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Linen changed every day. Lots o f clean fresh towels. Despite cental location the room was very quiet. Very good TV with usable Channels. Free access to Business Centre for emails. Staff attentive without being intrusive.

Very convenient location if you love broadway musicals. good restaurant for lunch and dinner on the first floor. Nice and clean lobby. Free wifi . Good hotel staff

Room is too small doesn't even have a proper place to put 2 luggages The bed was to small for 2people Rooms too dark. Very loud noise whenver airconditioners are turning on.

The staff are very freindly and supportive. Next time I visit NY I will choose to stay in the same hotel, but I will make sure to selecet a bigger room.

Perfect location

The location was simply great, it was perfect for what we wanted and required. We were only a minute's walk from Times Square. The hotel was clean, tidy and the staff helpful. THe shower / bathroom was very good, the shower was great. The bed very comfortable.

We knew the rooms were described as small, what we didn't expect was a double bed with next to no space around it (less than 2 foot at the end, 3 foot on one side and 4 foot on the other), no wardrobe, on where to store our clothes, suitcases or shopping and to live out of our suitcase for 4 days. We would have to stack the suitcases when we were in bed, then put them on the bed to move around, then move them off again for the housemaids to come in. Im really not sure it was worth the hassle. Visitors need to be aware of just how small these room actually are. Had we know I don't think we would have booked them. Some where to hang your clothes, store some stuff would really have helped.

Excellent location

Very bad and small room. The most uncomfortable bed I ever slept on. Queen size definitely too small for 2 people. Very noisy hotel, bad isolation. Internet free in the lobby only. No comfort.

not a great deal the lobby was nice.

Had to many compliants was charged doubled for the room for the first night and recieved a box for a room with no room for our bags, room was dirty including towels and for the money i was paying was totally unacceptable was given a different room. All towels were dirty and there wasn't even tea and coffee facilities, the lobby was lovely and the describtion and photos of the rooms did not match what i was given as a customer, when i complained they argueed with me and eventually reduced my bill but overall i wasn't satisfied and it wholey ruined my inpression of New York Hospitality there fore ruining my stay disgusted

Nice restaurant in hotel, excellent location

Dark in room

Great location in New York City. In the heart of the action. Would stay again.

Very central. Just off Times Square. Reception area was really trendy and reception staff very helpful and friendly. Room was small but lovely and quiet. Irish pubs beside and across the road from it. Overall really nice trendy hotel. Would definitely stay there again.

Only two lifts and they were quite slow.

The staff were the best part.

The slow elevators were the worst.

Everyone was accommodating.

Not quiet, major private parties in the restaurant & lounge every night, so you could not use the facility, and so loud you couldn't sleep til after 1:30 (and we were on the 5th floor). They had to relocate us 4 times; 1st room was occupied, 2nd room too small to open luggage, 3rd room on 5th floor was too noisy from nightclub below, and 4th room on the 9th floor was so hot even though it was freezing outside, because all the core heat from the hotel went to the top floor. (had our windows open the whole time but didn't want to complain). Rooms were the smallest room we had ever stayed in. (even smaller than in Venice) Waiting for the elevator took up half our vacation.(egsn) Costly with no offer to compensate. Very old building with a pretty face. All 4 locations, we were put in the center core-couldn't look out.

Very quiet rooms

Super small room

Excellent location. Small but comfortable rooms.