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20 East 76th Street, Upper East Side, New York City, NY 10021, United States of America – Show map
Excellent location – rated 9.2/10! (score from 171 reviews)
Rated by guests after their stay at The Surrey.
|Room Selected at Check In|
|Deluxe Salon with One King Bed|
|Grand Deluxe Salon|
|Deluxe Salon with Two Queen Beds|
|Deluxe Salon with Two Queen Beds - Disability Access|
|Ultra One-Bedroom Suite|
|Ultra Two-Bedroom Suite|
|Deluxe Salon with Two Double Beds|
|Ultra Two-Bedroom Suite with Two Double Beds|
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171 verified reviews
They speak 3 languages
The Surrey's staff speaks: French, Spanish, English
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WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 55 per day.
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged USD 40 per person per night when using existing beds.
One older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 171 reviews
Value for money
Show reviews from:
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In Manhattan’s Greenwich Village, this boutique hotel is a 10-minute walk from the New York University campus and Washington Square Park. Free Wi-Fi and cable TV is included in all rooms.
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In New York City’s Times Square, this luxury hotel features a well equipped gym and has ticket services. Each room provides cable TV and free Wi-Fi.
Score from 485 reviews Excellent
May 25, 2015
I ordered coffee (ONLY COFFEE) to be brought up to my room asap. as they remove the coffee from the lobby at 8:00am? (who does that? It should be there until 10am! (St.Regis keeps it there all day, and refreshes it.) 25 minutes later still no coffee, I had to cancel it. Some ridiculously loud test alarm went off for 15 minutes with a LOUD voice over and intercom throughout the hall. at 10:00am. AWFUL.
Front desk staff and luggage valet, very good
May 10, 2015
Wifi, while free, was incredibly slow and nearly non functional. Would have also appreciated a Nespresso machine in the room, though Starbucks is less than 4 blocks away!
Wonderful location 1 block in from Central Park and a 10-15 minute walk to the hustle and bustle of 5th Ave, south of the park. This location has a very family oriented feel and is much less chaotic than other areas in the city.... Just perfect for those traveling with a small child. The staff did have a crib setup in the room upon our arrival, which was very convenient! Finally, the views from the 16th floor were just great! The hotel itself has a Parisian feel, with its art inspired decor and ambiance. The rooms were very nice and comfortable and the shower was fantastic!
April 12, 2015
Could be a macro wave in the room
Quality of hotel and staff
April 12, 2015
April 12, 2015
Everything! Rooms, staff, bar and especially the cocktails!
April 7, 2015
- Continental breakfast a bit poor
- Situation between Central Park - Welcoming staff - Cozy Hotel - Nice decoration - Very quiet for a Manhattan Hotel
March 31, 2015
A hotel of this standard should not be making customers pay for Wifi. Front desk were very dubious when I asked to put some items in the mail - seemed to think it was a big deal to have to hand something to the mailman.
Well situated and comfortable. Good value when booked through Booking.com.
March 26, 2015
February 19, 2015
Wifi is only free in the lobby, but once you connect it usually works in the room too
Great location, friendly staff, excellent facilities. We stay here every time we're on business in NY. Great place!
February 19, 2015
Very slight niggle, no tea or coffee or free beverages in the room. Wifi wasn't free which was surprising in an expensive luxury hotel.
The hotel was perfectly situated for a holiday of sightseeing and shopping. From the moment we arrived we were impressed by both the staff and the hotel. rooms were large and well decorated. At all times the staff were courteous and highly efficient . Despite it being -16 degrees the doormen were always there to welcome with a cheery smile . The food was good and the bar excellent with an interesting cocktail list. We will retunr
January 25, 2015
Did not have our reservation when we arrived. Had copy of the reservation and they honored it. Would love a coffee maker in the room.
Our room was nicely appointed. Comfortable bed. Large bathroom.
January 3, 2015
Wifi was extortionate and then we discovered too late that it was free in the lobby! Also not many restaurants nearby
Great location near Central Park and museums, very stylish and lovely staff
January 1, 2015
The desk staff were not knowledgeable concerning their own hotel. They seemed overly busy with things other than the guests. The maid service was spotty, and seemed to aim more for facilitating use of the minibar than in maintaining a clean room. Doormen were not helpful with valet service, so don't bring a car.
The location was quite convenient to east side and midtown.
December 7, 2014
It should not be necessary to pay for wifi, my room category only has showers, the lobby is dark - if I were the owner, I would commission a light sculpture or installation by someone like Jason Bruges.
the location, the roof terrace, the staff, the room and bedlinen are equal to any top class hotel anywhere.
December 2, 2014
Room service charming, staff helpful, room very comfortable
November 28, 2014
This time the generator noise disturbed me necessitating earplugs to sleep. For the first time I felt the room and bathroom was just a little tired. Next time I will try and avoid that room. At this price I find it very irritating having to pay for room Internet.
Always friendly helpful attentive staff. Rooms lovely and beds very comfortable. Warm and nice toiletries.
November 28, 2014
November 25, 2014
aaaaaI loved my room and the spa...the service staff was terrific./
November 23, 2014
Next to Central Park, luxury hotel with big and confortable room.
November 16, 2014
Smelled cigarette smoke in our room and asked to be moved. Unfortunate experience for this lux hotel.
Location was fantastic, staff friendly & helpful. Food excellent at 5 star Cafe Boulud. Nice cocktail bar lounge for pre dinner drinks and snacks.
November 11, 2014
The rooms, the vibe, the service, were all excellent. Quite pricey though
October 28, 2014
Everything was great
October 26, 2014
2 concierges were not up to the job . Forgot to organising simple things Housekeeping : one staff was rude due to tipping issues Valet : on staff to whom was given a bill of $20 to fetch for a taxi forgot to return $10 in the room and had to be asked again 3 days later . Excuses were not convincing.
October 17, 2014
Concierge seemed disinterested when we requested bicycles and didn't offer any suggestions. They should provide a coffee maker in the rooms.
The rooms were tastfully furnished, bed was very comfortable, beautiful bathrooms. I liked the vibe of the hotel and most of the staff.
October 15, 2014
The bikes and rooftop bar and gym
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