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20 East 76th Street, Upper East Side, New York City, NY 10021, United States of America – Show map
Excellent location – rated 9.2/10! (score from 152 reviews)
Rated by guests after their stay at The Surrey.
|Deluxe Salon with One King Bed|
|Grand Deluxe Salon|
|Deluxe Salon with Two Queen Beds|
|Queen Room with Two Queen Beds - Disability Access|
|Grand Deluxe Suite|
|Ultra Deluxe Suite|
|Ultra Deluxe Two-Bedroom Suite with Two King Beds|
|Grand Deluxe Two-Bedroom Suite|
|Deluxe Salon with Two Double Beds|
|Ultra Deluxe Two-Bedroom Suite with Two Double Beds|
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152 verified reviews
They speak your language!
The Surrey's staff speaks: French, Spanish, English
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Fitness Center, Spa, Massage, Bikes Available (free)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and costs USD 15.95 per 24 hours.
Public parking is available on site (reservation is not needed) and costs USD 55 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
French, Spanish, English
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged USD 40 per person per night when using existing beds.
One older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 152 reviews
Value for money
Show reviews from:
In Midtown, this boutique hotel is within a 4-minute walk of Manhattan's Central Park and shopping on 5th Avenue. Free Wi-Fi is accessible and has an on-site restaurant.
Score from 469 reviews Excellent
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Score from 3655 reviews Good
Located right in the heart of Manhattan, this hotel is just 1-minute walk from Times Square and within a 5-minute walk of Central Park and Columbus Circle.
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The Waldorf Astoria, a landmark hotel on Park Avenue in Manhattan, offers luxurious rooms with marble bathrooms, just blocks from upscale shopping on 5th Avenue.
Score from 3117 reviews Very good
Great location, friendly staff, excellent facilities. We stay here every time we're on business in NY. Great place!
Wifi is only free in the lobby, but once you connect it usually works in the room too
The hotel was perfectly situated for a holiday of sightseeing and shopping. From the moment we arrived we were impressed by both the staff and the hotel. rooms were large and well decorated. At all times the staff were courteous and highly efficient . Despite it being -16 degrees the doormen were always there to welcome with a cheery smile . The food was good and the bar excellent with an interesting cocktail list. We will retunr
Very slight niggle, no tea or coffee or free beverages in the room. Wifi wasn't free which was surprising in an expensive luxury hotel.
Our room was nicely appointed. Comfortable bed. Large bathroom.
Did not have our reservation when we arrived. Had copy of the reservation and they honored it. Would love a coffee maker in the room.
Great location near Central Park and museums, very stylish and lovely staff
Wifi was extortionate and then we discovered too late that it was free in the lobby! Also not many restaurants nearby
The location was quite convenient to east side and midtown.
The desk staff were not knowledgeable concerning their own hotel. They seemed overly busy with things other than the guests. The maid service was spotty, and seemed to aim more for facilitating use of the minibar than in maintaining a clean room. Doormen were not helpful with valet service, so don't bring a car.
the location, the roof terrace, the staff, the room and bedlinen are equal to any top class hotel anywhere.
It should not be necessary to pay for wifi, my room category only has showers, the lobby is dark - if I were the owner, I would commission a light sculpture or installation by someone like Jason Bruges.
Room service charming, staff helpful, room very comfortable
Always friendly helpful attentive staff. Rooms lovely and beds very comfortable. Warm and nice toiletries.
This time the generator noise disturbed me necessitating earplugs to sleep. For the first time I felt the room and bathroom was just a little tired. Next time I will try and avoid that room. At this price I find it very irritating having to pay for room Internet.
aaaaaI loved my room and the spa...the service staff was terrific./
Next to Central Park, luxury hotel with big and confortable room.
Location was fantastic, staff friendly & helpful. Food excellent at 5 star Cafe Boulud. Nice cocktail bar lounge for pre dinner drinks and snacks.
Smelled cigarette smoke in our room and asked to be moved. Unfortunate experience for this lux hotel.
The rooms, the vibe, the service, were all excellent. Quite pricey though
Everything was great
2 concierges were not up to the job . Forgot to organising simple things Housekeeping : one staff was rude due to tipping issues Valet : on staff to whom was given a bill of $20 to fetch for a taxi forgot to return $10 in the room and had to be asked again 3 days later . Excuses were not convincing.
The rooms were tastfully furnished, bed was very comfortable, beautiful bathrooms. I liked the vibe of the hotel and most of the staff.
Concierge seemed disinterested when we requested bicycles and didn't offer any suggestions. They should provide a coffee maker in the rooms.
The bikes and rooftop bar and gym
The rooms are large and comfortable, the staff very competent, all the personnel was attentive to our wishes
The wifi connection at almost 20 $ /day is inappropriate when you are charged over 700 $ per night. But at my request this wifi connection was not billed and thus the connection free.
No coffee available in bar or roof top terrace.
I sent my best client to this hotel and I made the reservation for my best client. I made a reservation for 4 adults and when my client arrived to the hotel, they gave them a room with 1 double bed and a roll-up bed. But they were in 4 and not in 2 and half. So I had to discuss with the reception and at the end they gave them another room (so already 1 change). The room was nice but again they got 1 double bed plus a sofa bed but it was a french style bed, so it's not good for 2 adults (plus it was on the 4th floor and there was a lot of noise coming from the AC system). Then I had to take an extra room for the 2 adults and of course I was charge for this... (second change) but when I made the reservation, I booked a room for 4 adults!!! Then after 1 night, the hotel told to my client that the room where he was staying was sold to another client as the room had 1 connecting room. So he had to change room again (3rd time!!!!). Of course they gave him the best suite, but from an hotel 5 stars you really do not expect this kind of treatment. I will do my best to be refunded for all this. Of course my client is really disappointed and furious about it. I hope that he will still work with me and that I will not loose him as client!
Five star hotel and Staff were both excellent, with the fabulous Cafe Boulard Restaurant. Also Eric the bar manager was both knowledgable and proficient, in addition to Michael the Conciere.
We arrived a few hours early before the scheduled check in time of 3pm. Tired from traveling, they let us have the room early with no issues whatsoever. Was very impressed! The room was great and the shower is the best ever I have experienced in a hotel!
Charging for Wi-Fi which nowadays really should be complimentary. Food was way overpriced
Rooftop garden is spectacular, rooms are beautiful, staff are great.
Beautiful hotel with good service, breakfast was excellent. Location is incredible close to Central Park.
The staff were fantastic. They were friendly and very helpful. Michael the concierge gave us excellent restaurant recommendations and made the bookings for us.
The cost of beverages- both alcoholic and non-alcoholic - generally was a bit over the top
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