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Newest reviews for Sugar Hill Suites

  • Anonymous
      United States of America
    August 23, 2014



  • Anonymous
    July 28, 2014

    the room was big, decor was nice

    this place has no lift, nearest subway station is quite a walk, and the worst part is that the wi-fi doesnt work!


  • Shawn
      United States of America
    July 26, 2014

    The house

    it wasn't modern and everything looks used and the walls in the deep is the better like you needed some more renovation


  • Josip
      United States of America
    July 16, 2014

    Location is nice (altough it is Haarlem), it is an old building with squeeky stairs but it has a lot of charm. Apartments are really cool, like you stepped into 19th century.

    There is no any sign on streetside, not even on a doorbell. So when you arrive you can't be sure that you are in the right place. There were some stains on a bedclothes.


  • Dedra
      United States of America
    July 1, 2014


    No parking


  • Stephen
      United States of America
    June 22, 2014

    Staff very friendly, helpful, even at all hours

    Had some trouble with the internet connection


  • Kaylene
    June 14, 2014

    King size bed

    No check in desk. Felt like the girl that checked us in got up from the couch in her lounge room to give us our keys. No toilet paper or bath mat. Couldn't work the TV. Looked like the rooms renovations were not completed or done by amateurs. Would not recommend this establishment to anyone!!!


  • Anonymous
      United States of America
    June 11, 2014

    Great location and a good value for the money. The staff was very helpful and accessible.

    Cable selections and the wifi was minimal.


  • Pam
      United States of America
    June 4, 2014


    It was awful! The toilet was broken. the toilet seat was broken. The shower curtain rod was disconnected from the wall and hanging from a wire in the ceiling. There were old coffee grounds in the coffee maker with mold growing on them. We were being charged $265/night when the current advertised rate was $114/night. I called the owner after our first night there and asked him to fix all these things and told him the room was not worth $265/night in that condition and that I would be glad to pay him his advertised rate. He yelled at me over the phone, "GET OUT OF MY HOTEL!" He yelled this 2 times and I said OK and hung up and we left. I think should remove Sugar Hill Suites from their inventory. I certainly have no faith in based on this experience. Don't stay at Sugar Hill Suites!


  • Lara
      United States of America
    May 4, 2014

    The bedroom was spacious and it's fairly close to public transportation.

    No house number or sign so hard to find. No reception, woman who helped me was lying on a couch, and wasn't friendly. This is a tall house with what appeared to be some open rooms in a residential building. Kitchen and bathroom were so small they were almost unusable. Everything in the kitchen was unplugged. Hallways were incredibly noisy. Small children were running around screaming until bedtime. Tenants/residents on higher floors were in hallway and stairs all night laughing, talking, cursing until 4am. It was incredibly uncomfortable and difficult to sleep.


  • Anonymous
      United States of America
    April 25, 2014

    Beautiful brownstone in a quiet neighborhood.

    I'm a New Yorker and needed a one night stay while my apartment was getting work done. The photos of the place was charming and they stated they were pet-friendly, so I booked it. Truly horrible experience. When I got there, the guy who answered the door (didn't introduce himself) told me that dogs weren't allowed. When I told him that I booked the place because it was pet friendly, he had no idea what I was talking about. We get to the room and he can't get the key to work in the lock. The bedroom had white walls, a white four poster and blue bedding. Looked gorgeous. However, it was filthy. When my small dog went under the bed, then popped out,she was covered in dust. There were exposed wires hanging from the ceiling, paint had chipped off the walls. I found hair in the bathtub. Speaking of bathtubs, there wasn't a stopper so you could take a bath. The room was freezing. the hot water didn't come on until after 8 pm. The TV had a big crack in it. The bathroom had mold and when I flushed the toilet, it wouldn't stop running. When I spoke to someone the next morning, she argued with me about it. I was told in the listing that there was free wifi, which I needed for work. The guy who let me in gave me the wrong password and no one ever came up and introduced themselves to me, and there wasn't a code written down anywhere in the room. The next morning, I went out early to walk the dog and get a cup of coffee. I opted NOT to use the coffee maker in the room because it was filthy. I ran water through it 3 times and it didn't help. I come back to my room. Someone had been in there and made the bed. What scared me about that, was the fact that they had a guest in there and instead of stripping the bed and replacing the bed linens, they just made the bed. Now I understand why the bed linens felt dusty. Did I mention that I found hair in the tub? Also, was socked with an extra $50 fee for my dog.


  • Anonymous
      United States of America
    April 8, 2014

    The set up, the bed, I loved the vintage look to the room. Easy to find. No bed bugs.

