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6350 Newtown Road, Norfolk, VA 23502, United States of America – Show map
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62 verified reviews
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SpringHill Suites Norfolk Virginia Beach's staff speaks: English
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WiFi is available in all areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Free public parking is available on site (reservation is not possible).
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 61 reviews
Value for money
Show reviews from:
This Holiday Inn hotel has a stylish restaurant, lounge and bar. It features a free shuttle service to Norfolk International Airport, 3.7 miles away.
Score from 184 reviews Very good
This Virginia Beach hotel features an outdoor pool and a game room with billiards. Virginia Wesleyan College is a 5 minute drive away.
Score from 131 reviews Review score
This hotel is 9 miles from Virginia Beach, and 6 miles from the Norfolk International Airport. It features an outdoor pool and spacious rooms with balconies.
Score from 50 reviews Very good
This Virginia Beach resort features 2 outdoor pools and a 9-foot waterfall.
Score from 71 reviews Excellent
May 21, 2015
The room, breakfast, employee courtesy.
May 2, 2015
The hotel was beautiful and the rooms were very clean! Our flight was canceled the morning we were scheduled to check out. I was worried that we would not have a room because the hotel was pretty full. I called the front desk and the young lady told me that we can stay in the room and gave us a distress rate that was cheaper than what we originally paid. I was very grateful for that!
April 3, 2015
The bath tub stopper never worked and we were told they didn't have anymore and we were promised an extra wash cloth that we never received. They didn't clean our room until about 5pm just about everyday.
The breakfast was nice. It was quiet at night.
April 1, 2015
You need to invest in a new tub for the room we stayed in.
Rooms were clean
March 8, 2015
Modern, clean and welcoming staff. Decent breakfast.
March 7, 2015
I liked the cleanliness of the rooms and the breakfast was delicious
February 22, 2015
Not enough glasses only 2 in the room. One paper coffee cup.
Nice room beds had great linen . Extra linen provided for sofa . Big bath towels. Great breakfast
February 12, 2015
December 23, 2014
I couldn't take a shower
The staff was courteous
November 21, 2014
Excellent and very friendly and attentive staff. Fabulous breakfast. Clean, comfortable, spacious and attractively decorated room. Would definitely stay there again.
November 14, 2014
The free wifi is rather slow and the pool looks old. I'll still go back!
I travel through Norfolk frequently and Springhill Suites is now my go-to hotel. Jeff at the front desk was incredibly friendly, helpful, and conscientious. I couldn't have been happier with the service. I needed a crib, laundry, and had tons of questions and he took care of everything with a smile. The rooms are spacious and comfortable even for a family of five and the breakfast is plentiful and tasty.
November 4, 2014
We had to switch out of our room due to the heat not working but the switch was smooth and uncomplicated due to the staff....
The staff was AMAZING!
November 4, 2014
The pool was very cold
I enjoyed myself they were very accommodating and I will be back and recommend this hotel to anyone never felt ao comfortable and it was super clean and we extend our stay but everything else was great
October 21, 2014
The pull out couch was laughable. Wish that there were TVs in both living areas.
Value for the money
October 19, 2014
I prefer firm mattress, so if you love super soft mattress it's fine but it just made me sore (fyi: I'm expecting so I need firm for my back) Day 2 we stayed wasn't pleased with breakfast, the choices weren't good but day 1 was great!
Cleanliness was great, nice staff and helpful, location good, good for money, $99 a night good quality!
September 28, 2014
Location to work
September 11, 2014
Queens beds are too small.
September 3, 2014
The only down size was the price but Im sure it was because it was a holiday weekend. There was nothing else that was wrong.
I stayed there for a weekend in Va Beach and was very pleased. The room was very nice, clean and quiet. The bed was very comfortable. The bathrrom was clean. The staff was very nice and polite. We had breakfast which was hot and delicious. This hotel was very nice and I am a very picky person and I would have stayed there a week if needed.
August 26, 2014
My 9-yr-old daughter was going to sleep on the pull-out bed, but there were no sheets on the bed or in the closet. I called the front desk at 10:25pm to ask that bedding be brought up to our room. We waited 20 minutes - no sheets. I called again, and they said the sheets would be right up. I finally gave up waiting at around 11:00 and went down to the desk personally to get some sheets so my daughter could go to sleep. The front desk clerk said they didn't have sheets, and mumbled something about housekeeping. I told her to let me know where housekeeping was, and that I would get the sheets myself. (more than a little irritated at this point) She barely acknowledged me, and pulled someone aside and asked them to get the sheets. He was very polite and said he would be right up (not so much.) We finally received sheets at 11:23, almost an hour after my first phone call. I'm not sure who was to blame, but the front desk clerk should have followed up after my second phone call to make sure housekeeping brought the sheets up or should have done it herself. At the very least, she should have been apologetic when I was forced to come down to the front desk personally to find out what was going on.
Overall, I thought the staff at SpringHill Suites was very pleasant and courteous, especially those working the morning buffet, which is usually a thankless job. Unfortunately, I was forced to rate the staff as "Fair" because of my frustrating experience trying to get sheets for my daughter's bed the night of Aug. 23rd. (see my negative comments) I thought the breakfast buffet was good, and appreciated all the extra condiments/toppings, such as spinach and cheese for the eggs, and the brown sugar, cinnamon, pecans, coconut, and dried cranberries for the oatmeal. The buffet staff worked hard to keep the area clean. My only suggestion is that they move the milk cooler out of the corner by the waffle makers. It is difficult to see when the lines get long, and you are forced to cut through both lines in order to get anything from the cooler.
August 26, 2014
The Internet was slow,
I love it
August 13, 2014
Few guests checked in late hours with noisy kids, but staff was able to keep it under control. Too much chlorine in pool/hot tub.
Most courteous and Friendliest staff who treated us like Family. Very close to shopping/restaurants. Very comfortable beds/clean rooms. Spacious rooms. Short drive to Ocean Front without the Ocean Front expenses. Very Happy, will visit again.
August 11, 2014
The fact that such a wonderful facility was only equipped with ONE VERY slow toaster for all of the guest to use. I pray that this gets corrected shortly.
I truly enjoyed myself at this location. Everyone was so professtional and very friendly. They addressed all of our needs and wants in a timely manner. The front desk clerk named Nina was awesome. She provided such great hospitality services all week long. The maintance/shuttle drivers,Mr. Charles and Mr. Bart were very professional and polite, as well as all the other staff. Mr. Fuller was also great. It's rare to see a manager take his suit jacket off and roll up his sleeves and help the kitchen staff when they are in need of help. I enjoyed the breakfast daily as well as the pool and execrise room. Thanks again Springhill Suite for an awesome week.
August 6, 2014
The only thing that was a little annoying was the clerk at the front desk didn't seem to know what was going on and was not understanding simple check ins or requests. The head of housekeeping was standing at the desk and stepped in to help us out when the desk clerk didn't know what Was going on. When we were asking for advice on things to do, the manager stepped in and was GREAT!
The rooms were awesome, clean, and nicely decorated. When we needed extra towels they were delivered quickly. I would definitely stay here again!
July 22, 2014
No TV in the bedroom for separate viewing. Other Springhill Suite hotels have in both bedroom & sitting area. It would be nice.
July 17, 2014
When I arrived even though it was before the standard 3rd check in time, the front desk lady apologized for the room not being ready but after less than a 30 min wait I was on my way to my room. Even the housekeeping staff welcomed me and apologized for the room not being ready as I walked to my room. Room was beautiful and clean. I will definitely be back.
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