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SpringHill Suites by Marriott Waterford / Mystic
401 North Frontage Road, New London, CT 06385 – Show map
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6 reasons to choose SpringHill Suites by Marriott Waterford / Mystic
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6 properties in New London
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44 verified reviews
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SpringHill Suites by Marriott Waterford / Mystic's staff speak: English
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Fitness centre, Indoor pool (all year)
Free! WiFi is available in the hotel rooms and is free of charge.
Free! Wired internet is available in the hotel rooms and is free of charge.
Free! Free public parking is possible on site (reservation is not needed).
Vending machine (drinks), Vending machine (snacks), 24-hour front desk, Express check-in/check-out, ATM/cash machine on site, Meeting/banquet facilities, Business centre, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! Up to two children or adults stay free of charge when using existing beds.
Free! All further older children or adults stay free of charge when using existing beds.
Free! One older child or adult stays free of charge in an extra bed.
Free! One child under 2 years stays free of charge in a child's cot/crib.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
SpringHill Suites by Marriott Waterford / Mystic accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 44 reviews
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This hotel features Wi-Fi in each room. It is 4 minutes’ drive from Interstate 95. Shuttle service is available to Mohegan Sun Casino on Friday and Saturday evenings.
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This hotel is located next to both New London Mall Shopping Center and the I-95 highway. It features an indoor swimming pool, a fitness centre, and free Wi-Fi throughout the property.
Score from 133 reviews Good 7.5/10
Very clean and comfortable.
The table and breakfast space was not large enough for the number of people who were taking advantage of the breakfast. The food was delicious, however.
The rooms were very clean and the beds were comfortable.
The pool was nice, but there were no bathrooms or locker rooms to use to change out of your dripping wer bathing suit. You have to choose between going to the lobby wet or changing under a towel while hoping no one sees you!
I had specific room location request and it was honored. The room was spacious. I really liked the artwork...would love to be able to purchase a copy of one of the prints. All staff we encountered directly and indirectly were warm and welcoming.
Inadequate secure parking. Poor lighting in the overflow parking area. The location was close to where we wanted to go however the way the building was situated was odd and difficult to find. We circled the block three times before realizing how to access the the hotel grounds. It would be helpful to indicate the hotel property entrance is off the rear of the shopping mall parking lot. Please renovate the bathroom to incorporate a sink inside the tub/toilet area. While it is convenient to have a sink outside that area...it did not feel sanitary...
was very quiet and clean
location was hard to find off of the highway...very dated rooms not worth the price we paid.. the breakfast was just ok but not enough seating for guests
The sofa in the room smells something wrong.
Room Bed Location of hotel friendliness of staff
Price (not worth it)
It was an impulsive trip for my husband and I . Booked a room at the last minute and was surprised how easy it was. When we arrived the girl at the desk was polite courteous and friendly. It was quiet and considering the place was pretty full you couldn't hear any noise from adjacent rooms. Would stay here again in a heartbeat.
It was close to Mohegan Sun and everyone on staff was very nice and helpful
Parking was bad
Location was very good. Good value
The location was perfect, next to a bunch of restaurants, and stores. Although I didn't use housekeeping the staff was very nice when I asked for shampoo, conditioner, and towels. Loved the room and the set up. Place was very clean.
The pool was very small, only 5 feet deep with no jacuzzi. Not enough parking, was told to park at another parking lot at a restaurant... I was never told wifi could not connect more than 3 devices so when I went to connect my laptop it wouldn't work. I called the front desk and she told me to wait 24 hours. After the 24 hours it still wasn't working so I called down again and this time a gentleman told me he'd give me an access code to connect another 3 devices and didn't understand why the lady from the previous day didn't do that. Went to purchase snacks one night and the lady at the front desk made me feel awkward by watching over me so I ended up walking away. This woman was rude and is the one who didn't give me the wifi code the night before. The front desk staff wasn't the greatest. Most were rude and not very welcoming. There was a blonde lady and John who was nice though. Probably won't be staying here again.
I liked that it was close to both Mohegan sun and Foxwood and the hotel was very clean and the manager was very nice
The only thing we did not like had nothing to do with the hotel it was with booking. Com we changed our reservation to one night from two and the rate was 139 a night when I booked it I called the hotel to confirm that the rate would not change if I modified the reservation she said no...so I changed it and got a new conformation from booking.com saying my room rate was still 139 well when we got there the manager said it was 190 with tax I said WHAT! ! Booking.com changed the rate on us an NEVER notified us!!! Thank fully the hotel manager was kind enough to honor the rate it should have been my advice BEWARE of Booking.com! !!!
we were very pleased by the staff. we travel a lot every year and this hotel was the best by far. everyone was outstanding,business like, and friendly. we asked that our room not be cleaned every day as we has some valuables there. they gave us clean linen and asked if there was anything else they could do. we will be back for-sure. the D's
there was nothing that we did not like.
The facility was very well maintained. Staff was very helpful.
I was very disappointed in the options at breakfast. Cold muffins and croissants were part of the selection. Option of English muffins were not consistent. Waffles seem to be only a weekend option. Facility needs to be more watchful of refilling empty containers. For over 20 minutes 'sausage gravy and biscuits were not an option - then 'gravy' was cold.
Our stay was wonderful in every aspect. However, I would suggest the first portion of instructions to the Mohegan (given out by the hotel) be a little clearer in terms of the directions "up the hill" to Baynett? The hotel lot is pretty dark and it's hard to decipher "the other side of the white fence." Perhaps a better lit sign in terms of the direction to Baynett? Otherwise, again, everything was wonderful and we look forward to a return stay soon :o)
Spacious rooms Free breakfast
Price Staff information inconsistent
Location is very bad, the worst Marriott and the most costly I've ever stayed in. Your pictures didn't match this location. None of the above words describes this place!
The staff catered to our needs as a family with young children. The lady at the front desk saw we had an infant and offered a pack and play for her to sleep in. It was really clean and gave us a clean sheet and baby blanket to use. The day of our check out they knew we would have our hands full with the two young kids. So they left a cart outside our door to load our luggage on.
The counter to get the breakfast was small and it got crowded easy with guests.
The room was clean and quite large. Very comfortable.
The 30 people lined up for breakfast and seating for 20 that was already taken,so we had to go out to breakfast for $25 which was part of the reason we chose this hotel
Location - near Connecticut college where my daughter will matriculate.
Breakfast options - few healthy choices.
The rooms, pool and lobby are clean The staff is nice and helpful The atmosphere is good, it seemed it has regular business people using this hotel. Breakfast is basic but everything on offer is good
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