    Bathroom lights were out No heat my husband and I were freezing I didnt recieve breakfast the next day. I thought sugar hill was a bed and breakfast hotel?


  • Jessica
      United States of America
    March 23, 2014

    I like how it felt have your own space and not just your avange same looking hotel/motel rooms.

    Cant complain.


  • Abdurrahman
      Saudi Arabia
    January 12, 2014

    I enjoyed staying here. The hostess were nice and very helpful. In general the room was convenient. The bed was comfy. I'd recommend it.

    Noisy stairs, thin walls, very small bathroom and the visability of the place.


  • Patrick
      United States of America
    January 3, 2014

    Bed was big and comfortable. Room itself was large. Approximately 30 mins to Times Square.

    Everything else. From the beginning, we show up and the only person we see or talk to for the first 3 days was the housekeeper whose only words of english she knew were "I don't know." There is no free parking available as advertised. Parking ended up costing us $70. There is no Wi-Fi. Well, I was able to hook into Wi-Fi but there was "no internet connection." Breakfast was never made available. When I mentioned all of this to the caretaker (who I finally met) on day 3, I was told that breakfast was served everyday 8am-10am which is a flat lie. Everyday we left between those hours and not only was breakfast not available, no one was available. When I did mention my concerns to the caretaker I was dismissed. She was completely apathetic. Many have said that the decor and building is charming or victorian. Personally it reminded me of my grandma's house. A little cluttered and completely outdated. The bathroom is so small I could've literally sat on the toilet and turned on the shower. When you do turn on the shower you have two choices: freezing cold or hot enough to boil tea. The door to the bathroom is a floor to ceiling window so everyone can see you while you do your business. I literally had to beg for more toilet paper and coffee for the coffee pot. The room itself is drafty and cold. There is a plug in radiator heating unit in the room with the ground plug removed from the unit. It was plugged into an extension cord which was plugged into a Mickey Mouse'd wall outlet. Half the light switches do nothing. There is no smoke detector. The wall radiator for 2 hours every night (right around 11pm or mindnight) sounded like someone was hitting it with a baseball bat making a loud clang every 1-2 minutes. The alarm clock in the room is worthless. You can't even set the time on it, much less the alarm, due to the broken buttons on it.


  • Tony
    December 17, 2013


    No water, kitchen outside of suite. No cutlery, no linen. Not enough beds for amount of people booked for. $2700 wasted, we stayed about 1 hour and then went somewhere else. Exposed wires, smoke detector missing, clear glass outer door so everyone can see you using toilet. Do not stay here, you will waste your money.


  • Natalie
      United Kingdom
    December 11, 2013

    The bed .

    The room smells of ashtray!! The room was so cold, There was no heating!! I had one electric plug in radiator . The fridge was mouldy and had a bad aroma , The wires were loose at the plug socket.. I had two electric shocks plugging in my straightners!! The bath was filthy. My room was also home to extra storage like air conditioner units and put u up beds and mattresses.


  • Anonymous
      United States of America
    December 2, 2013

    I enjoyed the comfort of the room. The piece of history it contained.

    the heating system needed to be updated.


  • Kamiel
    November 16, 2013

    We stayed for six nights in the Sugar Hill Suites. We had a great time. The suites are very cozy and atmosperic. The rooms are large and had the best mattrass. Every morning we had a healthy and great breakfast. The staff was very friendly and helpfull. They gave us a warm welcom during our stay. The neighborhood is safe and in walking distance of the metro. There are good restaurants in this area to find. We absolutely will book again for our next stay in NYC. Thanks for the pleasant stay!


  • Anonymous
      United States of America
    November 4, 2013

    size of the rooms, coffee

    weak wi-fi


  • Ineabelle
      United States of America
    October 28, 2013

    I love the place for its cozy ambience. The staff is very friendly and hospitable. Very clean,quiet. I would absolutely stay overy again and recommend Sugar Hill Suites to friends and family.


  • Christian
    October 25, 2013

    spacious room, bathtub, huge bed, nice restaurant around the corner, safe neighbourhood

    staff a bit disorganised and not available at night time. It is not a hotel. The kitchen was not functional.


  • Anonymous
      United States of America
    October 23, 2013

    Beautiful building and a great alternative to an over-priced, carbon-copy hotel room. The pictures really don't do it justice. It felt like home! The staff was friendly and the neighborhood has a lot of charm. Well worth the money and the trek to Harlem.


  • Prakash
    October 22, 2013

    Friendly atmosphere,helpful staff,good ambience,clean rooms


  • Anonymous
      United States of America
    October 11, 2013

    Very friendly staffs, breakfast

    facilities, clean


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