The Surrey  

The rooms were incredibly spacious for nyc, and it was nice to have 2 queen beds, as oppose to 2 double beds. Beds/bedding were very comfortable. Bathroom space and closet space was also large which is great when you have children in the room. The food in the restaurant was amazing!!!

The fact that we had to pay extra money to use the wi-fi internet connection. In such a Hotel this has to be a complimentary service !!!

The design

No coffee in room Awful undrinkable coffee in breakfast room Which luxury hotel charges for wifi ?screwed up wifi and then was over iPods for 10 days on the bill. In english language it is called theft

The spacious rooms, excellent location in the heart of the city.

Wonderful location for art enthusiasts. Walking distance to the Met, the Guggenheim, the Whitney and galleries. Lovely staff, eager to please.

I loved it the staff was nice, friendly,helpful & the cuinserge are really good. The hotel located between Madsen AV. & 5th AV. Aper east side and waking distance to the sentral park. The rooms are big for NYC hotels

No free WI Fi

We absolutely loved our stay at The Surrey. Our room was enormous with two queen beds which were very comfortable, the beds were turned down each night with water and madeline biscuits and we loved the view from our hotel room over the roofs of the houses and apartments in upper east sides and in some case into the beautiful houses and apartments. The location is brilliant we used to exercise around Central Park each morning and all the shops on Madison Avenue. The staff at The Surrey were exceptional they provided fantastic service, nothing was too much and because there are only 109 rooms in the hotel it had a boutique hotel feel to it and the front desk staff knew us. Michael the concierge was fantastic his recommendations were brilliant and he offered great advice. The roof terrace was a little bit of paradise in Manhattan and we enjoyed pre dinner drinks there. It was so peaceful. The morning tea and coffee station set up in the lobby was a great touch. We have no hesitation recommending The Surrey to our friends and family and look forward to returning ourselves in the not too distant future. Thank you

Only the addition of free wifi to hotel guests.

Chic and extraordinarily comfortable in the best neighborhood in manhattan. Perfect in every way

Very helpful and approachable staff. Very good interior design. Excellent beds. Good restaurant for dinner.

Restaurant breakfast menu was disappointingly limited.

The location by the park

The poor service and the noise of the ventilation. There were no attention to the well being of the customer, no willingness to offer the best service

I thought the room was quite large and nicely decorated. The maid service was excellent.

The breakfast service was quite slow, the buffet was not very interesting and the staff did not replenish it promptly so that there were empty containers. The dining room was only maybe a quarter full so it wasn't because there were too busy.

The Surrey is so different from the faceless, souless, corporate identity Chain Hotels and whilst you pay top $ prices, the prices are fair for the quality and standard of this Hotel.

The full cost of the room was deducted from my Debit card at the time of Booking so effictively I paid 12 weeks in advance.