Hotel St. James  

Location and we were on the 12th floor which was very quiet and spacious. Reception staff helpful especially Joey. Disappointed with the Delicatessan next door - you can choose better places by turning left out of the hotel and then left again to 6th street. Very hot so the air conditioning was good.

The price was very reasonable in comparison to other hotels that I found in the same general area. The staff as we checked in were extremely courteous and made the process very smooth. The staff was more than willing to offer suggestions as we talked about our plans on what we would do in the city to occupy our time. Very pleasant. While we were at your hotel, we already recommended your hotel to others we were talking to.

The positives far outweight any negatives that I could comment on.

This hotel is 1 minute walking from Time Square. This is its best quality. It looks like old but the cleaning service is good.

It looks like old.

Good location, good value

No ice machines, charging to use the computer in the lobby to print your airline boarding pass is very tacky.

Very nice place and a great location near Times Square. Room and bathroom was very clean (on the small size but that is common in NYC). Staff was very helpful. It was near most of the attractions in NYC and subway was around the corner for and easy trek to any other part of the City. Would stay there again because of cleanliness, price and location!

Only gave comfort a good instead of excellent because they had not installed the A/C units yet (said they were going in the following week) and it was unsually hot in the City during our stay.

Hard to find positive experience.

Construction next door had constant noise. The windows were so dirty you couldn't see out. The claim was recent renovation but little sign of this. The carpets were torn and dirty. Security was a concern since the desk held on to the key. In the morning a new clerk handed us the key without any identification.

The location of this hotel was superb! So close to Times Square, Rockefeller Center. For the money it can note be beat!

I liked that it was close to Times Square and we could go out and visit but we were close enough to be able to stop by our room to drop off packages or just rest a bit in between sight seeing excursions. There are many restaurants nearby and we were not far from the subway stations. The rooms were quite clean.

What we didn't like was the fact that there was no air conditioner. New York in April is not so bad (we kept our window open the whole time) but I cannot imagine staying there during the summer months. Another thing we couldn't believe was that there wasn't even a clock or counter space in the bathroom. It was very practical -- the bathroom was small and the bed was rock hard. Also, we would have really enjoyed having a mini fridge to keep our water cold.

Location and cost (in this order) was the first points that we took in consideration.

Room do not have refrigerator. Tv was older (no lcd) and cable service was intermitent. When you paid $190.00 per night you wait at least modern tv.

Location is great!

Very noisy. Rooms need renovation. No airconditioning. Noise and wind comes from outside because of broken windows mechanism. Toilet broken and leaking 2 times in our week stay.

I stayed 7 nights and I thought that 'Joey' was exceptional at customer service. Overly though the level of service are low. This hotel is also in a great location - you dont spend match time in your room because you are so close to the subway and Time Sq plus shops...10 Minutes to walk to Fifth Ave and twenty minutes to Cent Park. I liked the location. The lobby was inviting - until you went upstairs...warm and cosy

Ok - for what I paid it was a modest room. I did not complain but my room Level 8/808 was noisy - right by the lifts. It was actually a cold room and I did not hardly had any hot showers. 2 in seven nights stay. The room was cold at night and I had 2 thin blankets which were not overly warm at all. However The room was clean and the clean staff were very friendly. I guess it was bearable - but maybe I should have spent a little more to have comfort and warmth No breakfast was included - but this was not included and next door - Cranberry cafe has the cheapest breakfast available - delicious

Hotel was recommended by a friend. It certainly exceeded our expectation. Staff were welcoming and helpful.

At the price it is difficult to find fault.