge in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 77 reviews
Value for money
Show reviews from:
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May 12, 2015
continental breakfast is lacking for such an hotel
Bed was comfortable ,and the room was very functional
May 10, 2015
Rooms a little tired now and basic
April 28, 2015
Room service choices
March 20, 2015
use the valet parking can't find the front door otherwise.
March 13, 2015
We loved how updated and clean the hotel was!
March 3, 2015
Shuttle service fees to/from airport were expensive.
Facilities were perfect.
February 27, 2015
The area and the view.
February 8, 2015
Was able to book a room on short notice for a good price for last minute business.
February 6, 2015
The hotel was to loud
February 3, 2015
The fastest check-in checkout in the world, it took only one minute.
January 21, 2015
Service was extremely poor throughout stay, and we did not feel welcome. Poor value for money. Will not stay again. Although written all over our reservation and calling ahead to notify the hotel of our honeymoon, no attention or special considerations were made upon arrival. I also called to speak to the concierge multiple times to understand if there were any packages available that we could add on, but was told no. In addition, at check-in and throughout our stay, the concierge never once talked to us about the amenities the hotel had to offer including complimentary shuttle bus within 5 mile radius, dining reservations, suggested bars, etc. We only found out due to us inquiring ourselves. Restaurant/Lobby staff did not approach us at any point during our stay to ask if we wanted to place an order for breakfast from the menu including food or special coffees. Instead, they were busy with other tables, and we ended up being limited to the continental breakfast. Please note that we stayed in the hotel 9 consecutive nights and had breakfast every morning. We called reception for valet to retrieve our car 20 minutes prior to our departure. After waited at least 10 mins outside and downstairs, someone finally asked if we were waiting for our car. Valet lost our keys in cabinet, and we had to personally locate them ourselves by digging through all of the keys. We were still charged full price for parking overnight regardless of the inconvenience. In addition, the threshold to the door of our room was not flush with the door. To the point that you can see over a 1/2 inch gap underneath the wood floor outside into the hallway. Also, the door did not close tightly which meant that we could hear anything and everything that happened outside our room.
Location was great! Complimentary parking within the attached carpark. Continental breakfast was nice with fresh fruit, cereal and pastries.
January 18, 2015
I enjoyed the atmosphere and the attentiveness of the staff. The room service menu was slightly limited, good choices just not an abundance of options.
January 18, 2015
If I must say , there was an empty sprite can in the refrigirator.
The staff was very accomodating .
January 7, 2015
the room service is bad and closes too early 10 pm
December 30, 2014
No bathtub in room
Breakdast was excellent with healthy options and quality choices
December 23, 2014
Upon arrival, I had several suits I was carrying by hanger in addition to my backpack. Despite seeing several employees at the front desk, nobody offered to help me with my baggage or offer a cart or someplace to hang my attire.
Very upscale, classy rooms. Big showers, comfy couches, beds.
December 16, 2014
November 23, 2014
I paid for a junior suite that didn't seem like a suite to me. The rooms shape was extremely odd and if you wanted to put anything in the fridge you can forget it bc its loaded with drinks if you touch them or bring them out of the fridge they will charge you $5.00 ea for water or coke etc.. The junior suite was nice but not worth the money i paid.
The location is always nice. The bed was awesome. They did bring my wife chocolate covered strawberries and champaigne. The service and breakfast is awesome !
November 16, 2014
Great location, comfortable and fun property. We love it!
October 7, 2014
breakfast and breakfast environment was sub standard
Location and proximity to my place of work.
October 1, 2014
Parking - garage needs better signage to direct to top floor on1st arrival - near hotel entrance. It's still a long walk with bags from there to reception. Entrance from garage does not reflect other aspects of hotel: for this price I expect red carpet and bell boys.
September 5, 2014
IT was my birthday weekend and I loved it!!
September 5, 2014
The cleaning crew were a little loud,had a long day before wanted to sleep late
Loved the view, staff was pleasant Room was very clean
July 9, 2014
Bed uncomfortable and tv not working
Location and room size. Celebrating our 20th anniversary and hotel staff was very thoughtful with champagne.
July 2, 2014
Watch your bill they charged us 339 for one night when we got there at 2am Friday morning when it should have been 150.00 no one tryed to help they was very rude and unhelpful so please watch that but everything else was great area was perfect
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