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20 East 76th Street, Upper East Side, New York City, NY 10021, United States of America – Show map
Excellent location – rated 9.1/10! (score from 133 reviews)
Rated by guests after their stay at The Surrey.
|Grand Deluxe Salon|
|Queen Room with Two Queen Beds|
|Queen Room with Two Queen Beds - Disability Access|
|Grand Deluxe Suite|
|Ultra Deluxe Suite|
|Ultra Deluxe Two-Bedroom Suite|
|Deluxe Quadruple Room|
|Grand Deluxe Two-Bedroom Suite|
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133 verified reviews
They speak your language
The Surrey's staff speaks: French, Spanish, English
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Fitness Center, Spa, Massage, Bikes Available (free)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu
WiFi is available in all areas and costs USD 15.95 per 24 hours.
Public parking is available on site (reservation is not needed) and costs USD 55 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged USD 40 per person per night when using existing beds.
One older child or adult is charged USD 40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 133 reviews
Value for money
Show reviews from:
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Score from 1194 reviews Very good
The rooms were tastfully furnished, bed was very comfortable, beautiful bathrooms. I liked the vibe of the hotel and most of the staff.
Concierge seemed disinterested when we requested bicycles and didn't offer any suggestions. They should provide a coffee maker in the rooms.
The bikes and rooftop bar and gym
The rooms are large and comfortable, the staff very competent, all the personnel was attentive to our wishes
The wifi connection at almost 20 $ /day is inappropriate when you are charged over 700 $ per night. But at my request this wifi connection was not billed and thus the connection free.
No coffee available in bar or roof top terrace.
I sent my best client to this hotel and I made the reservation for my best client. I made a reservation for 4 adults and when my client arrived to the hotel, they gave them a room with 1 double bed and a roll-up bed. But they were in 4 and not in 2 and half. So I had to discuss with the reception and at the end they gave them another room (so already 1 change). The room was nice but again they got 1 double bed plus a sofa bed but it was a french style bed, so it's not good for 2 adults (plus it was on the 4th floor and there was a lot of noise coming from the AC system). Then I had to take an extra room for the 2 adults and of course I was charge for this... (second change) but when I made the reservation, I booked a room for 4 adults!!! Then after 1 night, the hotel told to my client that the room where he was staying was sold to another client as the room had 1 connecting room. So he had to change room again (3rd time!!!!). Of course they gave him the best suite, but from an hotel 5 stars you really do not expect this kind of treatment. I will do my best to be refunded for all this. Of course my client is really disappointed and furious about it. I hope that he will still work with me and that I will not loose him as client!
Five star hotel and Staff were both excellent, with the fabulous Cafe Boulard Restaurant. Also Eric the bar manager was both knowledgable and proficient, in addition to Michael the Conciere.
We arrived a few hours early before the scheduled check in time of 3pm. Tired from traveling, they let us have the room early with no issues whatsoever. Was very impressed! The room was great and the shower is the best ever I have experienced in a hotel!
Charging for Wi-Fi which nowadays really should be complimentary. Food was way overpriced
Rooftop garden is spectacular, rooms are beautiful, staff are great.
Beautiful hotel with good service, breakfast was excellent. Location is incredible close to Central Park.
The staff were fantastic. They were friendly and very helpful. Michael the concierge gave us excellent restaurant recommendations and made the bookings for us.
The cost of beverages- both alcoholic and non-alcoholic - generally was a bit over the top
Staff and hotel overall were excellent-very friendly and helpful.Great location also
Location is excellent. Nice room decoration.
Poor attitude of staff except chief concierge. Guest service hardly picks up the phone F&B overpriced based on such poor quality... 49 USD net for 2 latte.... Poorly served cold in a room covered by a cling film !!! No value for money. Observed and discussed with other guests who share the same feeling!
The stay was impeccable. The staff was perfect in every aspect. It was a stay without any flaws.
A beautiful, luxurious hotel, with friendly staff, excellent facilities and exquisite food. We celebrated our 10th anniversary in New York and stayed at the Surrey following a recommendation. I would definitely revisit and would have no hesitation in recommending this hotel to others.
Wifi should be included. Most hotels these days that are far less superior provide this at standard room rate. The rates for purchasing wifi at hotel are extortionate.
Great staff who helped us with many things. Great location right next to the park. The rooftop bar was amazing. Just everything was great.
The price is a little steep, but for a short stay, it's worth it.
I love this place
No free wifi in rooms!
Great service Great location Bed very comfortable Nice toiletries
Rooms were quite small for the price
The Surrey is a great location for exploring the Upper East Side, including The Met and Central Park. It's a little touch of glamour and the rooms are extremely comfortable.
I liked it all!
close to central park comfortable
no coffee machine or cattle in the room expensive
no coffee and tea maker in rooms so you have to pay more than 20$ for only 3 cups of tea and black coffee !!
The decor is elegant and chic yet cozy. Wonderful location, just one block from Central Park. Very friendly, helpful staff. And don't miss the roof top bar! It's for guest only and during my last stay it had just reopened for the summer season. All the staff kept reminding me to go take a look. My mom & I went up before dinner. It was a little windy and chilly and the wait staff brought us blankets, which was a lovely touch. The views are beautiful! I really love this small, boutique hotel!
No coffee maker in the room.
Had to change rooms. First room did not have much storage for clothes and bathroom was handicapped making it difficult to use the bsth tub.
Small but comfortable
Rooms are a little bit noisy.
Location. Friendly staff who know me by name. Great sized bedrooms for New York. Never feels crowded.
no coffee in room no free internet for the cost of the room? come on!
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