In short: cockroach infestation/broken windows/entire room was dirty, and the management basically said "not my problem." Please think very carefully before you stay here.
After all the excellent reviews I saw on this site, I thought “this place must be great.” Now I wonder how many of their “reviews” were bought and paid for. It may just be we had a very rare bad experience, but from the attitude of the management, it seems like this might be the norm. Below, I’ve got our story and an overall pros/cons list so you can make a good informed decision with your money and vacation time.
Overall experience – cockroach infestation, broken/dirty bathroom, thin walls with loud neighbors, and management that says “There’s nothing I can do – this is really your fault.”
Upon arrival, we noticed a couple small bugs on the counter. We’re not unreasonable people, we understand it is Texas and it is humid – there will be a few critters. We’re not going to demand a new room because there was a bug. Our third night, however, returning around midnight, we found small cockroaches all over our table, sink, and bathroom, including a larger 2-inch cockroach above the showerhead. One even fell out from our bedside table drawer. I’m not an expert on the technical definition of “cockroach infestation,” but this was enough to pack up and leave immediately.
Upon notifying management we were told “Well, there’s nothing we can do, you really should have said something earlier.” I understand they are a small business, but proceeding to blame the customer for unsanitary living conditions is, in my view, unacceptable. I would be completely willing to pay for the two nights we stayed, but they insisted on charging us the full price for all four nights– when we were being forced to pay for another room in another hotel. Not a good way to run a business, and a wholly unacceptable attitude to have towards others – “It’s your fault.