I have been to more than 50 hotels (from 1-5 star) globally and their housekeeping is the worst I have seen to date - they need to be re-oriented to the word "cleaning". Does not know the difference between dirt, vacuum, stain, wash etc. The hotel room is carpeted and rubbish (bread crumbs, sand etc.) can be seen or felt while walking bare foot. My whole family had to wear slippers and/or socks inside the room. You can see footprint stains inside the bathroom floor, the microwave was never cleaned inside and out, the coffee mugs and glasses were not washed, we had to buy dishwashing liquid and instruct the housekeeper to wash the dishes on our first 3 days. They are either inconsistent, untrained or does not have a standard understanding how to clean the rooms, even other furnishings and fixtures were dusty. We complained twice, with the exception of our complaint being recorded, no improvement from housekeeping still.
Breakfast buffet is simple and basic, always full of people regardless of day or time. Location small. Variety? none - Not advisable to take up breakfast if you book, better to eat out
Gym and pool is very small but functional.
This is not the Marriott standard that we came to know about. It is below par - will I recommend this to my friends or come back and book in this hotel again?
Not in the immediate future. (say 6-12 months?)
Value for your money? With the level of service you will get from housekeeping i'd say it is highway robbery.
They should strive to improve housekeeping by about 100%. Only then will I recommend and come back to this hotel.
We checked in as a family of 5 in their double studio with sofa bed and accommodated all 3 adults, 1 teen & 1 tween conveniently. The room has its own microwave oven, kitchen sink & coffee maker, perfect for long staying conditions. The hotel served its purpose for our 14 day stay in LA.
Overall the hotel can be rated (at best) 2 out of 5 stars.
Close to the beach (we loved Manhattan Beach, Sta Monica Pier, Redondo Beach & Venice Beach), free parking, nice location (near Aviation Park, restos, shopping malls, accessible highways to downtown & central LA, going south-east to Disney etc. ) & access to persons with disability
Hotel staff at reception was very helpful and understanding of our concerns